Intermedia Email Plus vs. AppRiver from OpenText

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Intermedia Email Plus
Score 9.0 out of 10
N/A
Intermedia Email Plus Exchange Email is a combined email productivity and security suite, providing anti-phishing, email archiving, email backup and archiving, as well as access to AnyMeeting web conferencing included via a subscription.N/A
AppRiver from OpenText
Score 7.3 out of 10
N/A
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A
Pricing
Intermedia Email PlusAppRiver from OpenText
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Intermedia Email PlusAppRiver from OpenText
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Intermedia Email PlusAppRiver from OpenText
Considered Both Products
Intermedia Email Plus

No answer on this topic

AppRiver from OpenText
Chose AppRiver from OpenText
At the time, 5 years ago, we switched from Intermedia to Appriver based on price and portal features. AppRiver had better pricing, did support themselves, and integrated Office 365 into their own customer portal for easy management. They were the only ones at the time. I cannot …
Top Pros
Top Cons
Features
Intermedia Email PlusAppRiver from OpenText
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Intermedia Email Plus
7.8
1 Ratings
7% below category average
AppRiver from OpenText
8.6
7 Ratings
2% above category average
Anti-malware8.01 Ratings9.86 Ratings
Customizability8.01 Ratings8.96 Ratings
Data Loss Protection7.01 Ratings7.04 Ratings
Threat Detection8.01 Ratings9.87 Ratings
End-to-End Encryption8.01 Ratings9.07 Ratings
Management Tools8.01 Ratings8.77 Ratings
Sandboxing00 Ratings6.85 Ratings
Best Alternatives
Intermedia Email PlusAppRiver from OpenText
Small Businesses
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Score 9.3 out of 10
Barracuda Essentials
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Score 9.3 out of 10
Medium-sized Companies
Barracuda Essentials
Barracuda Essentials
Score 9.3 out of 10
Webroot Email Security Powered by Zix
Webroot Email Security Powered by Zix
Score 9.1 out of 10
Enterprises
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 7.5 out of 10
Cisco Cloud Email Security
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Score 7.5 out of 10
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User Ratings
Intermedia Email PlusAppRiver from OpenText
Likelihood to Recommend
9.0
(1 ratings)
9.0
(31 ratings)
Usability
9.0
(1 ratings)
10.0
(1 ratings)
Support Rating
9.0
(1 ratings)
8.4
(25 ratings)
User Testimonials
Intermedia Email PlusAppRiver from OpenText
Likelihood to Recommend
Intermedia
This is the perfect solution for businesses that want a scalable solution with a fixed cost per user. Intermedia is amazing with no contracts.
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OpenText
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
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Pros
Intermedia
  • Excellent support
  • Great performance
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OpenText
  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!
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Cons
Intermedia
  • Email filtering is good, but not excellent
  • Office 365 default settings require a little tweaking (registry)
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OpenText
  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
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Usability
Intermedia
I love the usability of Intermedia Email Plus. The only downfall isn't their fault. The issue with Office 365 registry settings requires changes to connect to Intermedia Email Plus flawlessly.
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OpenText
AppRiver is very easy to use. A new employee can begin using it on their first day.
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Support Rating
Intermedia
Native English speaking support, excellent response, and quick resolution. Support is amazing at Intermedia.
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OpenText
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
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Alternatives Considered
Intermedia
Intermedia Email Plus support is better, costs are comparable or better, and backups are better than the alternatives.
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OpenText
AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
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Return on Investment
Intermedia
  • Scalable for seasonal/variable employee count
  • Easy administration
  • Easy onboarding
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OpenText
  • Efficiency, teams adapt quickly to changes or new business needs.
  • Support gives us alternatives on how to establish new timings for new business lines on email.
  • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
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