What users are saying about
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Top Rated
2617 Ratings
28 Ratings

HubSpot CRM

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Top Rated
2617 Ratings
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Score 8.4 out of 100
28 Ratings
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Score 7.3 out of 100

Feature Set Ratings

    Sales Force Automation

    8.2

    HubSpot CRM

    82%

    Workamajig

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.0
    90%
    818 Ratings
    N/A
    0 Ratings

    Workflow management

    8.5
    85%
    793 Ratings
    N/A
    0 Ratings

    Territory management

    7.4
    74%
    184 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.4
    84%
    763 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.6
    86%
    811 Ratings
    N/A
    0 Ratings

    Contract management

    7.9
    79%
    185 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.1
    81%
    522 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.7
    87%
    788 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.4
    74%
    186 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    7.8

    HubSpot CRM

    78%

    Workamajig

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Case management

    8.1
    81%
    503 Ratings
    N/A
    0 Ratings

    Call center management

    7.7
    77%
    441 Ratings
    N/A
    0 Ratings

    Help desk management

    7.7
    77%
    466 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    HubSpot CRM

    88%

    Workamajig

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    8.7
    87%
    705 Ratings
    N/A
    0 Ratings

    Email marketing

    8.8
    88%
    701 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.0

    HubSpot CRM

    80%

    Workamajig

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Task management

    8.4
    84%
    732 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    7.2
    72%
    356 Ratings
    N/A
    0 Ratings

    Reporting

    8.2
    82%
    685 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.2

    HubSpot CRM

    82%

    Workamajig

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    584 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.4
    84%
    708 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.3
    83%
    692 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    HubSpot CRM

    79%

    Workamajig

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    8.6
    86%
    716 Ratings
    N/A
    0 Ratings

    Custom objects

    8.5
    85%
    607 Ratings
    N/A
    0 Ratings

    Scripting environment

    6.3
    63%
    133 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    488 Ratings
    N/A
    0 Ratings

    Security

    8.7

    HubSpot CRM

    87%

    Workamajig

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    8.7
    87%
    607 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.7
    87%
    652 Ratings
    N/A
    0 Ratings

    Social CRM

    8.0

    HubSpot CRM

    80%

    Workamajig

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Social data

    7.9
    79%
    478 Ratings
    N/A
    0 Ratings

    Social engagement

    8.1
    81%
    474 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.2

    HubSpot CRM

    82%

    Workamajig

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    8.6
    86%
    529 Ratings
    N/A
    0 Ratings

    Compensation management

    7.9
    79%
    329 Ratings
    N/A
    0 Ratings

    Platform

    7.6

    HubSpot CRM

    76%

    Workamajig

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    7.6
    76%
    616 Ratings
    N/A
    0 Ratings

    Project Management

    HubSpot CRM

    Feature Set Not Supported
    N/A
    6.3

    Workamajig

    63%
    Workamajig ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    7.3
    73%
    11 Ratings

    Resource Management

    N/A
    0 Ratings
    6.3
    63%
    11 Ratings

    Gantt Charts

    N/A
    0 Ratings
    6.1
    61%
    6 Ratings

    Scheduling

    N/A
    0 Ratings
    5.5
    55%
    9 Ratings

    Workflow Automation

    N/A
    0 Ratings
    3.5
    35%
    9 Ratings

    Team Collaboration

    N/A
    0 Ratings
    7.1
    71%
    11 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    6.1
    61%
    6 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.4
    74%
    6 Ratings

    Document Management

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Email integration

    N/A
    0 Ratings
    7.8
    78%
    8 Ratings

    Mobile Access

    N/A
    0 Ratings
    4.7
    47%
    7 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    7.3
    73%
    10 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    3.5
    35%
    6 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    6.3
    63%
    9 Ratings

    Professional Services Automation

    HubSpot CRM

    Feature Set Not Supported
    N/A
    7.2

    Workamajig

    72%
    Workamajig ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Invoicing

    N/A
    0 Ratings
    7.9
    79%
    7 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Attribute Ratings

    • HubSpot CRM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.7

    HubSpot CRM

    87%
    863 Ratings
    7.2

    Workamajig

    72%
    11 Ratings

    Likelihood to Renew

    8.8

    HubSpot CRM

    88%
    10 Ratings

    Workamajig

    N/A
    0 Ratings

    Usability

    8.8

    HubSpot CRM

    88%
    765 Ratings

    Workamajig

    N/A
    0 Ratings

    Support Rating

    8.3

    HubSpot CRM

    83%
    21 Ratings

    Workamajig

    N/A
    0 Ratings

    Implementation Rating

    9.1

    HubSpot CRM

    91%
    10 Ratings

    Workamajig

    N/A
    0 Ratings

    Likelihood to Recommend

    HubSpot

    It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
    Read full review

    Workamajig

    If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
    Read full review

    Pros

    HubSpot

    • The sales funnel is one of my favorites in the entire industry.
    • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
    • The data tracking for KPI truly helps our team set goals and improve weekly.
    • The e-mail sequences are top tier as well.
    Read full review

    Workamajig

    • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
    • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
    • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
    Read full review

    Cons

    HubSpot

    • Price Point: Pricey Expense for Company.
    • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
    Read full review

    Workamajig

    • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
    • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
    • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
    Read full review

    Pricing Details

    HubSpot CRM

    Starting Price

    $0 Per Month [Unlimited Users]

    Editions & Modules

    HubSpot CRM editions and modules pricing
    EditionModules
    Free Forever$01
    CRM Bundle$502

    Footnotes

    1. Per Month [Unlimited Users]
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Workamajig

    Starting Price

    $41 per month per user

    Editions & Modules

    Workamajig editions and modules pricing
    EditionModules
    In-house$411
    Agency$412
    EnterpriseContact3

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    HubSpot

    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Read full review

    Workamajig

    No answers on this topic

    Usability

    HubSpot

    HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
    Read full review

    Workamajig

    No answers on this topic

    Support Rating

    HubSpot

    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Read full review

    Workamajig

    No answers on this topic

    Implementation Rating

    HubSpot

    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Read full review

    Workamajig

    No answers on this topic

    Alternatives Considered

    HubSpot

    I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
    Read full review

    Workamajig

    Workamajig was definitely a lot easier to keep track of projects, timesheets, and out of office calendars all in one. ClickUp and Zoho were good for project management but JIG definitely has more to offer and it's a little easier to clean. Keeping track of campaigns is much easier in JIG as it assigns project numbers and task numbers to each assignment.
    Read full review

    Return on Investment

    HubSpot

    • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
    • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
    • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
    Read full review

    Workamajig

    • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
    • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
    • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
    Read full review

    Screenshots

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