Hudu is an IT documentation system used to organize and enhance IT environments while keeping everything under control. Hudu centralizes IT strategy, enhancing collaboration and efficiency to deliver better information, enable teams to work smarter, and scale as the business grows.
$30
per month per user
IT Glue
Score 8.8 out of 10
N/A
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
$29
per month per user (5 user minimum)
Pricing
Hudu
IT Glue
Editions & Modules
Self-Hosted
$30
per month per user
Cloud-Hosted
$30
per month per user
Basic
$29.00
per month per user (5 user minimum)
Select
$34.00
per month per user (5 user minimum)
Enterprise
$39.00
per month per user
Offerings
Pricing Offerings
Hudu
IT Glue
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
$545 one-time fee
Additional Details
10% discount for annual billing for cloud-hosted and self-hosted plans.
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More Pricing Information
Community Pulse
Hudu
IT Glue
Considered Both Products
Hudu
Verified User
Administrator
Chose Hudu
Hudu is much cheaper than IT Glue. While it may not have all the features that IT Glue has, it has all of the features that we would need. We tried self hosting BookStack before trying Hudu, because we had heard that is a great alternative without a cost, but we weren't able to …
We are a smaller organization, but we have multiple locations. For our use, Hudu is great for managing assets for multiple locations. I can see Hudu being well suited for organizations of any size. I can't think of any scenarios where Hudu would not be well suited or appropriate. The cost is minimal, and the cloud hosting has been excellent for us so far.
It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
You can create and group custom documents together.
IT Glue can be integrated with a number of platforms such as Autotask.
IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
Overall IT Glue meets every need that we need it to. IT is easy to use and convenient and we have not had very many issues with it since the inception. I would easily recommend it to anyone who needs this software.
The usability is extremely simple. It is very easy to navigate, add assets, and link assets. Hudu has many ways to customize assets to meet your needs, and offers some good integrations to help you automate some of that work. The expirations feature is also great, because it helps you to stay ahead of expiring contracts.
The interface is excellent and very easy to use. As long as the text you input into the system can be easily read, you will have no problem finding it with all the different categories offered. Sometimes, the slider on the right can blend in with dark backgrounds, making it hard to see.
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
Hudu is much cheaper than IT Glue. While it may not have all the features that IT Glue has, it has all of the features that we would need. We tried self hosting BookStack before trying Hudu, because we had heard that is a great alternative without a cost, but we weren't able to make it work the way we wanted it to.
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
