What users are saying about
11 Ratings
11 Ratings
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Score 6.7 out of 100
116 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    Oracle CRM On Demand

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    Oracle CRM On Demand

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.8

    Oracle CRM On Demand

    88%
    Oracle CRM On Demand ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.4
    94%
    10 Ratings

    Workflow management

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Territory management

    N/A
    0 Ratings
    9.4
    94%
    9 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.3
    93%
    10 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Contract management

    N/A
    0 Ratings
    7.7
    77%
    9 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.3
    83%
    9 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Customer Service & Support

    Hiver

    Feature Set Not Supported
    N/A
    8.5

    Oracle CRM On Demand

    85%
    Oracle CRM On Demand ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Call center management

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Help desk management

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    Marketing Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.8

    Oracle CRM On Demand

    88%
    Oracle CRM On Demand ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Email marketing

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    CRM Project Management

    Hiver

    Feature Set Not Supported
    N/A
    8.7

    Oracle CRM On Demand

    87%
    Oracle CRM On Demand ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.7
    97%
    8 Ratings

    Reporting

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    CRM Reporting & Analytics

    Hiver

    Feature Set Not Supported
    N/A
    8.4

    Oracle CRM On Demand

    84%
    Oracle CRM On Demand ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Customization

    Hiver

    Feature Set Not Supported
    N/A
    8.4

    Oracle CRM On Demand

    84%
    Oracle CRM On Demand ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    10 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Security

    Hiver

    Feature Set Not Supported
    N/A
    9.4

    Oracle CRM On Demand

    94%
    Oracle CRM On Demand ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.9
    99%
    10 Ratings

    Social CRM

    Hiver

    Feature Set Not Supported
    N/A
    9.9

    Oracle CRM On Demand

    99%
    Oracle CRM On Demand ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    9.8
    98%
    6 Ratings

    Social engagement

    N/A
    0 Ratings
    9.9
    99%
    6 Ratings

    Integrations with 3rd-party Software

    Hiver

    Feature Set Not Supported
    N/A
    8.6

    Oracle CRM On Demand

    86%
    Oracle CRM On Demand ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Compensation management

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Platform

    Hiver

    Feature Set Not Supported
    N/A
    9.3

    Oracle CRM On Demand

    93%
    Oracle CRM On Demand ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    9.3
    93%
    7 Ratings

    Attribute Ratings

    • Oracle CRM On Demand is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    8.2

    Oracle CRM On Demand

    82%
    11 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating
    9.0

    Oracle CRM On Demand

    90%
    1 Rating

    Support Rating

    4.0

    Hiver

    40%
    1 Rating

    Oracle CRM On Demand

    N/A
    0 Ratings

    Implementation Rating

    Hiver

    N/A
    0 Ratings
    10.0

    Oracle CRM On Demand

    100%
    2 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Oracle

    I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Oracle

    • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
    • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
    • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
    • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Oracle

    • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
    • User interface / user experience definitely can and should be improved.
    • It needs a way to send automatic reports on a schedule via email.
    • Support: as usual the Oracle support tends to be tedious and lengthy.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Oracle CRM On Demand

    Starting Price

    Editions & Modules

    Oracle CRM On Demand editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Hiver

      Easy to use
      Read full review

      Oracle

      Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
      Read full review

      Support Rating

      Hiver

      Support is there, can be slow at times.
      Read full review

      Oracle

      No answers on this topic

      Implementation Rating

      Hiver

      No answers on this topic

      Oracle

      With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
      Read full review

      Alternatives Considered

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      Oracle

      Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
      Read full review

      Return on Investment

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      Oracle

      • A single platform for tracking, reporting, and control of all data and clients records
      • Manageable outsourcing for development and support functions for the applications we need to use.
      • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
      Read full review

      Screenshots

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