IBM Instana vs. Watchman Monitoring by Syncro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Instana
Score 8.2 out of 10
N/A
Instana, an IBM company since the December 2020 acquisition, provides APM services for SOA, microservices, containerized applications and Kubernetes, and cloud native applications, as well as discovery and monitoring for IT assets.
$75
per month per Managed Virtual Server (MVS)
Watchman Monitoring by Syncro
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Watchman Monitoring is a read-only IT Alerting, hardware monitoring, & high-availability beacon reporting SaaS designed for resale by IT professionals looking to provide proactive support to their offerings. The Watchman Monitoring Client has a single focus: to detect and report issues. Watchman Monitoring was acquired by Syncro (SyncroMSP) in 2021, and is now a Syncro brand.
$99
per month
Pricing
IBM InstanaWatchman Monitoring by Syncro
Editions & Modules
Essentials
$18
per month per Managed Virtual Server (MVS)
Standard
$75
per month per Managed Virtual Server (MVS)
Self-Hosted
$93.80
per month per Managed Virtual Server (MVS)
Getting Started
$99
per month 25 included computer records
In-House IT
$219
per month 250 included computer records
Consultant
$299
per month 1500 included computer records
Enterprise
Contact Sales
per month 1501+ included computer records
In-House IT Large
starting at $299
per month 251-1500+ included computer records
Offerings
Pricing Offerings
IBM InstanaWatchman Monitoring by Syncro
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$400 one-time fee (includes custom branding)
Additional Details
More Pricing Information
Community Pulse
IBM InstanaWatchman Monitoring by Syncro
Features
IBM InstanaWatchman Monitoring by Syncro
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
IBM Instana
-
Ratings
Watchman Monitoring by Syncro
9.7
1 Ratings
23% above category average
Remote monitoring00 Ratings10.01 Ratings
Multi-device monitoring00 Ratings10.01 Ratings
Automated alerts and notifications00 Ratings9.01 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
IBM Instana
-
Ratings
Watchman Monitoring by Syncro
7.0
1 Ratings
5% below category average
Software and hardware inventory00 Ratings7.01 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
IBM Instana
-
Ratings
Watchman Monitoring by Syncro
7.5
1 Ratings
4% below category average
Customizable reporting00 Ratings7.01 Ratings
Risk analysis00 Ratings8.01 Ratings
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User Ratings
IBM InstanaWatchman Monitoring by Syncro
Likelihood to Recommend
8.1
(48 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
8.2
(3 ratings)
-
(0 ratings)
Support Rating
4.5
(1 ratings)
-
(0 ratings)
User Testimonials
IBM InstanaWatchman Monitoring by Syncro
Likelihood to Recommend
IBM
With enterprise IT assets in a multitude of ecosystems, cloud infrastructures and sometimes still left stuck in a legacy on prem architecture, IBM Instana makes it easy to get the right data to drive development and / or DevSecOps processes with tangible input from the target environment itself.
Read full review
SyncroMSP (Servably, Inc)
If you are in IT consulting or manage any fleet of computers, both Mac and PC (and yes Linux) - you should have this installed. It will be able to provide you the information needed to repair computers and avoid productivity loss by users.
Read full review
Pros
IBM
  • Can monitor application(s) and system(s) with very large throughput of transactions by the second ( it gets everything !!!)
  • Provide strong drill down for your applications and will tell you where the points of failure of an application's is ( servers , network , Databases , etc you name it )
  • Very easy to set up and have it up and running when using the SaaS solution. There's an on premise solution which works just as well but requires more effort and preparation from an infrastructure point of view for your teams to implement.
  • Continuously improve their features and their agents auto-update and keep up. All while not interfering with your applications.
  • Let's you create your own dashboards and visualizations that can be tailored for different kind of users with the data collected.
  • Create your own events and smart alerts so you can know on the spot if something is happening or is likely to happen that needs addressing on your applications / systems
Read full review
SyncroMSP (Servably, Inc)
  • Super easy to deploy.
  • Integrates well with ZenDesk and YourComputerInventory.com.
  • Website is very clear and email to manage.
  • Support is awesome.
  • Super lightweight package.
Read full review
Cons
IBM
  • It's very difficult to create custom dashboards, only a handful of scenarios can be visualized to dashboards.
  • Extracting information from Instana to further analysis into excel for example is something that can be improved. Using an API to get data is very limiting.
  • Open telemetry features which allow to send application data to Instana is not working as documented.
Read full review
SyncroMSP (Servably, Inc)
  • Would like to see non-computer deployment agent - such as Synology.
  • Since it's mainly reporting, this isn't necessary improvement, but it would be good if it can receive data - so in case we can't ping a machine, maybe use Watchman as a backdoor - but that would go against it's main principles.
Read full review
Likelihood to Renew
IBM
Instana has been able to fulfill our all requirement and provide out of box solution for multiple component like AWS RDS Monitoring and real time alerting setup on basis of that. it is also easy to integrate with other open-source alerting and monitoring tools which makes it easier to incorporate into our solutions
Read full review
SyncroMSP (Servably, Inc)
No answers on this topic
Usability
IBM
IBM Instana totally alters our monitoring approach since it increases the stability of the system and simplifies the process of problem solving. And since it helps to lower the degree of alert exhaustion that we experience, it is a total game changer for us.
Read full review
SyncroMSP (Servably, Inc)
No answers on this topic
Support Rating
IBM
IBM instana support team is good but when we ask them for support, they keep asking same thing again and again and mostly there is no solution
Read full review
SyncroMSP (Servably, Inc)
No answers on this topic
Alternatives Considered
IBM
As a DevOps engineer, I've explored various Application Performance Monitoring (APM) tools, including New Relic for real-time insights, AppDynamics for code-level visibility, Dynatrace for AI-driven monitoring, Datadog for comprehensive observability, Splunk for log management, Stackify Retrace for error tracking, and Raygun for crash reporting. Each tool offers distinct features, and the choice depends on specific use cases, technology stacks, and organizational needs. Thorough evaluations, considering factors like ease of use, integration capabilities, and scalability, help in selecting the most suitable APM solution for effective application monitoring in a DevOps environment.
Read full review
SyncroMSP (Servably, Inc)
No answers on this topic
Return on Investment
IBM
  • Increase up time by early failure identification and performance optimization based on findings in Instana.
  • Enhance user experience by mapping user issues with backend failures
  • Automated actions help fixing known issues without human intervention
  • increase support team efficiency by root cause analysis which decrease the incident solving time
Read full review
SyncroMSP (Servably, Inc)
  • I've been using it since the day it came out - there have so many times where a machine has had an error reported by Watchman that we've been able to save the client before something terrible happened.
  • The ROI is there - you can easily resell this product to your clients, or wrap it into your product offering.
Read full review
ScreenShots

Watchman Monitoring by Syncro Screenshots

Screenshot of Provide Proactive Support. Watchman Monitoring’s white-labeled cross-platform monitoring & read-only IT alerting solutions help IT professionals avoid downtime, reduce time spent troubleshooting computers, increase recurring revenue, better manage support tickets, and to provide proactive support to their clients.