TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Blueworks Live

    Score9.2 out of 10
    N/ABlueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.N/A

    Pipefy

    Score7.5 out of 10
    N/APipefy headquartered in San Francisco offers their process management and workflow software providing processes for customer success, service desk, sales operations, and other processes.

    $22

    per month

    Pricing
    IBM Blueworks LivePipefy
    Editions & Modules
    No answers on this topic
    Business
    $22
    per user, per month*
    Enterprise
    $36
    per user, per month*
    Unlimited
    Custom
    Starter
    Free
    Offerings
    Pricing Offerings
    IBM Blueworks LivePipefy
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—*Discounts available for annual billing.
    More Pricing Information
    Community Pulse
    IBM Blueworks LivePipefy
    Considered Both Products
    IBM
    No answer on this topic
    Pipefy
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    31 Answers
    80%
    Would buy again
    8 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    30 Answers
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    32 Answers
    90%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    19 Answers
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    25 Answers
    100%
    Implementation went as expected
    8 Answers
    Features
    IBM Blueworks LivePipefy
    Reporting & Analytics
    Comparison of Reporting & Analytics features of IBM Blueworks Live and Pipefy
    Feature
    IBM Blueworks Live
    8.2
    36 Ratings
    6% above category average
    Pipefy
    -
    Ratings
    Dashboards8.018 Ratings00 Ratings
    Standard reports8.935 Ratings00 Ratings
    Custom reports7.632 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of IBM Blueworks Live and Pipefy
    Feature
    IBM Blueworks Live
    7.6
    36 Ratings
    9% below category average
    Pipefy
    -
    Ratings
    Process designer8.135 Ratings00 Ratings
    Process simulation8.231 Ratings00 Ratings
    Business rules engine5.832 Ratings00 Ratings
    SOA support7.829 Ratings00 Ratings
    Process player8.132 Ratings00 Ratings
    Support for modeling languages7.234 Ratings00 Ratings
    Form builder8.016 Ratings00 Ratings
    Model execution7.716 Ratings00 Ratings
    Collaboration
    Comparison of Collaboration features of IBM Blueworks Live and Pipefy
    Feature
    IBM Blueworks Live
    8.4
    37 Ratings
    1% above category average
    Pipefy
    -
    Ratings
    Social collaboration tools8.437 Ratings00 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of IBM Blueworks Live and Pipefy
    Feature
    IBM Blueworks Live
    6.1
    33 Ratings
    28% below category average
    Pipefy
    -
    Ratings
    Content management6.133 Ratings00 Ratings
    Best Alternatives
    IBM Blueworks LivePipefy
    Small Businesses
    Process Street
    Score8.2 out of 10
    CMW Platform
    Score9.5 out of 10
    Medium-sized Companies
    TIBCO BPM Enterprise
    Score8 out of 10
    Microsoft Power Automate
    Score8.6 out of 10
    Enterprises
    IBM Business Automation Workflow
    Score9.5 out of 10
    Microsoft Power Automate
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM Blueworks LivePipefy
    Likelihood to Recommend
    8.7
    (40 ratings)
    8.2
    (10 ratings)
    Support Rating
    8.3
    (5 ratings)
    9.5
    (2 ratings)
    User Testimonials
    IBM Blueworks LivePipefy
    Likelihood to Recommend
    IBM
    Pharmacies are subject to several regulatory obligations, including FDA and HIPAA rules. Pharmacy teams may record and view compliance-related procedures in a uniform format with IBM BLueworks Live. This facilitates Audit tracking, ensures process compliance at every stage, and keeps audits running smoothly.
    Incentivized
    Read full review
    Pipefy
    Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.
    Incentivized
    Read full review
    Pros
    IBM
    • Easy to create process diagrams quickly, while collaborating with others.
    • Create linkages to sub-processes and other workflows.
    • Track activities using metadata such as which IT systems are utilized.
    • Use the glossary terms to find where different roles or systems are involved in processes throughout your org.
    Incentivized
    Read full review
    Pipefy
    • Flexibility on process management.
    • Internal automations and connections to different data bases and boards.
    • Easily connection with external programs through API's.
    Incentivized
    Read full review
    Cons
    IBM
    • In particular, we have had problems with the availability of the service because the platform frequently crashed.
    • Is not easy to pull some indicators.
    • We would like to be able to see a different interface, long ago with the same.
    • Payment process is not easy.
    Incentivized
    Read full review
    Pipefy
    • I would like to be able to add a due date without a time attached.
    • I would like to see completed tasks be deleted after a set amount of time.
    Incentivized
    Read full review
    Support Rating
    IBM
    I have gotten great response for the very few times I needed support.
    Incentivized
    Read full review
    Pipefy
    Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept
    Incentivized
    Read full review
    Alternatives Considered
    IBM
    Blueworks Live was part of a project deal. We did not keep it after the project. We found there are many solutions offering similar or superior capabilities - the fact that Blueworks does not fully support the universal BPMN standard was a big letdown for us. The pricing also did not make sense as a standalone solution.
    Incentivized
    Read full review
    Pipefy
    We started using software we already had (such as Slack and Sheets) but this software is not actually ideal to manage processes, which led to errors, miscommunication, and execution problems. Trello is good for managing demand but offers no process customization or approval and Jira is too focused on development for our needs, and also hard to customize.
    Incentivized
    Read full review
    Return on Investment
    IBM
    • It has helped us reduce miscommunication between our departments, such as production, inventory, and shipping, thus reducing delays.
    • Now, most things are automated; we can quickly know when a product will be in low stock.
    • With the help of custom charts, we are easily able to determine our best-selling product of the month and week, which helps us market according to stats.
    Incentivized
    Read full review
    Pipefy
    • Our processes are more organized and we are not missing any steps.
    • We are able to touch base with customers easier since we have all potential/missed clients in one pipe, with automated alerts (i.e. it has been 60 days since contact with this customer).
    • We are able to keep track of customer billing changes easier.
    Incentivized
    Read full review
    ScreenShots

    IBM Blueworks Live Screenshots

    Screenshot of the IBM Blueworks Live interface which fosters real-time communication and feedback, allowing users to work together on process models. It is used to track changes, share insights, and refine workflows with instant messaging directly within the platform.Screenshot of the Library feature in IBM Blueworks Live, which offers a hierarchical view of spaces, blueprints, decisions, and policies. Users can navigate and categorize processes to streamline business operations, ensuring teams have access the right information at the right time.Screenshot of the Discovery Map in IBM Blueworks Live, a tool used to map out complex workflows with drag-and-drop simplicity, making it easy to capture every step of a processes in a structured and clear format. Users can optimize operations by turning insights into action, aligning teams on what truly matters.Screenshot of the Process Diagram view in IBM Blueworks Live, a feature used to transforms Discovery Maps into standardized, swimlane diagrams that clearly outline roles, responsibilities, decisions, systems and process flows. Users can streamline process design with an interactive interface that simplifies complex tasks, enabling the delivery of results faster and more efficiently.Screenshot of the Details Panel in IBM Blueworks Live, used to access critical information such as cycle time, cost, and involved systems. This feature enables users to connect process details across workflows, make data-driven decisions, optimize resources, and enhance business processes, all while keeping stakeholders aligned.