iGradePlus vs. Skype (discontinued)

The program works very well for me, even though I am the only one in my school to use it. My colleagues are Thai, and they would have a difficult time working with this English program. Also, there is quite a bit of the program that deals with parental contact and other items used more in a United States school system that wouldn't work here very well.

Having interacted with a new replacement tool, Microsoft Teams, it is challenging to recommend Skype, as it lacks some essential features, such as being less equipped with the latest updates, and it is not platform-independent, causing issues on PCs and phones, as well as during calls that might hinder work.

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• It's record keeping function is robust in its free version.
• Client support is very responsive.
• It's set up guide is thorough.
• The homepage with the news feed is clean and easy on the eyes.

• The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
• Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
• Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.

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• The transcript templates need to be improved.
• I would love to see them add services for canteen management (point of sale).
• I would love to see them add services for library management (circulation).

• Skype is a RESOURCE hog. People who have limited bandwidth will have poor call quality.
• It is hard to figure out how to use emojis and upload images in the chat.
• The background images do not fool anybody....it is clearly not your real background.

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I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.

They have good instructions. There are some pages that appear confusing at first, but there are enough directions around for me to figure out what I need to do to accomplish what I need to. I don't always remember what I need to do when it is a task that happens only once or only a few times a year. The grade report section looks difficult, but I have always been able to find out what I need to do there without too much time or effort. Also, when I need to import students from a previous year into a new grade book, the program has provided the information I need to do that

Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.

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I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.

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It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.

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I have worked with FACTS (formerly known as RenWeb) and I enjoyed all of its features. It almost has too many rings and bells. iGradePlus has many of the same features for a much lower price. Parents and students are able to log in to see the grades. We can print our report cards. We can keep track of tuition. There are some features that I would like to see in the future, such as canteen management (point of sale) and library management (circulation) but for right now, it is perfect for our young school

We use Skype in combination with Grasshopper. While Grasshopper acts as a routing toll free number with extensions, if we are making calls directly, we do it through Skype. Skype's desktop and mobile apps are easier to use, and provide unlimited local calls at a flat, affordable rate. Allowing our team to use their existing mobile or desktop devices without additional hardware for business office phone calls is important, and Skype makes that possible

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The service provided is up to date, as discussed before buying.

• More than half of our clients monitor their child's attendance and lesson logs as seen through the parent portal access count.
• Our record keeping is now centralized.
• iGradePlus became a proof of our legitimacy for some of our parents.

• Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
• Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
• For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.

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