Indicative vs. UserIQ

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Indicative
Score 9.2 out of 10
N/A
Indicative is a cloud based, self service customer analytics platform that gives businesses the tools they need to improve acquisition, conversion and retention through meaningful insights.N/A
UserIQ
Score 8.0 out of 10
N/A
UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journeyN/A
Pricing
IndicativeUserIQ
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IndicativeUserIQ
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
IndicativeUserIQ
Features
IndicativeUserIQ
Security
Comparison of Security features of Product A and Product B
Indicative
-
Ratings
UserIQ
10.0
3 Ratings
13% above category average
Role-based user permissions00 Ratings10.03 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Indicative
-
Ratings
UserIQ
9.3
5 Ratings
7% above category average
API00 Ratings7.14 Ratings
Integration with Salesforce.com00 Ratings10.03 Ratings
Integration with Marketo00 Ratings9.01 Ratings
Integration with Eloqua00 Ratings10.01 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Indicative
-
Ratings
UserIQ
7.8
4 Ratings
12% below category average
Product usage00 Ratings8.04 Ratings
Help desk / support tickets00 Ratings7.54 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Indicative
-
Ratings
UserIQ
8.0
4 Ratings
7% below category average
NPS surveys00 Ratings7.14 Ratings
Sponsor tracking00 Ratings9.01 Ratings
Customer profiles00 Ratings8.53 Ratings
Automated workflow00 Ratings6.14 Ratings
Internal collaboration00 Ratings9.02 Ratings
Customer health scoring00 Ratings9.04 Ratings
Customer segmentation00 Ratings7.54 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Indicative
-
Ratings
UserIQ
9.5
3 Ratings
12% above category average
Customer health trends00 Ratings10.02 Ratings
Engagement analytics00 Ratings8.53 Ratings
Revenue forecasting00 Ratings10.01 Ratings
Dashboards00 Ratings9.53 Ratings
Best Alternatives
IndicativeUserIQ
Small Businesses
Fullstory
Fullstory
Score 9.1 out of 10
ChurnZero
ChurnZero
Score 8.4 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.9 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Whatfix
Whatfix
Score 9.9 out of 10
Gainsight CS
Gainsight CS
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IndicativeUserIQ
Likelihood to Recommend
9.0
(2 ratings)
7.5
(6 ratings)
Usability
-
(0 ratings)
8.1
(2 ratings)
Support Rating
-
(0 ratings)
9.5
(2 ratings)
User Testimonials
IndicativeUserIQ
Likelihood to Recommend
Indicative
It is well suited for situations or professionals that works with figures and data, or were you need to present this kind of information to your stakeholders. It may also be useful for students in the area of economics, accounting, finance or administration, to develop or train themselves in this area, linking the professional career with some IT knowledge.
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UserIQ
In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.
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Pros
Indicative
  • No code writing
  • Connection to platforms
  • Connection to warehouse
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UserIQ
  • Have a really easy way to tag features and know what you're tracking.
  • Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
  • Some interesting dashboard views and you can slice users/accounts many different ways.
  • Pretty user-friendly interface.
  • Easy to collect qualitative data (nps, survey, etc.).
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Cons
Indicative
  • Having a longer 'data period' in the 'Growth' plan
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UserIQ
  • Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!
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Usability
Indicative
No answers on this topic
UserIQ
This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
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Support Rating
Indicative
No answers on this topic
UserIQ
Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.
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Alternatives Considered
Indicative
More intuitive and friendly when using it in comparison to Google Analytics plus the positive experience with their support team when experiencing bags in the system.
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UserIQ
When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
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Return on Investment
Indicative
  • Insight of financial figures
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UserIQ
  • UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
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ScreenShots

Indicative Screenshots

Screenshot of Cohort ToolScreenshot of Customizable Dashboard