Research you Apple MDM solutions
January 10, 2020

Research you Apple MDM solutions

Laurance J. Specht | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

Jamf Pro is being used to manage nearly 400 Mac OS and iOS devices across our organization. We use it to manage various user access privileges and to push out specific script packages across our devices. It has been cost-effective and relatively easy to use. Jamf Pro has saved use time and been an excellent MDM for us.

Pros

  • Managing macOS and iOS devices.
  • Good UX/UI.

Cons

  • Script package delivery.
  • Training and support.
  • Good MDM for inventory control of small fleet.
  • Package construction.
I inherited Jamf Pro when I took the position. I had used Fleetsmith prior, and it worked better for package and patch distribution. Jamf Pro has better pricing overall. Fleetsmith had a better UI and flowed easier, in my opinion. The language and where to find things fit better in the Apple vernacular, but I was comfortable with it.
Support was slow and took a lot of time to get back to us and to walk us through our issues. Some of that was related to our network structure and firewalls, but not all. Several times the "community" replied sooner than support, which is nice, but it tends to lead you down frustrating paths before getting a fix. That wastes time.

Do you think Jamf Pro delivers good value for the price?

No

Are you happy with Jamf Pro's feature set?

No

Did Jamf Pro live up to sales and marketing promises?

No

Did implementation of Jamf Pro go as expected?

Yes

Would you buy Jamf Pro again?

No

It is well suited for small to medium size organizations with a consistently updated fleet of Mac OS and iOS devices. If you are looking for an MDM that helps with security and inventory control, it needs some support. Support has been slow and lacking proper response, but I have seen improvements. IT staff needs to know the product well.

Using Jamf Pro

3 - IT Management and support team used Jamf Pro to manage our fleet of Mac OS and iOS devices. This included security protocols, network configurations, printer configurations, and device location/usage. We regularly used it to push out managed device updates to all or systems and to track location across our different campuses.
3 - Supporting Jamf Pro requires a good deal of time. Initial training is virtual so that a team can review it often as well as use the online resources. There is a large community of users who are ready and willing to lend a hand when seeking an answer. Set up was easy for the most part.
  • Devices tracking and usage
  • Package pushes and updates
  • ip traffic monitoring
  • user permission changes
  • Controlled OS updates
  • more privilege levels
We stepped away and are looking at different products that integrate with our entire fleet MDM solution rather than focusing specifically on Apple products. An all in one solution fits our needs better and is more cost-effective in the long run. Jamf Pro needs to improve some features and support but overall its a good product.

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