Likelihood to Recommend Intermapper is a light weight, quick and easy to use monitoring application. It will get you up and monitoring key infrastructure devices with a simple management interface and effective alert system that doesn't generate a lot of noise. It provides mobile device access through a web interface and is relatively inexpensive.
Read full review Netscout’s TruView monitoring system gives your IT department the perfect view of your network landscape. With the pulse hardware app, you can perform VoIP or HTTP network monitoring tests from specific remote locations and it will populate the analysis results into your console. This will give you perspective on how your sites are performing and detect any out of Service Level Agreement (SLA) performance even before users report it.
Read full review Pros The best thing about Intermapper is that it is map-based. You start by building your map, which is done completely automatically. I've used many different monitoring software packages, Solarwinds, Nagios, Opmanager, and it is a royal PITA to create live maps with those. Another great feature is that it shows you, visually, the bandwidth utilization of your network by using "ants" and color codes. Incredibly useful. Alarms are very easy to setup, again much easier than the packages mentioned above. Read full review The app monitoring gives you the details to set different filters and do a quick identification of the root cause of the problem. Remarkable ability to store details of performance to analyze baselining, run advance troubleshooting, error detection and catalog by trends. The ability to sync with a device/interface whether is physical or virtual gives me the standpoint to set analysis upon network traffic across LAN or WAN and also get the insight of Cloud segments, setting the triggers to find out where the behavior changes to non-production traffic. Read full review Cons Setting up probes in bulk can be difficult, so it can take a long time to get the system set up correctly to start. Sometimes the probes can be sensitive and report false positives. Interface can be a little clunky and non intuitive at times. Read full review Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process. A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution. I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView. Read full review Support Rating The product works well and is very easy to maintain. As such, we haven't had many occasions to use support. When we have called them they were easy to contact and responsive to our questions. We have had the product for years and it may have been a year or better since the last time we contacted them.
Read full review As mentioned before, our deployment success depended on their expertise. Recommendations and overall response from their support engineers was out of this world. We, as supporters ourselves, are very critical in regards to the response times and knowledge of support services representatives. Often they just want to resolve your ticket not caring about the result, or focus only on the performance review we could give them. That's a standard behavior in most overseas support centers. The TruView engineers and management cared about us, our needs, and how they delivered the help we needed.
Read full review Alternatives Considered Read full review Visual TruView is a solid competitor with solutions such as
SolarWinds NPM ,
Nagios ,
PRTG , or SolarWinds NTA. Why we chose TruView was because it goes straight to what we were looking for, no hidden modules or subscriptions to secondaries licensing terms, to get the results that we were expecting. TruView takes it to another level.
Read full review Return on Investment Downtime costs money. Every minute we can get ahead of an outage is time that a plant is not sitting there waiting. We don't need to wait for a call from a plant, we know they are down immediately and we can begin troubleshooting. Read full review Tool consolidation, an amazing GUI that shows the most from the very beginning helping the IT Teams to set their own dashboards according to their needs. When they meant one price tag, that's it! You won't get a headache after the purchase process is done. Better be ready to set the scales your organization requires because if you miss something in the design you could get an application size that overrides your initial budget. Read full review ScreenShots