Likelihood to Recommend With all of the supplies and outreach we do with clients, Imonggo is really good at tracking that inventory. We can scan it in to have a detailed accounting of where our supplies end up located. We can scan them out to track which department is using supplies and at which quantities. This helps us keep track of our inventory usage rates and therein our connections with clients. This extremely useful in our grant reporting so we can track spending and demonstrate that money is translating to tangible benefits for our clients.
Read full review For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor
Read full review Pros Inventory management - It's easy to update inventories and organize items with specific tags. Client information - It's easy to update basic client information into the system and maintain easy access to their records. Visualization - It can visualize inventory quantities and helps provide a graphical representation of which department is consuming which resources. UI - The UI is pretty paired down so it's not cluttered and limits the options to only what is relevant to your given task. Read full review The best thing about Touch Bistro is how user friendly it is! Works just like an iPhone. My younger employees hardly need any training on it. Touch Bistro is very easy to set up and to maintain on a daily basis. Putting in my specific products and ingredients was simple. Adding modifiers, pricing and descriptions was simple enough. We have specials that change daily and updating the system in the morning is fast and easy. Employees can clock in and out with Touch Bistro. Inventory can be tracked and updated. Running reports is important in my business. Touch Bistro allows me to easily track my sales, for any period of time. I can easily find the numbers I need to pay my sales tax or do payroll. With just a few clicks I can compare my sales from month to month or year to year. Read full review Cons Design - While the UI is navigable, the design looks a bit dated. Server issues - Occasionally the web-based client is too slow to process information and can result in a double input of said information. It's not life ending but a bit annoying at times. Custom Tagging - Most of the tags we input to classify inventory have to be entered manually, it would really nice to have those populate automatically. Inventory buttons - They used to have buttons that you could click to change the inventory in a given field, now you just have to enter the number in the field itself. Was much nicer to have the option of both. Read full review Online ordering can not be added on to once the customer arrives, can’t edit or change anything once placed Slow speed to place next order, and syncing with debit machines Frustrating that screen needs to be closed until payment goes through, hard in a very busy restaurant New updates always cause glitches in the system. The last update I now have drinks printing to my kitchen that never did before. Admin and servers not being able to do printouts Discounts not displaying on day printouts Read full review Likelihood to Renew It's something we've used for a while now and we're pleased ultimately with its functionality. This is not to say its perfect, it isn't, but accomplishes a lot of what we need it to do. The fact we've been able to utilize it outside of a traditional retail environment speaks to its versatility and adaptability. For those reasons we'll continue to use until we're presented with a better alternative.
Read full review Usability It's pretty phenomenal for inventory management/POS of functions. Relatively easy to use and incorporate into our process. The lack of customization and categorization from the client/customer tracking side of the software is its big limitations and the only frustration for a usability perspective.
Read full review Reliability and Availability Yes it's always available. We've never had an outage issue.
Read full review Performance It usually loads quickly and without hesitation. There are the occasional slow moments in connectivity that can present small frustrations, but nothing majorly inhibiting. We haven't integrated it apart from being a standalone application.
Read full review Support Rating The few times we've used them, they've been really solid. The only reason they didn't a perfect 10 is that we haven't had a major hiccup by which to judge them.
Read full review First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses
Read full review Implementation Rating It's hard to give anything a perfect 10 when it comes to implementation unless it does it all for you. Our biggest complaint was the time it took to set up everything in the software, though to be fair that's almost always going to be the case with inventory management software. The lack of auto-populate fields did slow us down some, but ultimately we got the set up done without egregious headaches, that's a win in my book.
Read full review Alternatives Considered Imonggo makes things simpler given its relatively clean UI and simple options tree that results from each click.
Salesforce can do more and use custom tracking more efficiently but is more of a pain to set up and maintain.
Xero handles inventory management in a different way than Imonggo and for day to day purposes its easier for our staff to use Immongo. Imonggo lets lower level staff interact with our inventory and we can set up access for them to more akin to its typical POS service, scanning out inventory for clients.
Read full review Harbortouch has a very robust POS system however it has issues that we do not seem to have with TouchBistro. One of the issues with Harbortouch is if the internet goes down, the credit card reader will not work and actually lock of the POS system causing extra customer wait times while their food is getting cold. TouchBistro's system will still capture the card info even when the internet is down and process it when the internet is working again
Read full review Scalability It works exactly as we intend the vast majority of the time. There are moments where the software is slow to respond and thus causes duplicate input of information. That may be the fault of our machine/internet connection, but it happens with enough frequency that it can be a small hiccup. Usually any hiccups that it presents can be remedied immediately.
Read full review Return on Investment Inventory management - This has been extremely helpful to track what we're using and in what quantities. Makes budgeting a lot easier and more accurate. Client engagement - It's helped us engage and maintain clients, but by the same token has proven limited as it's difficult to separate clients into custom subcategories. Grant reporting - The numbers generated through Imonggo are really helpful for providing numerical feedback to our funders. Read full review The software is easy to understand and use We could not find a case for the iPads that would also fit the third party card reader so we went without. This resulted in card readers breaking off in the charging port rendering the iPad useless. Reports were available in real time, so it was extremely easy to see sales and make quick decisions. Read full review ScreenShots