Item: Jamf Pro
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

It's used across the whole organization to get all Macs compliant to security and provide a default set of software. This way, onboarding of users is a breeze.

Pros and Cons

Manage configuration profiles
Run workflows and report the outcome
Can be used as an CMS very well

I would like to see script content withint the policy window. This way I won't have to move between different pages to see what it does.

Return on Investment

ROI is great. As it saves you so much time once it's all set up. The whole onboarding is automated through JAMF and it's zero touch.

Alternatives Considered

MobileIron

Support Rating

10

I see the community as Jamf Support. Until now, in my seven years using it. I've never contacted Jamf Support.

Key Insights

Do you think Jamf Pro delivers good value for the price?

Yes

Are you happy with Jamf Pro's feature set?

Yes

Did Jamf Pro live up to sales and marketing promises?

Yes

Did implementation of Jamf Pro go as expected?

Yes

Would you buy Jamf Pro again?

Yes

Other Software Used

Microsoft Office 365, Okta Workforce Identity, Slack

Likelihood to Recommend

Don't see a scenario where JAMF is not suited. It's just a matter of selecting the Pro or Now version to match the size of your organization.

Users and Roles

2 - Both IT employees. Managing workflows and system settings.
These two people manage the whole Mac fleet containing 150+ Macs and 40 iOS devices

Support Headcount Required

2 - Both IT employees.
With minimal training, you'll be able to do basic automation stuff on your Mac fleet.
Jamf provides tons of traning sessions, webinars and blogs to learn even more.

Business Processes Supported

Automation
Security
Unified workplace

Innovative Uses

Zero-touch deployment
SSO when enrolling a device

Future Planned Uses

Jamf Connect
Jamf Protect

Likelihood to Renew

10

Products Replaced

No

Key Differentiators

Product Features
Product Usability
Product Reputation
Prior Experience with the Product

Evaluation Lessons Learned

Wouldn't change a thing :)

Implementation Rating

10

Our integration partner was very helpful even if the knowledge was already in house

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

No

Change Management Lessons

Change management was a big part of the implementation and was well-handled

Implementation Issues

None

Training Types Used

in-person training

In-Person Training

10

They made me more comfortable using the product.

Online Training

Ease of Jamf Pro Training

As long as you know how to test the things you develop, you're good.

Product Configurability

10

I feel it's just right for the product.

Configuration Lessons

None

UI Customization

Some - we have done small customizations to the interface - Self Service is company branded

Extensibility and Customization

Yes - we have added extensive custom code

Additional Customization Considerations

SplashBuddy as an enrolment experience

Jamf Pro Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None