Ideagen Quality Management vs. QEdge

One example of where the quality management system, document module excels for us is the loading, distributing, and acknowledging documentation. We are easily able to load SOPs, guides, and policies for staff to read and then sign to state that they are aware of the contents of the documentation. This is crucial for our laboratory as we need to know if staff are aware of the Health and Safety practices and policies within the laboratory.

Incentivized

More user-friendly. Adopt new feature from currently available in Track wise. AI technology can be used to consider future requirements. Software need to interlinking between QMS, DC and TMS. Statistical feature can be used to calculate RPN numbers for risk identification. Background theme can be changed as per user requirements.

• Support - the product has great phone and email-based support from a team of knowledgeable people
• Customisablity - the product lets you build custom workflows, has a high level of granularity on permissions, etc.
• Robust and reliable software- the software is dependable once set up

Incentivized

• QEdge QMS have feature for system generated numbers for every document assign which could track the nos. of documents initiated and further control
• QEdge DC software have feature to track list of documents initiated for single document and respective attachment.
• QEdge TMS have employees wise matrix for tracking list of job code and respective training list.
• Notification system by QEdge is one of good feature.

• The training module is basic. If your training program is more complicated than simple onboarding training, then the Q-Pulse training module will be a bit of a challenge. It's not impossible to use, but there are better programs out there. I understand though, that this is an area that is being improved on soon.

• Sometimes take more times to search the document than usual duration
• Software will have to keywords search feature to track the repeated deviation generated by system

Q-Pulse QMS is totally integrated into our organization now. It does the job nicely and to change it would cause unnecessary disruption to our operation.

The Q-Pulse QMS client works great in our organization within the head office as the server is hosted on-premises. Remote locations connect in through Citrix, which reduces the usability. However, Q-Pulse QMS is currently transitioning to a web-based model, which will remove this problem. Once the system is fully web based, then this will no longer be an issue.

The support team for Q-Pulse QMS is fantastic. Ideagen has invested a lot in this area, opening offices all around the world. Q-Pulse QMS product managers are also very responsive to requests and improvement suggestions. Ideagen also hosts annual conferences, which bring their customers together where ideas can be shared and we can meet the people developing the program.

A lot of users find it difficult in using software such as MTeams and MS SharePoint when compared to using Ideagen Quality Management (Q-Pulse). Ideagen Quality Management (Q-Pulse) allows you to keep a better audit trail in my opinion. It allows me to know who has read and acknowledged the document, who has approved the document and who has even distributed it.

Incentivized

TrackWise software is more costly than QEdge. They charge as individual login than QEdge. More features in TrackWise than QEdge. Well known software for USFDA auditor than QEdge. More comfortable and good audit trail feature in TrackWise than QEdge. Help user feature in TrackWise software than QEdge. Cost of QEdge is less than TrackWise software.

• Hard to quantify in numbers., but Q-Pulse QMS has provided a large increase in regulatory compliance. Regulatory and customer audits routinely return positive results and compliments to Q-Pulse QMS.

• Good in ROI
• Favourable in small to medium size industry
• Can capable to sustain and grow in industry