Intermedia Email Plus vs. Mimecast Advanced Email Security

This is the perfect solution for businesses that want a scalable solution with a fixed cost per user. Intermedia is amazing with no contracts.

Incentivized

Employees generally ignore emails, just read the heading or subject, and immediately reply to emails just to save time. Because of that, they easily fall into the trap of hackers through spam or phishing emails, ultimately causing harm or loss to the company financially as well as degrading its reputation.

Incentivized

• Excellent support
• Great performance

Incentivized

• Mimecast Advanced Email Security scans email very well and protect the malicious one from reaching out to our end users.
• Mimecast Advanced Email Security gateway policies are customizable and we can deploy them as per our need.
• Mimecast Advanced Email Security has a queue to store suspicious files, if an email contains malicious files then Mimecast will deliver the email without that file and inform you to review it.

Incentivized

• Email filtering is good, but not excellent
• Office 365 default settings require a little tweaking (registry)

Incentivized

• The Admin Management console is absurdly complicated. For every first time we wanted to setup we've had to call their support for assistance. Support is quick and fantastic but it's so difficult to do anything yourself. They seem to have gone out of their way to call features unique things instead of using standard language from other providers so you as an IT professional know what you're looking for to setup.
• They have lots of KB articles, which their support will point you to. They are written on the most basic level and don't actually provide the help you need. For example, the KB page will tell you the list of options on the page... but not actually tell you what you do, why you might use them, or define their terminology.
• Their email threat management system has several nice features. One of the features available is that it will rewrite links in emails so that users click the link and it sandboxes the link, testing it on their server space and the user sees it there. This means the actual link in the email gets changed to the address of one of their servers. As a law firm, the EXACT LINKS are important to maintain in our communications and editing actual data from our clients to point to a Mimecast server is an unacceptable practice. I wish they had an alternative that did not edit the link itself on the page.

Incentivized

We love the Mimecast product and its performance. Easy for us to understand, use, and administer.

Incentivized

I love the usability of Intermedia Email Plus. The only downfall isn't their fault. The issue with Office 365 registry settings requires changes to connect to Intermedia Email Plus flawlessly.

Incentivized

The UI went through an update in 2023, but it is still a pain to navigate. It is slow, sluggish, and sometimes kicks us out while performing tasks. Even with everything being in one dashboard, it felt like traversing numerous sites to get to certain settings. The ability to favorite certain admin menu items was extremely beneficial, however. It did allow navigating a little faster.

Incentivized

Overall, it's very good, but I do remember a few times in the past year we have seen some availability issues.

Incentivized

Pages need to consistently load quickly. Sometimes good, sometimes not.

Incentivized

Native English speaking support, excellent response, and quick resolution. Support is amazing at Intermedia.

Incentivized

When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.

Incentivized

We did not have in-person training. All was done through meetings and on phone.

Incentivized

Training was good from Mimecast as well as the Mimecast knowledgebase.

Incentivized

Easy to set up and configure, but did have Mimecast assistance.

Incentivized

Intermedia Email Plus support is better, costs are comparable or better, and backups are better than the alternatives.

Incentivized

Previously we have only used the default on-premise exchange that comes with SBS. This was very simple and only provided basic filtering of spam and junk mail. We weren't able to filter impersonation mail or emails with malicious code

Incentivized

The solution continues to grow and add features.

Incentivized

Professional services for our setup was excellent, quick and knowledgeable.

Incentivized

• Scalable for seasonal/variable employee count
• Easy administration
• Easy onboarding

Incentivized

• Reasonably priced solution, even for a small business like ours.
• It's hard to put a figure on our ROI - I would just say we feel like we've gotten our money's worth with the advanced email protection we receive. We have definitely avoided many potentially dangerous emails since we've implemented this solution.

Incentivized