Intercom vs. Web+Center
Intercom vs. Web+Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
Web+Center | Enterprise companies (1,001+ employees) | Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,… | $25 Per User per Month |
Intercom | Web+Center | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Web+Center | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Web+Center | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Web+Center | |
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Likelihood to Recommend | 9.0 (263 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Web+Center | |
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Likelihood to Recommend | Intercom | Internet Software Sciences |
Pros | Intercom | Internet Software Sciences |
Cons | Intercom | Internet Software Sciences |
Likelihood to Renew | Intercom | Internet Software Sciences No answers on this topic |
Usability | Intercom | Internet Software Sciences No answers on this topic |
Reliability and Availability | Intercom | Internet Software Sciences No answers on this topic |
Performance | Intercom | Internet Software Sciences No answers on this topic |
Support Rating | Intercom | Internet Software Sciences No answers on this topic |
Online Training | Intercom | Internet Software Sciences No answers on this topic |
Implementation Rating | Intercom | Internet Software Sciences No answers on this topic |
Alternatives Considered | Intercom | Internet Software Sciences |
Return on Investment | Intercom | Internet Software Sciences |
ScreenShots | Intercom Screenshots | Web+Center Screenshots |