Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins…
$24
per month per user
Notion
Score 8.7 out of 10
N/A
Notion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
At the company I work for, we use Notion as an organizational base for all sectors and projects. For example, we use it for the marketing team, customer support team, among others. And for each one, we can create pipelines, tasks, due dates, execution time, tags with different colors. It's something very versatile that helps with everything around here. We've even created a sales funnel in Notion.
I use Notion on my personal tablet, and unlike on the computer, I have a lot of difficulty editing backgrounds, GIFs, and page dividers. It's not as user-friendly, and often the elements end up cut off or misaligned, which is frustrating.
While the current calendar feature is helpful, I'd love to see more customization options. The Google Calendar style isn't always ideal, especially for tasks without specific times or for ongoing projects that require daily maintenance.
It would be fantastic to have more flexibility in customizing Notion pages. For example, I'd love to create planners with the freedom to add illustration boxes, stickers, or GIFs without being restricted to a fixed layout.
Notion addresses most of our needs and help teams to organize their tasks, track their progresses and then archive for future reference. The company uses Notion to share announcement, holiday schedules, employee contact information and organizational structures. Everyone finds it useful and helpful. The notifications are instant. Reminders are on time.
True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
Jira is a great tool, that is probably more robust than Notion and more scalable. But for a small company (under 50 people) the investment is hard to swallow without a significant revenue stream justifying it. Notion is a perfect low cost option that meets 80% of the capability, and that extra 20% is not needed by most organizations.
The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
the ability to automate who gets assigned what emails from specific vendors per entity
The first positive impact of using Notion is saving time and increased productivity. Since switching to Notion, I spend less time searching for notes, tasks, or messy documents. Everything is in one place, making my workflow at least 30% more efficient compared to using multiple apps.
The second positive impact is a better organization (and it leads to fewer missed business opportunities). Before Notion, it was easy to lose track of ideas, follow-ups, or small tasks. Now, I rarely forget important details, which has led to more consistent execution of projects and fewer last-minute rushes.
Because Notion’s free plan has been more than enough for my needs, using the free plan has another positive impact on ROI for me. If I had to replace it with separate tools for note-taking, task management, and project planning, I’d likely spend $10–$30 per month on multiple subscriptions.
Although they are very few, Notion has some negative impacts or limitations on ROI. I think the most important one is the offline mode issues can interrupt productivity. There have been times when I needed to access an important document while traveling or in a meeting with poor internet and couldn't. This led to delays or extra effort to work around the issue.
While Notion is fantastic for organizing work, it's not a full replacement for spreadsheets, collaborative docs, or task management software in all cases. This means I still need to use some other apps for specific tasks, which slightly reduces the efficiency gain.
If I need to give some figures; Notion helps me at least 3-5 hours per week to save time; $10–$30 per month by not needing multiple apps. Even with some limitations, Notion has had a net positive impact on my productivity, organization, and overall efficiency, all at zero cost!
