IBM Sterling Order Management vs. Thrive Technologies vs. Webgility

It's perfect for medium to large retailers

Incentivized

No solution is perfect, but I would say that Thrive is a particularly robust and complex solution that's intended to tackle major demand management and inventory forecasting problems. Smaller companies simply won't need a solution that's so all-encompassing. I would recommend waiting unitl you know that you need it before moving forward with a solution like Thrive.

Incentivized

Webgility allows for an accounting based on the real world of our business. We are in control and charge of all of the processes that give dynamic to our businesses. We do not feel near to our business we are near and we can do this with nothing else than the intelligence behind Webgility. Everything is better since we started and we have ourselves still space to put under our reign with the vast amount of methodologies that are implemented at best in Webgility Desktop, Online, and Intelligence. There is positive improvement in the benefits every employee generates with the suites. Cases in which some starts to get in unintended directions can be detected early and corrected with no worse impact. Webgility did not too much enhance our reach to new markets or customers. Our new qualities are getting around but we expect more from the business generating features sets of Webgility. We are still curious about enhancing ourselves and our employees but we already integrated the suites to a significant degree in our processes. We are very satisfied with the POS and markets but there is for us still a lot left out where we are strong and reach our clients and customers.

Incentivized

• Centralizing data.
• Instantaneously updated data.
• Ad hoc reporting.

• Cloud-based, accurate forecasting system saves lots of time and can tangibly boosts ROI
• Robust demand management down to the SKU level
• Optimized replenishment prevents too much money from being tied up in inventory

Incentivized

• This product has seamlessly helped my company in a form of scrutiny that has minimized human errors to almost zero.
• It ensures an optimal level of accuracy exists when we are in the middle of downloading any sort of customer data.
• The tailored, customizable, and personalized reporting of this platform is another great aspect of it.
• I am satisfied with the usability of this software because it is very easy to use plus it has an intuitive interface that is easy to grasp.
• Customer support of this product is commendable and worth to be praised because they have always been very helpful and supportive in any time of need.

Incentivized

• RCP Based deployment
• Wider variety of sourcing configuration
• Product Documentation
• COM Features need to better so that Customer case handling is facilitated

• Although it's simpler than many alternatives, it's a highly complex system and at times we felt lost during the transition period.
• We didn't get the results we had imagined when looking at their case studies and marketing materials. I understand many factors go into those things, and their case studies are not necessarily indicative of typical results, but your mileage may vary.
• Inventory replenishment alerts about potential stockouts weren't always reliable.

Incentivized

• Keeping in mind all the good things said about Webgility there is also a need to pinpoint some loopholes that exist in Webgility so that Webgility can further work on those deprivations in order to bring the best to its users.
• I feel that the inventory management system of Webgility is pretty basic compared to the overall level of Webgility.

Incentivized

The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.

Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking

Incentivized

Abas ERP was what we had used previously, and though it did its job adequately, it lacked the forecasting, demand management, and inventory replenishment sophistication of Thrive. We reached a point where we felt it was untenable to supplement the previous system on our own which necessitated the switch to Thrive.

Incentivized

It is one of the best platforms I have ever used. Webgility has been very helpful in mitigating human errors, which leads to so much time-saving. Webgility connects all the pieces, like a messed-up jigsaw puzzle, and keeps the orders synchronized well in Quickbooks.

Incentivized

• Optimal inventory management resulted in more orders per minute and good ROI and customer experience

Incentivized

• We were able to reduce the amount of resources tied up in inventory
• Forecasting tools meant significantly less time spent trying to wrangle spreadsheets
• The transition was painful, causing initial doubts, but it was certainly worth the growing pains

Incentivized

• There is an on-going monthly fee, but our company finds it is well worth it for both the support we recieve as well as the time saved by not manually entering orders into out accounting software from our online store.
• The biggest ROI is absolutely time saved in entering orders.

Incentivized