ICE Chat vs. SnapEngage
ICE Chat vs. SnapEngage
Product | Rating | Most Used By | Product Summary | Starting Price |
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ICE Chat | N/A | ICE Chat (for Integrated Customer Engagement) from Etech Global Services in Nacogdoches, Texas is a live chat tool. | N/A | |
SnapEngage | N/A | SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are… | $60 per month |
ICE Chat | SnapEngage | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | Enterprise plans are also available and are custom tailored to the business' specific needs. | ||||||||||||||
More Pricing Information |
ICE Chat | SnapEngage | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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ICE Chat | SnapEngage | ||||||||||||
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Chat Analytics and Reports |
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ICE Chat | SnapEngage | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ICE Chat | SnapEngage | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (14 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (4 ratings) |
Support Rating | - (0 ratings) | 5.0 (1 ratings) |
ICE Chat | SnapEngage | |
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Likelihood to Recommend | Etech Global Services No answers on this topic | SnapEngage |
Pros | Etech Global Services No answers on this topic | SnapEngage |
Cons | Etech Global Services No answers on this topic | SnapEngage |
Likelihood to Renew | Etech Global Services No answers on this topic | SnapEngage |
Support Rating | Etech Global Services No answers on this topic | SnapEngage |
Alternatives Considered | Etech Global Services No answers on this topic | SnapEngage |
Return on Investment | Etech Global Services No answers on this topic | SnapEngage |
ScreenShots | ICE Chat Screenshots | SnapEngage Screenshots |