TruView lets you be your Network "Big brother"
May 08, 2019

TruView lets you be your Network "Big brother"

Claudio Hoffer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Visual TruView

We use Visual TruView to monitor the applications, VoIP, and general performance of our network. It provides the needed visibility to address any possible problem before it spreads into other services and or locations across our complex corporate network. Since we started using TruView, the identification and solution of networking problems decreased by 70%. Being able to visualize the traffic and or availability of our physical and virtual resources made our job more effective than ever.

Pros

  • Ample visualization of the corporate network performance, making the identification and resolution of net problems easier
  • Works flawlessly with our virtual and cloud-based services, showing us who is consuming more resources.
  • Helps to identify threatening traffic patterns faster than our previous solution.

Cons

  • Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process.
  • A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution.
  • I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView.
  • Overall response time to a failure detection has greatly improved since we started using this tool.
  • We were able to centralize our NOC in one building. Before that, we had older and obsolete monitoring tools that required highly skilled network technicians to test and monitor our network health.
  • Preventive actions can be programmed in advance thanks to the product's early issue detection.
  • It took more time that we expected to have the system up and running as we desired. It takes a lot of teamwork and it is very time-consuming.
All of them have outstanding performance. They deliver excellent insights and I think we would be able to work with any of them. However, Netscout goes beyond expectations in regards to support. TruView is able to give you very detailed and specific information that would help in the early detection of performance problems and hardware failures. However, without the appropriated guidance through the setup steps, It could take a lot of time to get the desired results. Their help is invaluable. The support team was there to hold our hands through all this set up to assure that we reached the monitoring level we expected from the tool. That is sometimes more important than features.
Netscout’s TruView monitoring system gives your IT department the perfect view of your network landscape. With the pulse hardware app, you can perform VoIP or HTTP network monitoring tests from specific remote locations and it will populate the analysis results into your console. This will give you perspective on how your sites are performing and detect any out of Service Level Agreement (SLA) performance even before users report it.

TruView Feature Ratings

Network Performance Monitoring
9.5
Automated network device discovery
10
Network monitoring
10
Baseline threshold calculation
10
Alerts
10
Network capacity planning
10
Packet capture analysis
10
Network mapping
10
Customizable reports
5
Wireless infrastructure monitoring
10
Hardware health monitoring
10

Visual TruView Support

As mentioned before, our deployment success depended on their expertise. Recommendations and overall response from their support engineers was out of this world. We, as supporters ourselves, are very critical in regards to the response times and knowledge of support services representatives. Often they just want to resolve your ticket not caring about the result, or focus only on the performance review we could give them. That's a standard behavior in most overseas support centers. The TruView engineers and management cared about us, our needs, and how they delivered the help we needed.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - The Netscout Visual TruView Mastercare delivers solutions beyond expectations. The membership allows you to get Software upgrades, unlimited access to the online Knowledge Base, and the most important is access to live 24 x 7 technical support. The Technical Assistance Center (TAC) was key to achieve the results we wanted in an appropriate time window.
Yes! Every time! From installation to consulting they were far beyond expectations. We had a solid idea about what we wanted to achieve and good knowledge about how to do it. However, the Netscout Technical Assistance Center engineers' recommendations for test pulse deployments improved our reports greatly.

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