Jamf Pro vs. Jamf Protect

Well suited for any organization that wants to manage apple products. It's extremely easy to integrate and has many connectors for existing enterprise infrastructure applications. Certificate management is a breeze. Not so suited for smaller businesses that only have 10-20 devices. Jamf has another product called JAMF Now that would suffice for those areas.

If the environment is predominantly Apple based then Jamf Protect is a strong solution for providing EDR capabilities to endpoints. The detection capabilities are up to par with other leading EDR tools and it integrates well with Jamf MDM. Additionally, the compliance, telemetry, log forwarding, and USB device management being included as part of Jamf Protect provide good ROI.

Incentivized

• Jamf Pro's Self Service is a great mechanism for making software available to end uses as they need it.
• Jamf Pro is also great for creating plans called PreStage Enrollments that allow for computers to skip many of the setup screens, as well as automating account creation.
• Jamf Pro in combination with Apple Automated Device Enrollment (formerly DEP) allows for devices to supervised and managed, this combination allows for locking, remote wipe of devices, and finding locations of devices when put into lost mode.

• Low resource use Protected Agent - stops tampering with agent and is not a resource hog
• Managed and custom Analytics - along with the out of the box Analytics provided by JAMF, admins can also set up their own to focus on areas of concern eg NISTcompliance items
• Vendor support - support is very responsive and knowledgeable

Incentivized

• Training options are terrific, but costly.
• Finding what you need in Jamf Pro can be tough at times. The interface is not what I would call friendly.
• You'll need static credentials for Jamf Pro. They don't integrate with the Jamf Account, and it doesn't offer 2FA. SSO is an option, but it's not simple to set up.

• Jamf scoping can be a but of a pain sometimes
• For none security specialists it can be a little hard to navigate the portal
• It can be hard at times to understand the alerts and what is causing them

Incentivized

We stepped away and are looking at different products that integrate with our entire fleet MDM solution rather than focusing specifically on Apple products. An all in one solution fits our needs better and is more cost-effective in the long run. Jamf Pro needs to improve some features and support but overall its a good product.

Incentivized

Jamf Pro has done pretty much anything we've needed with little setup headache. If we hit a wall, the Jamf user community and tech support departments both are more than willing to help solve problems. Tech support is excellent, but the surprising thing is the user base is by far the biggest resource. Jamf users love to help each other, by directly chatting about issues, posting best practices, or just posting info on the forums.

Jamf Protect is easy to manage. It is a separate interface from Jamf MDM which is nice for Security Operations teams. It allows Security teams to manage only the Security aspects without having to dig through all of the MDM configurations. For exception uses cases, Jamf Protect does provide options to customize settings where needed.

Incentivized

Jamf Support is very responsive and usually assists in any challenge we are tackling. They are also very transparent when they are allowed to be. I personally love our Jamf Pro support rep and don't fear messaging their support team.

They made me more comfortable using the product.

The training session was beneficial because it expanded my knowledge about Jamf products and really learn what I am capable of doing with Jamf Pro in terms of managing Apple computers and devices. Immediately after the training course, I was able to implement what I learn to our cloud instance.

Migration from an existing MDM requires device wipe and reenroll for full supervision of the device. It's somewhat painful. User enrollment makes things easier, but you miss out on full management.

Even thought we are using this solutions for different purposes (macOS device management VS mobile device management), I think at the end Jamf Pro is more focused or aimed for macOS management, and mobile device management is just a good addition to that. Same I can tell about Ivanty, is more about iOS/Android management rather than macOS

In some aspects, Jamf Protect was far superior to the others mentioned above. The only downside I can see is that it is only macOS which could be a problem for hybrid environments.

Incentivized

• Jamf Pro has allowed us to minimize the time it takes to deploy devices. We can use zero-touch deployment methodologies which allow devices to go directly to end users and allow end users to get up and running without needing IT's help.
• We have implemented both a third-party & macOS patching service, which allows us to ensure all apps and versions of macOS are updated and secure.

• Reduced helpdesk tickets for admin tasks; reduces overall IT costs
• Reduced lost time due to malware
• Reduced lost data due to infected computers needing a wipe and purge of any malware

Incentivized