Likelihood to Recommend Overall, IBM Watson Discovery is an amazing technology that we use with our clients to address various business problems, but the biggest challenge has always been about ingesting, analyzing, enriching, and searching huge collections of documents and allowing our end users and SMEs to be able to search for what they need to reduce the time and efforts spent daily on a manual search through various collections of documents. We have successfully managed to reduce manual work by over 80%, and now our SMEs are being used for the skills they have to gather insights rather than do manual work.
Read full review Yext is great for bigger clients. If your client has a franchise of any kind, or even multiple locations, that's an ideal use case. For smaller clients, with one location that doesn't change a lot, Yext isn't as viable, and the effort to update maybe ten or fifteen listings would be worth it.
Read full review Pros It is an excellently fast platform with documents and the answers to queries. With automation learning beneficial as it saves time. When searching for a document, everything stays located and easy to find. Acceptance of various documents. It has a quite comfortable Technical support, always available when required. Read full review Yext is very, very user-friendly and easy to use. Yext provides information within the portal on how you can enhance your listings as well as how you can fix any issues with your listings that may exist. Yext's dedicated account managers can help you with any issues that may arise. For example our location pin on Apple Maps was wrong on one of our clinic listings and our Yext account manager reached out directly to Apple support and fixed the issue. Read full review Cons I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way. The interface could use more tweaking. Being new to the program, it was kind of hard to navigate. Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable. Read full review Cost. This platform offers a lot of powerful features, but it has an expensive barrier to entry. Annual contracts limit flexibility for smaller companies The biggest drawback is that you need to keep your subscription active or listings/citation data will revert back to what it was pre-Yext implementation Read full review Usability Powerful insights with a little bit of a learning curve
Read full review Support Rating Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.
Read full review Have been very impressed with the support we receive from Yext. I always feel I am listened to and if I have any problems or concerns they are quickly addressed. I have multiple ways to obtain support, either technical or strategic support, and they are responsive. I couldn't ask for more.
Read full review Alternatives Considered Discovery differs from its competitors due to the better ease of implementation and the high level of natural language recognition, it is equal in integration resources such as API and workflow or process pipeline, but it loses in the price for a high volume of documents and/or research. If you own or plan to use other services from the IBM Watson family, there is no doubt that Watson discovery is your best option. Another important point is if you plan to use a cloud or on-premise service (local server or private cloud).
Read full review We use Yext and all the other products mentioned here. Yext overlaps a bit with
BrightLocal , but
BrightLocal acknowledges Yext and thus makes it easy to avoid duplicated work. Each service provides a unique service that we use with our clients. We have been with Yext since its early days and at that time, they were a direct tool to manage a client's online footprint. Yext continues to upgrade its services providing new ways to help clients.
Read full review Return on Investment We find its Enterprise plan expensive for a country of LATAM. For US or Europe based businesses, looks great. A Big Data and massive queries based company would find the service expensive. Maybe a flat price plan would be helpful. Have you thought in making a cheaper plan where you take the learning from your customer's data to enrich your AI tool? Read full review Yext has absolutely strengthened our SEO performance and has driven leads that perform extremely well. Yext has improved our consultation show rate because all of the clinic information for each of our locations is accurate no matter which website our clients are using to search for the clinic info. Yext has allowed our organization to ensure the correct phone numbers are listed across the web, which increased the number of inbound leads that come into our Call Center. Read full review ScreenShots