TrustRadius: an HG Insights company

Intellect QMS vs. Pega Platform vs. ServiceNow App Engine

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Intellect QMS

    Score8.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    Intellect provides a flexible enterprise Quality Management Software (eQMS) solution and platform designed to meet any FDA and ISO compliance requirements, as well as digital transformation goals. Built on the Intellect Compliance Platform, Intellect's no-code platform, Intellect offers what they describe as the most configurable eQMS solution in the industry. Intellect's eQMS is a centralized and integrated solution to manage quality needs, today and tomorrow. The vendor boasts over 19…N/A

    Pega Platform

    Score8.5 out of 10
    N/APega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

    $0.45

    one-time fee per case**

    ServiceNow App Engine

    Score8.1 out of 10
    N/AServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
    Pricing
    Intellect QMSPega PlatformServiceNow App Engine
    Editions & Modules
    No answers on this topic
    Low-code Factory Edition
    $0.45
    one-time fee per case**
    Standard Edition
    $0.80
    one-time fee per case**
    Enterprise Edition
    Custom Quote
    No answers on this topic
    Offerings
    Pricing Offerings
    Intellect QMSPega PlatformServiceNow App Engine
    Free Trial
    YesYesNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional DetailsIntellect is available on a subscription basis, with pricing dependent on the number of users.**350,000 cases / year minimum. Additional cases available in blocks of 150,000.
    More Pricing Information
    Features
    Intellect QMSPega PlatformServiceNow App Engine
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Intellect QMS and Pega Platform and ServiceNow App Engine
    Feature
    Intellect QMS
    -
    Ratings
    Pega Platform
    5.3
    63 Ratings
    37% below category average
    ServiceNow App Engine
    -
    Ratings
    Dashboards00 Ratings4.062 Ratings00 Ratings
    Standard reports00 Ratings6.062 Ratings00 Ratings
    Custom reports00 Ratings6.061 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of Intellect QMS and Pega Platform and ServiceNow App Engine
    Feature
    Intellect QMS
    -
    Ratings
    Pega Platform
    8.0
    66 Ratings
    4% below category average
    ServiceNow App Engine
    -
    Ratings
    Process designer00 Ratings9.065 Ratings00 Ratings
    Process simulation00 Ratings7.957 Ratings00 Ratings
    Business rules engine00 Ratings10.065 Ratings00 Ratings
    SOA support00 Ratings7.151 Ratings00 Ratings
    Process player00 Ratings7.048 Ratings00 Ratings
    Support for modeling languages00 Ratings5.46 Ratings00 Ratings
    Form builder00 Ratings9.059 Ratings00 Ratings
    Model execution00 Ratings8.956 Ratings00 Ratings
    Collaboration
    Comparison of Collaboration features of Intellect QMS and Pega Platform and ServiceNow App Engine
    Feature
    Intellect QMS
    -
    Ratings
    Pega Platform
    9.0
    50 Ratings
    8% above category average
    ServiceNow App Engine
    -
    Ratings
    Social collaboration tools00 Ratings9.050 Ratings00 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of Intellect QMS and Pega Platform and ServiceNow App Engine
    Feature
    Intellect QMS
    -
    Ratings
    Pega Platform
    4.4
    9 Ratings
    59% below category average
    ServiceNow App Engine
    -
    Ratings
    Content management00 Ratings4.49 Ratings00 Ratings
    Low-Code Development
    Comparison of Low-Code Development features of Intellect QMS and Pega Platform and ServiceNow App Engine
    Feature
    Intellect QMS
    -
    Ratings
    Pega Platform
    -
    Ratings
    ServiceNow App Engine
    8.1
    12 Ratings
    3% below category average
    Visual Modeling00 Ratings00 Ratings7.312 Ratings
    Drag-and-drop Interfaces00 Ratings00 Ratings8.411 Ratings
    Platform Security00 Ratings00 Ratings8.412 Ratings
    Platform User Management00 Ratings00 Ratings8.012 Ratings
    Reusability00 Ratings00 Ratings8.411 Ratings
    Platform Scalability00 Ratings00 Ratings8.312 Ratings
    Best Alternatives
    Intellect QMSPega PlatformServiceNow App Engine
    Small Businesses
    No answers on this topic
    Process Street
    Score8.2 out of 10
    Zoho Creator
    Score7.7 out of 10
    Medium-sized Companies
    No answers on this topic
    TIBCO® BPM Enterprise
    Score8 out of 10
    AppSheet
    Score8.2 out of 10
    Enterprises
    No answers on this topic
    IBM Business Automation Workflow
    Score10 out of 10
    Oracle APEX
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Intellect QMSPega PlatformServiceNow App Engine
    Likelihood to Recommend
    8.1
    (10 ratings)
    7.9
    (74 ratings)
    8.4
    (13 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (7 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (1 ratings)
    9.0
    (2 ratings)
    8.2
    (9 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Intellect QMSPega PlatformServiceNow App Engine
    Likelihood to Recommend
    Intellect
    This is a great platform for a small but quickly growing organization. It works well out of the box without a lot of bells and whistles but can be configured for specific needs. Migrating "legacy" processes, data and culture requires a lot of up front training but is worth the effort. Customer support is top-notch, and a single administrator can manage multiple applications
    Incentivized
    Read full review
    Pegasystems
    Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
    Incentivized
    Read full review
    ServiceNow
    I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
    Incentivized
    Read full review
    Pros
    Intellect
    • The applications are linked to each other so that activities can be shared, collaborated and escalated in one platform.
    • Applications are sufficient "out of the box" but can be configured easily with its intuitive Design tools.
    • Users can go to their personal dashboard to stay on top of their tasks across multiple applications and monitor status of activities in progress.
    • The workflow-based applications keep activities moving forward efficiently but following standard processes.
    Incentivized
    Read full review
    Pegasystems
    • Quick development time. Much of the Pega "rules" are easy to configure and implement.
    • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
    • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
    Incentivized
    Read full review
    ServiceNow
    • App Engine can be used by non-developers to create Applications on the go, without coding.
    • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
    • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
    Incentivized
    Read full review
    Cons
    Intellect
    • Although the configuration is a "no code" approach, there is a learning curve to effecting design changes.
    • The user guide documentation provided is OK for administrators but needs to be more user-friendly for general users.
    • Importing "legacy" data from existing processes can be cumbersome.
    Incentivized
    Read full review
    Pegasystems
    • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
    • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
    • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
    Incentivized
    Read full review
    ServiceNow
    • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
    • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
    Incentivized
    Read full review
    Likelihood to Renew
    Intellect
    No answers on this topic
    Pegasystems
    Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
    Read full review
    ServiceNow
    There are limited use cases where we are just using the service now app engine as of now
    Incentivized
    Read full review
    Usability
    Intellect
    There is always resistance to change, but users are finding Intellect QMS to exceed their expectations as we migrate from our legacy "island" Sharepoint-based processes. Training is actually easiest to do hands-on, and users can learn quickly and then help train others. Users appreciate the personal navigation dashboard and the familiarity of the interface from one application to another. The workflow-driven applications are intuitive and make the system easy to navigate for all levels of users, although the learning curves will vary. The "Design-Test-Live" approach facilitates the implementation of configuration changes suggested by users.
    Incentivized
    Read full review
    Pegasystems
    Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
    Incentivized
    Read full review
    ServiceNow
    Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
    Incentivized
    Read full review
    Reliability and Availability
    Intellect
    No answers on this topic
    Pegasystems
    No answers on this topic
    ServiceNow
    Almost 100% available on time
    Incentivized
    Read full review
    Support Rating
    Intellect
    No answers on this topic
    Pegasystems
    It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
    Incentivized
    Read full review
    ServiceNow
    They tried their best to resolve our queries every time we contacted them about any technical support
    Incentivized
    Read full review
    Online Training
    Intellect
    No answers on this topic
    Pegasystems
    The online training is an excellent one, but still it is missing hands on development.
    Read full review
    ServiceNow
    No answers on this topic
    Implementation Rating
    Intellect
    No answers on this topic
    Pegasystems
    Implementation is totally depend up on the requirement
    Incentivized
    Read full review
    ServiceNow
    App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
    Incentivized
    Read full review
    Alternatives Considered
    Intellect
    No comparison with the huge improvement Intellect is compared to the software we were using in the past. Night and Day difference.
    Incentivized
    Read full review
    Pegasystems
    We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
    Incentivized
    Read full review
    ServiceNow
    There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
    Incentivized
    Read full review
    Scalability
    Intellect
    No answers on this topic
    Pegasystems
    No answers on this topic
    ServiceNow
    It is scalable but not reliable
    Incentivized
    Read full review
    Return on Investment
    Intellect
    • Users appreciate the time and effort saved by having all of the QMS functions connected and in one place, without having to rely on emails, Sharepoint links multiple modes of communication to keep track of their activities and responsibilities.
    • The no-code platform means we don't need IT support to maintain and configure the applications. One administrator was able to get the system launched and effective in just several weeks, with ongoing training and customization as users and applications are added.
    • Our organization was recently certified to ISO 9001:2015. Intellect QMS helped us to navigate internal and audits confidently and effectively.
    Incentivized
    Read full review
    Pegasystems
    • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
    • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
    • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
    Incentivized
    Read full review
    ServiceNow
    • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
    • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
    Incentivized
    Read full review
    ScreenShots

    Intellect QMS Screenshots

    Screenshot of Custom dashboard, with real-time metrics to give users greater visibility, insights and monitoring.Screenshot of A No-Code Compliance Platform used to customize apps, or ti build new business apps to automate business processes.