Likelihood to Recommend Overall, IBM Watson Discovery is an amazing technology that we use with our clients to address various business problems, but the biggest challenge has always been about ingesting, analyzing, enriching, and searching huge collections of documents and allowing our end users and SMEs to be able to search for what they need to reduce the time and efforts spent daily on a manual search through various collections of documents. We have successfully managed to reduce manual work by over 80%, and now our SMEs are being used for the skills they have to gather insights rather than do manual work.
Read full review Superb support: the discovery of our needs was very well organised. The support with the specifications gave me confidence (compared with other companies that don't take our specific needs into account). Once the tool was in place, we had 2 meetings to get to grips with it, with recorded videos so that we could go through the motions again
Read full review Pros It is an excellently fast platform with documents and the answers to queries. With automation learning beneficial as it saves time. When searching for a document, everything stays located and easy to find. Acceptance of various documents. It has a quite comfortable Technical support, always available when required. Read full review Responsive and easy to cooperate with Very robust search engine with many options for individual settings and result optimization advanced analytics tool Read full review Cons I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way. The interface could use more tweaking. Being new to the program, it was kind of hard to navigate. Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable. Read full review Hide products and categories that are out of season Improve CTR automated adjustment Improve explanations in set-up tool to facilite customisation Read full review Usability Powerful insights with a little bit of a learning curve
Read full review Support Rating Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.
Read full review Alternatives Considered Discovery differs from its competitors due to the better ease of implementation and the high level of natural language recognition, it is equal in integration resources such as API and workflow or process pipeline, but it loses in the price for a high volume of documents and/or research. If you own or plan to use other services from the IBM Watson family, there is no doubt that Watson discovery is your best option. Another important point is if you plan to use a cloud or on-premise service (local server or private cloud).
Read full review Easier to implement and use in daily, the search engine is faster and better, to be honest is the best. We have one solution for recommenders, searching, and listings. We managed to agree to favorable contract terms + Communication with tool support is perfect. We have solved our main problem very quickly and flexibly
Read full review Return on Investment We find its Enterprise plan expensive for a country of LATAM. For US or Europe based businesses, looks great. A Big Data and massive queries based company would find the service expensive. Maybe a flat price plan would be helpful. Have you thought in making a cheaper plan where you take the learning from your customer's data to enrich your AI tool? Read full review We've gone from an average basket of 90 euros to around 100 euros. The product managers have new ideas for products to integrate. Read full review ScreenShots