Pega Platform vs. ServiceNow App Engine

Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.

Incentivized

The best and most stable project management software allows project members to work together and collaborate through documents which is accessible from any place through Cloud services. ServiceNow App Engine provides easy features and setting of the interface security and tools adjustment are excellent as well as the reports which the platform offers.

Incentivized

• Quick development time. Much of the Pega "rules" are easy to configure and implement.
• Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
• Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.

Incentivized

• Raising request to the client side .
• Maintaining record of work flows.
• Connecting with other groups in a project.

Incentivized

• Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
• If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
• Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.

Incentivized

• Sometimes attachments do not get linked with the tickets
• Sometimes updating ticket state causes an issue
• Requires stable internet connection to work smoothly

Incentivized

Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals

Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..

Incentivized

It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.

Incentivized

The online training is an excellent one, but still it is missing hands on development.

Implementation is totally depend up on the requirement

Incentivized

We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.

Incentivized

ServiceNow App Engine is an excellent management platform that is very easy to navigate around its clean and straightforward interface and its ability to manage multiple project workflows is excellent and very valuable reports which are easily generated using ServiceNow App Engine capabilities even on scheduling and project budgeting the solution is excellent.

Incentivized

• For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
• We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
• Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users

Incentivized

• It has a positive impact on our business.
• Clients security concerns are solved using service now
• It maintains record of large infrastructure.

Incentivized