What users are saying about
6 Ratings
6 Ratings
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Score 9.7 out of 100
114 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Oracle CRM On Demand
Organize and prioritize service tickets
Hiver
8.8
Oracle CRM On Demand
Ticket creation and submission
Hiver
9.1
Oracle CRM On Demand
Ticket response
Hiver
9.1
Oracle CRM On Demand

Multi-Channel Help

Hiver
9.1
Oracle CRM On Demand
Email support
Hiver
9.1
Oracle CRM On Demand

Sales Force Automation

Hiver
Oracle CRM On Demand
6.7
Customer data management / contact management
Hiver
Oracle CRM On Demand
7.1
Workflow management
Hiver
Oracle CRM On Demand
6.1
Territory management
Hiver
Oracle CRM On Demand
7.1
Opportunity management
Hiver
Oracle CRM On Demand
7.1
Integration with email client (e.g., Outlook or Gmail)
Hiver
Oracle CRM On Demand
5.0
Contract management
Hiver
Oracle CRM On Demand
7.0
Quote & order management
Hiver
Oracle CRM On Demand
7.1
Interaction tracking
Hiver
Oracle CRM On Demand
7.0
Channel / partner relationship management
Hiver
Oracle CRM On Demand
7.0

Customer Service & Support

Hiver
Oracle CRM On Demand
7.7
Case management
Hiver
Oracle CRM On Demand
8.0
Call center management
Hiver
Oracle CRM On Demand
8.0
Help desk management
Hiver
Oracle CRM On Demand
7.0

Marketing Automation

Hiver
Oracle CRM On Demand
7.5
Lead management
Hiver
Oracle CRM On Demand
7.1
Email marketing
Hiver
Oracle CRM On Demand
8.0

CRM Project Management

Hiver
Oracle CRM On Demand
6.7
Task management
Hiver
Oracle CRM On Demand
7.0
Billing and invoicing management
Hiver
Oracle CRM On Demand
7.1
Reporting
Hiver
Oracle CRM On Demand
6.1

CRM Reporting & Analytics

Hiver
Oracle CRM On Demand
6.7
Forecasting
Hiver
Oracle CRM On Demand
7.1
Pipeline visualization
Hiver
Oracle CRM On Demand
7.1
Customizable reports
Hiver
Oracle CRM On Demand
6.1

Customization

Hiver
Oracle CRM On Demand
7.0
Custom fields
Hiver
Oracle CRM On Demand
7.1
Custom objects
Hiver
Oracle CRM On Demand
6.1
Scripting environment
Hiver
Oracle CRM On Demand
7.0
API for custom integration
Hiver
Oracle CRM On Demand
8.0

Security

Hiver
Oracle CRM On Demand
8.0
Single sign-on capability
Hiver
Oracle CRM On Demand
8.0
Role-based user permissions
Hiver
Oracle CRM On Demand
8.1

Social CRM

Hiver
Oracle CRM On Demand
7.6
Social data
Hiver
Oracle CRM On Demand
8.0
Social engagement
Hiver
Oracle CRM On Demand
7.1

Integrations with 3rd-party Software

Hiver
Oracle CRM On Demand
8.5
Marketing automation
Hiver
Oracle CRM On Demand
9.0
Compensation management
Hiver
Oracle CRM On Demand
8.0

Platform

Hiver
Oracle CRM On Demand
7.0
Mobile access
Hiver
Oracle CRM On Demand
7.0

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Usability

Hiver

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Implementation Rating

Hiver

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Hiver
10.0
Oracle CRM On Demand
7.0

Usability

Hiver
Oracle CRM On Demand
9.0

Implementation Rating

Hiver
Oracle CRM On Demand
10.0

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