The Cadillac of Apple MDM
March 28, 2024
The Cadillac of Apple MDM
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jamf Pro
Apple device management. In a world where people want choice and devices that don't necessarily like to be managed, this product is the Cadillac and granddaddy as far as Apple MDM is concerned. While it does have its quirks (what product doesn't), Jamf's support is on key and will do what it can to help you - even if it's out of their purview.
- Apple Device Management
- SMART GROUPS!
- API development
- Integrations
- CUSTOMER FOCUSED
- Device onboarding
- Product Issues
- Software Updates
- Application versioning reporting
- Ability to update 1200 devices in 6 minutes
- Able to give power back to other departments via the API
Jamf is apple first and apple only. The architecture of the application screams that refined polishedness you'd get from Apple. The other applications that I've had experience with are not near as polished - especially for the apple ecosystem. I'd recommend Jamf for the apple centric organization or at least apple heavy org.
Do you think Jamf Pro delivers good value for the price?
Not sure
Are you happy with Jamf Pro's feature set?
Yes
Did Jamf Pro live up to sales and marketing promises?
Yes
Did implementation of Jamf Pro go as expected?
Yes
Would you buy Jamf Pro again?
Yes
Using Jamf Pro
100 - Endpoint Administration, Information Security, Network Security, Client Services, etc.
2 - Apple relevant skills such as an understanding of the operating system, scripting, profile understanding, understanding IdP integrations, etc.
- Apple Management
- Certificate distribution
- Application deployment
- API integrations
- healthcare listener
- Jamf Trust
- Workflow automation
Evaluating Jamf Pro and Competitors
Yes - Mobile Iron - because Cisco sunset it (basically). Jamf was the leading MDM for Apple products, so we decided it was the best choice.
- Scalability
- Integration with Other Systems
- Ease of Use
We now have a specific set of requirements that Jamf has offered and is now part of our requirements list since we leverage most of these things.
Jamf Pro Implementation
- Implemented in-house
Yes - 1. Stand up Jamf
2. Migrate subsets of devices
3. Sunset old MDM
2. Migrate subsets of devices
3. Sunset old MDM
Change management was a big part of the implementation and was well-handled
- Reenrollment of all devices
- User understanding of why we did what we did
- Communication
Jamf Pro Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support cares about my success | Escalation required |
No. I never had to in the past (nor was it an option), so I don't feel the need to now. However, having access to internal product issues is what is making me lean towards premium support.
Yes - The bugs that I report are usually resolved within 3 cycles of Jamf Pro updates.
I was reached directly (via Slack) from a product owner to discuss the issue and they wanted to get "hands on" to see what it was. Great communication and rapport.
Using Jamf Pro
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Feel confident using Familiar | None |
- Configuration Profiles
- Policies
- MDM Commands
- Enrollment
- Certificate administration
- Profile deployment with certificates
Yes, but I don't use it