ID.me vs. Trust Swiftly

ID.me is well suited for our business to verify customers to provide a discount due to their top-notch software which is easy for our customers to use and is quick. Beyond customer experience, it has massive business benefits as it saves us a lot of time and money to use their white-glove software vs doing it ourselves as we did in the past using paper documents and our own people.

Incentivized

The software is used well for us since we wanted to cut down on incorrect invoicing and fraudulent purchase orders from our distributors. We were dealing with some fake transactions that then were sent through our sales pipeline and ultimately were paid out. For businesses that are looking for 3rd party verifications to prevent these types of mistakes it has worked well.

Incentivized

• Scalable audience size
• Easy integration with Shopify
• Secure customer verification

Incentivized

• Some of the top parts is the speed at which the checks can be completed. Usually customers get notified right away and then complete it within a few minutes. Other solutions we had to wait a long time for the customer to fill out the information needed.
• We also liked the pricing structure as it fit our budget and allowed us to have enough security without giving up many features. This balance was important to see what we needed to pay extra for such as lookups on government databases.
• Having the branding and customization was another benefit as we could match all the themes and different collection points to our own tools.

• Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored.
• Be conscious that people do not like to provide their SS#.

Incentivized

• More integrations with our other tools we use Microsoft Entra ID
• Automatic provisioning for roles and permissions
• Better ways to verify address documents. The current set is limited

Using Trust Swiftly has been very good for day to day checks on our customers. The only thing is it takes some time getting used to so that everything is checked with a customer. The learning curve is steeper for more advanced verification checks so there is added requirements to review.

We didn't evaluate any others. At the time ID.me had the largest customer base and I believe that still holds true.

Incentivized

There were not many options that could do all the features but our first check was with our data aggregator who had the ID checks as an addon. But when we started the RFP process and RFIs we didn't get great responses on what was available and how fast it could be created. Trust Swiftly took our requirements and didn't spit out a cookie cutter response since their tool seemed more flexible. After comparing the solutions we decided to go with one that seemed to add features faster and easier when other tools had been on the market for a long time but just stagnated

• Raises AOV for select segments
• Brings new customers to our store

Incentivized

• We close our deals faster now by using the tool, before we had to wait days or weeks just to get the information completed by a buyer. Now we can finish the KYC process in little as an hour.
• Our staff save time too now since they don't need to keep calling up the customer and instead there is auto reminders sent by the system. So it's a win win for both sides. We get more assurance on our payments and customers get the equipment shipped faster.
• The initial setup did require some IT integrations so there was a cost for getting it setup properly so we had it automated. The impact longer term still is positive since it was a one time thing.