Ivanti Patch for Endpoint Manager vs. Kaseya VSA

Ivanti Patch is easy to deploy and use for any windows patch management and auto scan. Configuration management is very great with Ivanti Patch. They have a great support community and provide you with the best help and technical support from the Ivanti Patch support team. Ivanti Patch and system center configuration manager give you the best tools and features to their users for security and configuration management.

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

• Scheduling patching
• Inventory management
• Reporting
• Patch management

• Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
• Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
• VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

Incentivized

• Ivanti Patch needs more enhancement for application connectors.
• Its user interface is not so easy to use for someone new.
• They can do some more improvement with auto scan and inventory management.

• Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
• Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

Incentivized

Excellent product with easy learning curve

Incentivized

I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.

Incentivized

It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

Incentivized

Ivanti Patch is more reliable and easy to use than any system center configuration management software in the market. This is value for money and provides you the best tools for patching and configuration. Its user interface is easy to understand and has a great support community online and Ivanti Patch's technical support team helps you in every step when they find any issues.

There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

Incentivized

• Has saved me probably days of patching at this point
• Has kept our devices up to date, saved us from zero day attacks

• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

Incentivized