Ideagen Quality Management vs. Intelex

One example of where the quality management system, document module excels for us is the loading, distributing, and acknowledging documentation. We are easily able to load SOPs, guides, and policies for staff to read and then sign to state that they are aware of the contents of the documentation. This is crucial for our laboratory as we need to know if staff are aware of the Health and Safety practices and policies within the laboratory.

Incentivized

I would caution colleagues to make sure the system does what they need it to do and get it all in writing.

Incentivized

• Support - the product has great phone and email-based support from a team of knowledgeable people
• Customisablity - the product lets you build custom workflows, has a high level of granularity on permissions, etc.
• Robust and reliable software- the software is dependable once set up

Incentivized

• Report and dashboard
• Supplier audit
• Non conformity
• Approved vendor list
• Audit cycle

Incentivized

• The training module is basic. If your training program is more complicated than simple onboarding training, then the Q-Pulse training module will be a bit of a challenge. It's not impossible to use, but there are better programs out there. I understand though, that this is an area that is being improved on soon.

• Implementation process is very difficult unless you are using the product out of the box
• Licensing model is frustrating but they are willing to be flexible to make things work

Incentivized

Q-Pulse QMS is totally integrated into our organization now. It does the job nicely and to change it would cause unnecessary disruption to our operation.

The Q-Pulse QMS client works great in our organization within the head office as the server is hosted on-premises. Remote locations connect in through Citrix, which reduces the usability. However, Q-Pulse QMS is currently transitioning to a web-based model, which will remove this problem. Once the system is fully web based, then this will no longer be an issue.

The support team for Q-Pulse QMS is fantastic. Ideagen has invested a lot in this area, opening offices all around the world. Q-Pulse QMS product managers are also very responsive to requests and improvement suggestions. Ideagen also hosts annual conferences, which bring their customers together where ideas can be shared and we can meet the people developing the program.

We just upgrade the document control application from V5 to V6. There are still quite a bit of issues left unresolved.

Incentivized

A lot of users find it difficult in using software such as MTeams and MS SharePoint when compared to using Ideagen Quality Management (Q-Pulse). Ideagen Quality Management (Q-Pulse) allows you to keep a better audit trail in my opinion. It allows me to know who has read and acknowledged the document, who has approved the document and who has even distributed it.

Incentivized

We felt Intelex was more user friendly and provided the services we were seeking in a system. We evaluated all applications vs. our company needs and wants.

Incentivized

• Hard to quantify in numbers., but Q-Pulse QMS has provided a large increase in regulatory compliance. Regulatory and customer audits routinely return positive results and compliments to Q-Pulse QMS.

• Postive
• Improved process efficiency and

Incentivized