IT Glue vs. Sfax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IT Glue
Score 7.9 out of 10
N/A
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
$29
per month per user (5 user minimum)
Sfax
Score 8.3 out of 10
N/A
Sfax is a document management software offering from Scrypt Corporation. It includes features such as the ability to securely send, receive, annotate, digitally sign and manage faxes to eliminate manual processes and paper along with military-grade encryption to minimize the risk of exposure and prevent a breach.N/A
Pricing
IT GlueSfax
Editions & Modules
Basic
$29.00
per month per user (5 user minimum)
Select
$34.00
per month per user (5 user minimum)
Enterprise
$39.00
per month per user
No answers on this topic
Offerings
Pricing Offerings
IT GlueSfax
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$545 one-time feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
IT GlueSfax
Top Pros

No answers on this topic

Top Cons
Best Alternatives
IT GlueSfax
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10

No answers on this topic

Medium-sized Companies
MSB Docs
MSB Docs
Score 9.7 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
Enterprises
M‑Files
M‑Files
Score 9.2 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IT GlueSfax
Likelihood to Recommend
7.0
(25 ratings)
8.0
(1 ratings)
Usability
9.0
(7 ratings)
-
(0 ratings)
Performance
8.9
(6 ratings)
-
(0 ratings)
Support Rating
8.0
(7 ratings)
7.0
(1 ratings)
Ease of integration
7.5
(6 ratings)
-
(0 ratings)
User Testimonials
IT GlueSfax
Likelihood to Recommend
Kaseya
It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
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Scrypt Corporation
Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.
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Pros
Kaseya
  • The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
  • There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
  • The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
  • You can create and group custom documents together.
  • IT Glue can be integrated with a number of platforms such as Autotask.
  • IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
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Scrypt Corporation
  • Fax submission tracking.
  • Fax failure notification.
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Cons
Kaseya
  • Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
  • They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
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Scrypt Corporation
  • Functionality can sometimes be difficult.
  • No driver compatibility with MAC operating system.
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Usability
Kaseya
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
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Scrypt Corporation
No answers on this topic
Performance
Kaseya
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
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Scrypt Corporation
No answers on this topic
Support Rating
Kaseya
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
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Scrypt Corporation
Sfax customer service is good, but can be a little slow to provide updates and solutions.
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Alternatives Considered
Kaseya
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
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Scrypt Corporation
Sfax fits better with our company's needs and HIPAA compliance needs.
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Return on Investment
Kaseya
  • We regret the purchase and have received little, if any, ROI.
  • [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
  • Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
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Scrypt Corporation
  • Sfax can be costly with high volume.
  • The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.
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ScreenShots

IT Glue Screenshots

Screenshot of PasswordsScreenshot of WorkflowsScreenshot of Workflows - choose triggerScreenshot of ApplicationsScreenshot of NetworksScreenshot of Activity logs