IFS Assyst vs. Zendesk Suite
IFS Assyst vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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IFS Assyst | N/A | IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management). | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
IFS Assyst | Zendesk Suite | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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IFS Assyst | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IFS Assyst | Zendesk Suite | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
IFS Assyst | Zendesk Suite | |
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Likelihood to Recommend | IFS | Zendesk |
Pros | IFS | Zendesk |
Cons | IFS | Zendesk |
Likelihood to Renew | IFS | Zendesk |
Usability | IFS No answers on this topic | Zendesk |
Reliability and Availability | IFS No answers on this topic | Zendesk |
Performance | IFS No answers on this topic | Zendesk |
Support Rating | IFS No answers on this topic | Zendesk |
Online Training | IFS No answers on this topic | Zendesk |
Implementation Rating | IFS No answers on this topic | Zendesk |
Alternatives Considered | IFS | Zendesk |
Return on Investment | IFS | Zendesk |
ScreenShots | Zendesk Suite Screenshots |