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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Insightly

    Score7.8 out of 10
    N/AInsightly is presented as a modern, affordable CRM that is easy to use, simple to customize, and that scales with companies as they grow, designed to solve common pain points that legacy CRMs can't. Available in any vertical, Insightly CRM customers can add companion products for marketing automation, customer service, and integrations in the same platform. Insightly has more than a million users worldwide.

    $348

    per year per user

    SAP Ariba

    Score7.9 out of 10
    N/AWith advanced tools to automate manual processes and support close collaboration with suppliers, SAP Ariba helps streamline source-to-pay processes across organizations.N/A
    Pricing
    InsightlySAP Ariba
    Editions & Modules
    Plus
    $29
    per month (billed annually) per user
    Professional
    $49
    per month (billed annually) per user
    Enterprise
    $99
    per month (billed annually) per user
    No answers on this topic
    Offerings
    Pricing Offerings
    InsightlySAP Ariba
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    InsightlySAP Ariba
    Sales Force Automation
    Comparison of Sales Force Automation features of Insightly and SAP Ariba
    Feature
    Insightly
    7.4
    423 Ratings
    6% below category average
    SAP Ariba
    -
    Ratings
    Customer data management / contact management8.2405 Ratings00 Ratings
    Workflow management7.2372 Ratings00 Ratings
    Territory management7.390 Ratings00 Ratings
    Opportunity management8.2368 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.3379 Ratings00 Ratings
    Contract management6.521 Ratings00 Ratings
    Quote & order management7.275 Ratings00 Ratings
    Interaction tracking7.2333 Ratings00 Ratings
    Channel / partner relationship management7.724 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Insightly and SAP Ariba
    Feature
    Insightly
    7.1
    13 Ratings
    8% below category average
    SAP Ariba
    -
    Ratings
    Case management7.011 Ratings00 Ratings
    Call center management7.28 Ratings00 Ratings
    Help desk management7.19 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Insightly and SAP Ariba
    Feature
    Insightly
    7.2
    330 Ratings
    7% below category average
    SAP Ariba
    -
    Ratings
    Lead management6.8314 Ratings00 Ratings
    Email marketing7.7263 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Insightly and SAP Ariba
    Feature
    Insightly
    6.8
    406 Ratings
    12% below category average
    SAP Ariba
    -
    Ratings
    Task management7.1392 Ratings00 Ratings
    Billing and invoicing management6.039 Ratings00 Ratings
    Reporting7.3342 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Insightly and SAP Ariba
    Feature
    Insightly
    7.6
    367 Ratings
    1% below category average
    SAP Ariba
    -
    Ratings
    Forecasting7.092 Ratings00 Ratings
    Pipeline visualization7.9344 Ratings00 Ratings
    Customizable reports7.8331 Ratings00 Ratings
    Customization
    Comparison of Customization features of Insightly and SAP Ariba
    Feature
    Insightly
    7.5
    369 Ratings
    2% below category average
    SAP Ariba
    -
    Ratings
    Custom fields8.4368 Ratings00 Ratings
    Custom objects7.7126 Ratings00 Ratings
    Scripting environment6.86 Ratings00 Ratings
    API for custom integration7.3195 Ratings00 Ratings
    Security
    Comparison of Security features of Insightly and SAP Ariba
    Feature
    Insightly
    7.6
    316 Ratings
    10% below category average
    SAP Ariba
    -
    Ratings
    Single sign-on capability7.8282 Ratings00 Ratings
    Role-based user permissions7.4217 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Insightly and SAP Ariba
    Feature
    Insightly
    7.4
    90 Ratings
    1% below category average
    SAP Ariba
    -
    Ratings
    Social data6.825 Ratings00 Ratings
    Social engagement8.078 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Insightly and SAP Ariba
    Feature
    Insightly
    6.4
    159 Ratings
    16% below category average
    SAP Ariba
    -
    Ratings
    Marketing automation7.7159 Ratings00 Ratings
    Compensation management5.14 Ratings00 Ratings
    Platform
    Comparison of Platform features of Insightly and SAP Ariba
    Feature
    Insightly
    5.9
    328 Ratings
    25% below category average
    SAP Ariba
    -
    Ratings
    Mobile access5.9328 Ratings00 Ratings
    Best Alternatives
    InsightlySAP Ariba
    Small Businesses
    Salesflare
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Precoro
    Score9.5 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    GEP Quantum Intelligence
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InsightlySAP Ariba
    Likelihood to Recommend
    7.8
    (444 ratings)
    7.8
    (246 ratings)
    Likelihood to Renew
    8.7
    (36 ratings)
    8.1
    (9 ratings)
    Usability
    7.5
    (180 ratings)
    7.7
    (198 ratings)
    Availability
    9.0
    (6 ratings)
    -
    (0 ratings)
    Performance
    7.9
    (25 ratings)
    -
    (0 ratings)
    Support Rating
    8.9
    (34 ratings)
    5.5
    (21 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (26 ratings)
    7.3
    (1 ratings)
    Configurability
    9.9
    (18 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.4
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (10 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (9 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.8
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    InsightlySAP Ariba
    Likelihood to Recommend
    Unbounce
    There are a lot of things Insightly is great with for Career Services but much of my job is updating things manually because Insightly doesn't have a way to help me manage the database the way we need to. We have multiple academic records per students but needed to have fields that are multiselect on our contacts. These are all manually updated which are very tedious and not the best for what we need it to be able to do
    Incentivized
    Read full review
    SAP
    If asked about SAP Ariba, I think I am likely to tell a colleague that A specific scenario would be to use SAP Ariba with an Agent to migrate the legacy contracts when a company has rolled out from scratch.
    Incentivized
    Read full review
    Pros
    Unbounce
    • The ability to set up filters to generate lists based on just the categories I am interested in.
    • It's integration with our sales data so we can see customer spending trends across multiple years and seasons.
    • The ability to circle back to previous email correspondence to refresh on past conversations with individual clients.
    Incentivized
    Read full review
    SAP
    • Complete Procurement of Inventory step easy through GUI-Ariba integration once Purchase order is created and it is sent to the SAP Ariba Supplier Network. Vendor confirms the order and sends notification of Inbound Delivery to the warehouse through ASN and the Inbound process, Goods Receipt Process, Unloading, Put away process easy.
    • SAP Ariba integrates the different SAP Sourcing platforms, services and their tools in order to optimize operations, saves cost and meeting customer requirements through its easy to use tools. Such as integration with SAP S/4 HANA, SAP EWM using Idocs for End to End sourcing and Procurement coverage.
    • As a part of the SAP Direct Sourcing suite, it helps allow customer manage their direct materials in the single dashboard and helping customer to have view of the comprehensive info about BoM and the structure. Based on requirements, buyers can run materials and/or entire Bill of Materials. When these are sent from ERP to SAP Ariba, managers can manage them in the direct spend dashboard. Can search for desired items in the dashboard and view details of BoM or deeper view of information of the material. Buyers can run sourcing, run details for materials, create material quotes, and create pricing using book quotes.
    Incentivized
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    Cons
    Unbounce
    • Once you are immersed in the platform, for all of its integration kudos, the platform became "intuitive" if that is the right word for it. There was some push back from staff on deployment.
    • The service and support team at Insightly was very responsive, but it seemed as if they had fielded similar complaints, and slower learning curves than we expected.
    • Unfortunately, while all has worked out nicely now and we are very happy with the platform, we had to have additional instruction time for all the staff during onboarding as workflows, dashboards, and pipelines were more time intensive than expected on the demo.
    Incentivized
    Read full review
    SAP
    • While SAP Ariba offers workflow capabilities, users have suggested more advanced customization options for workflows
    • SAP Ariba has a mobile app, users have suggested improvements in terms of functionality and responsiveness. Enhancements to the mobile app could provide a more seamless and efficient experience for users on the go
    • SAP Ariba integrates well with various enterprise systems, users have reported that the initial setup and integration processes can be complex. Improvements in integration tools and documentation could facilitate a smoother onboarding experience
    • AP Ariba provides robust reporting and analytics capabilities, some users desire greater flexibility in creating and customizing reports. Improvements in the ability to generate ad-hoc reports and customize dashboards could enhance analytics capabilities
    Incentivized
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    Likelihood to Renew
    Unbounce
    Insightly offers a great product; it's the right fit for our company at this time. We were, however, considering moving to Contactually due to their cost effective automation features. However, they lacked the project management capabilities of Insightly. As our company grows, we would love to stay with Insightly - and if they can nail the automation and add the ability to customize a little bit more, it would be the perfect solution for us. For a larger company with a more involved sales team, you might find the metrics/reporting to be a bit basic. Insightly offers great customer service even to free customers
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    SAP
    User Satisfaction: The end user are at times not very happy with the solution. Return on Investment (ROI): SAP Ariba delivered measurable benefits in terms of cost savings, efficiency. Integration Capabilities: The system is easy to integrate with backend SAP ERP system. Support from Ariba team is a bit sluggish in terms of Service Requests
    Incentivized
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    Usability
    Unbounce
    Anyone with any experience with a working knowledge of Facebook or using a Windows computer will be able to quickly adapt to Insightly and use it to suit their needs. It can become more difficult to use as a company might have custom workflows or Insightly customer service might need to customize the program to better suit a company's need. A slow introduction to the system is better than having to learn the program quickly. Parts and knowledge build on each other so it hard to grasp all at once. The learning curve for Insightly is 2-3 weeks while mastery comes with time and exposure to the program
    Incentivized
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    SAP
    Feel that over the years, there has been good improvement, and it seems like going in the right direction. All procurement activities — sourcing, contracting, invoicing — are managed in one place, reducing the need to switch between multiple systems. Users can easily track purchase orders, supplier responses, and invoice status, which adds clarity and accountability. The supplier-facing side is well-structured, allowing vendors to upload documents, view transactions, and communicate within the same interface.
    Incentivized
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    Reliability and Availability
    Unbounce
    The provider is 100% available, with no downtime, maintenance, or unexpected outages. We have been able to perform solid continuous services for 12 months without any interruptions. We have backups as well, unlike the in-house backup that they keep on their end. I believe they have a very good redundancy and backup infrastructure in case they get any outages.
    Incentivized
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    SAP
    No answers on this topic
    Performance
    Unbounce
    Pages normally load quickly, but every now and then, as entering updates to fields, it take a while to update. Sometimes even after refreshing the screen, we have to exit and go back in to get the fields or queries to update.
    Incentivized
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    SAP
    No answers on this topic
    Support Rating
    Unbounce
    We have used Insightly for almost 2 years now. We have always been able to get in touch with support for a variety of reasons and they have never disappointed us. The support staff have always been very understanding. They have assisted with answers to our questions and have provided great tech support. We would highly recommend them.
    Incentivized
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    SAP
    Customer support has always been top notch. From small configuration changes to overall process changes, support has the teammates in place with excellent knowledge and is able to provide solutions based on business challenges quickly. Their customer support through their Account teams continues to be hands on and very responsive to needs in a timely fashion.
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    In-Person Training
    Unbounce
    Well, we didn’t get the chance to do this in-person training but rather one-on-one online training with HR in-house. There were PowerPoints to discuss as well as video instructions on how to use the app, so it was okay. We were able to play around with it during the training or onboarding session.
    Incentivized
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    SAP
    No answers on this topic
    Online Training
    Unbounce
    I've used Insightly's online training &/ or learned as I went. I've found the blogs and online written material helpful. I've also attended a few webinars, which can be useful if you use a J-I-T approach so as not to overwhelm you (or your staff) with functionality that you are using just yet. The fact that it's all available on their website and you can learn at your own pace is invaluable
    Incentivized
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    SAP
    No answers on this topic
    Implementation Rating
    Unbounce
    did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product
    Incentivized
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    SAP
    No answers on this topic
    Alternatives Considered
    Unbounce
    Insightly is significantly better than Zendesk. It is easy to use, pleasant to look at, and makes sense. However, I don't think Insightly is fair now compared to Salesforce. Insightly can do many of the same things as Salesforce, but I've only started on some of these features. Insightly has excellent potential, and its support team drives me to make it what I believe it can be. For the price, I believe Insightly is worth it.
    Incentivized
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    SAP
    It improves over all vendor management system of an organization by providing less costly ways of procurement and making business simple. AribaSAP Ariba digitally transforms your supply chain, procurement and contract management process. acts as supply chain, procurement service to do business globally In today’s world, there is a need to control your supply chain and to collaborate with your suppliers in an efficient way. To enable healthy supply chain, you need to have suppliers with visibility to every part of procurement process so that they can maintain an efficient supply chain and help organizations to grow their and own business..
    Incentivized
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    Contract Terms and Pricing Model
    Unbounce
    I don’t have the exact answers for this, but our accounting or finance department negotiates this. They always handle this kind of stuff and negotiate yearly licenses. Usually, they purchase 10 licenses in bulk and ask for a discount in bulk. Other than that, if there are any issues encountered on the app, they account for that. If it’s broken, that’s also taken into consideration when renewing the contract.
    Incentivized
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    SAP
    No answers on this topic
    Scalability
    Unbounce
    (+) Being able to download my LinkedIn connections was a huge benefit. (+) I use the task function to stay on top of my follow-up activity which is another positive feature. (+) The sorting capabilities also help me pinpoint the contacts that I need to stay on top of. (-) When I add a new lead from an existing organization, I would like the organization's information to automatically populate the fields like address, website, description. I enter all that information manually. (-) My mass mailing experience has been tedious due to the email function being interrupted and crashing due to bad email addresses in some of my records. (-) Many of my leads do not have current email addresses. I wish Insightly offered a tool to help find email addresses. I spend too much time researching to find email addresses.
    Incentivized
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    SAP
    No answers on this topic
    Professional Services
    Unbounce
    Our Customer Success Manager was great. A real professional and knowledgeable about the features and how they worked with our requirements
    Incentivized
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    SAP
    No answers on this topic
    Return on Investment
    Unbounce
    • Positive Impact>Visibility is critical when it comes to taking proactive measures within the organization. The Insightly Tool has helped use with that which minimizes costs when it comes to rework. We can proactively plan for upcoming growth and identify areas of improvement.
    Incentivized
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    SAP
    • We saved nearly 10% of planned costs due to the large database of vendors we created within the company as a whole.
    • Saving in time due to shortening of procurement cycles. Procurement activities were never on the critical path and were accomplished with less Supply Chain resources than originally planned.
    • In the process we created a huge database of Vendors and Pricing which well be beneficial in our future projects.
    • It is an excellent tool and just what are business required and could afford.
    Read full review
    ScreenShots

    Insightly Screenshots

    Screenshot of Insightly's lead status and activity tracking, available so that nothing falls through the cracks.Screenshot of the reporting feature, which provides insight into sales and productivity performance.Screenshot of the Insightly Opportunities dashboard.Screenshot of Insightly on mobile.Product screenshotProduct screenshot

    SAP Ariba Screenshots

    Screenshot of the advanced tools that automate manual processes and support close collaboration with suppliers. The SAP Ariba Buying and Invoicing solution help streamline procure-to-pay processes across organizations.Screenshot of SAP Ariba's digitalization, which covers processes from contract requests, authoring, and workflows to negotiation, approval, and execution for lower costs and improved relationships.Screenshot of an instance of SAP Ariba's support for industry-specific processes and systems. This helps process manufacturers, retailers, and discrete manufacturers that rely on external manufacturers to capture more savings by improving source-to-contract processes and supplier collaboration.Screenshot of the digitalizing and automating of invoice management over a global business network, in SAP Ariba. This delivers visibility and efficiency to capture more early-payment discounts and optimize working capital.