Pega Platform vs. ServiceNow App Engine

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pega Platform
Score 6.3 out of 10
N/A
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
$35
per month per user* (or $0.45 per case**)
ServiceNow App Engine
Score 7.4 out of 10
N/A
ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
Pricing
Pega PlatformServiceNow App Engine
Editions & Modules
Low-code Factory Edition
$35
per month per user* (or $0.45 per case**)
Standard Edition
$90
per month per user* (or $0.80 per case**)
Enterprise Edition
Custom Quote
No answers on this topic
Offerings
Pricing Offerings
Pega PlatformServiceNow App Engine
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000.
More Pricing Information
Community Pulse
Pega PlatformServiceNow App Engine
Top Pros
Top Cons
Features
Pega PlatformServiceNow App Engine
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Pega Platform
8.8
62 Ratings
8% above category average
ServiceNow App Engine
-
Ratings
Dashboards9.061 Ratings00 Ratings
Standard reports8.661 Ratings00 Ratings
Custom reports8.660 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Pega Platform
7.8
65 Ratings
7% below category average
ServiceNow App Engine
-
Ratings
Process designer8.064 Ratings00 Ratings
Process simulation6.056 Ratings00 Ratings
Business rules engine9.064 Ratings00 Ratings
SOA support9.050 Ratings00 Ratings
Process player9.447 Ratings00 Ratings
Support for modeling languages5.46 Ratings00 Ratings
Form builder9.658 Ratings00 Ratings
Model execution6.055 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Pega Platform
9.0
50 Ratings
7% above category average
ServiceNow App Engine
-
Ratings
Social collaboration tools9.050 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Pega Platform
4.4
9 Ratings
61% below category average
ServiceNow App Engine
-
Ratings
Content management4.49 Ratings00 Ratings
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Pega Platform
-
Ratings
ServiceNow App Engine
7.6
6 Ratings
10% below category average
Visual Modeling00 Ratings7.36 Ratings
Drag-and-drop Interfaces00 Ratings9.05 Ratings
Platform Security00 Ratings8.36 Ratings
Platform User Management00 Ratings7.06 Ratings
Reusability00 Ratings8.05 Ratings
Platform Scalability00 Ratings5.86 Ratings
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User Ratings
Pega PlatformServiceNow App Engine
Likelihood to Recommend
5.6
(73 ratings)
6.7
(7 ratings)
Likelihood to Renew
10.0
(7 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
7.7
(3 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
10.0
(7 ratings)
-
(0 ratings)
Online Training
8.0
(1 ratings)
10.0
(1 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Pega PlatformServiceNow App Engine
Likelihood to Recommend
Pegasystems
Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
Read full review
ServiceNow
When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.
Read full review
Pros
Pegasystems
  • Quick development time. Much of the Pega "rules" are easy to configure and implement.
  • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
  • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
Read full review
ServiceNow
  • Perfect tools for easy task management.
  • Coordination platform.
  • Effective project documentation.
Read full review
Cons
Pegasystems
  • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
  • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
  • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
Read full review
ServiceNow
  • Improve the UI of the environment
  • The left panel in service now is clumsy that can be improved.
  • Connect service now with callers email for any notification related to any incident raised.
Read full review
Likelihood to Renew
Pegasystems
Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
Read full review
ServiceNow
There are limited use cases where we are just using the service now app engine as of now
Read full review
Usability
Pegasystems
Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
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ServiceNow
overall it's a good software, but I think it could be updated to give it an edge over other platforms
Read full review
Reliability and Availability
Pegasystems
No answers on this topic
ServiceNow
Almost 100% available on time
Read full review
Support Rating
Pegasystems
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
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ServiceNow
They tried their best to resolve our queries every time we contacted them about any technical support
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Online Training
Pegasystems
The online training is an excellent one, but still it is missing hands on development.
Read full review
ServiceNow
No answers on this topic
Implementation Rating
Pegasystems
Implementation is totally depend up on the requirement
Read full review
ServiceNow
App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
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Alternatives Considered
Pegasystems
We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
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ServiceNow
ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.
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Scalability
Pegasystems
No answers on this topic
ServiceNow
It is scalable but not reliable
Read full review
Return on Investment
Pegasystems
  • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
  • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
  • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
Read full review
ServiceNow
  • Effective and profitable multiple project management platform.
  • The tracking of project activities and contract management the tool is amazing.
  • Effective solution of files sharing and easy project comment sharing software.
  • Intuitive collaboration solution.
Read full review
ScreenShots