A customizable database workflow application development and production system that provides better visibility and control. IBM Rational ClearQuest is change management software that helps improve developer productivity while accommodating the methodologies, processes and tools that best fit the project and the people on the team. It provides tools and processes used to maintain control of changes while catering to the diverse needs of the developer.
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Zoho Desk
Score8.3 out of 10
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Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.
If you are familiar with IBM Rational Suite products, RequisitePro will add up due to the synergy between other components. Beyond that, if your business is not structured to an adequate development methodology or lacks the degree of maturity or necessary resources, probably RequisitePro does not add much value. If you work with developers in the requirements analysis, they probably prefer to use an SVN repository.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Performance can be an issue. Make certain the server is sized properly
There is a large difference in capability of the Thick Client Version compared with the web based version. Make certain each job function has proper access to be able to do what is required of them.
Learning curve is not too steep, but would suggest having someone with experience setup the repository. Highly suggest getting a contractor to assist to get the repository up and running.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Most likely as it's one of the powerful tools in the organization. We needed this tool to track all the process related documentation and also to capture signatures.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Please keep in mind that this all has to do with you you customize the user interface. It becomes very easy to house all of your requirements, but it may and can make life difficult for you if you do not think ahead of how you want the app to work and house your data
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IBM has good support and knowledge base. With the wealth of information on their site and the support desk, we were able to quickly resolve issues. It is smart to build up a COE and a group that manages the software otherwise it is quick to be able to lose the knowledge as team members are assigned different duties
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IBM clearquest would the BEST option if you are looking for managing change requests, managing project workflows, generating reports on status of requests. The reason being: cost, cost and cost. It almost handles everything that you would need for your project including bug tracking unless you want something really fancy (like HP QC) with a higher cost that supports a wide variety of needs which you might need to evaluate based on your project needs. For example, if you would be really making use of all those additional features provided by HP Quality Center. To be honest it depends on your project size, the skills of team members and of course budget!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IBM Rational ClearQuest has provided a workflow that works without unique software methodology. As a result we deliver complete software products to our clients in a 6 to 8 week development time frame.
As a result of our highly customized implementation, we have 8 resources supporting IBM Rational ClearQuest. Three of the resources are full time configuration management staff that administer and support the tool set and the other 5 are from the testing group that handle ClearQuest user support issues in addition to their testing duties.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
