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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jaspersoft

    Score6 out of 10
    N/AJaspersoft commercial edition is an embedded business intelligence suite designed to be built-into SaaS products as an integrated reporting engine. It provides reports and dashboards for customer-facing applications without requiring app developers to build their own reporting engine.N/A

    ServiceNow App Engine

    Score8.1 out of 10
    N/AServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
    Pricing
    JaspersoftServiceNow App Engine
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    JaspersoftServiceNow App Engine
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsJaspersoft offers flexible pricing for ISVs and SaaS per customer or by CPU core.—
    More Pricing Information
    Community Pulse
    JaspersoftServiceNow App Engine
    Considered Both Products
    Cloud Software Group
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    71%
    Would buy again
    5 Answers
    92%
    Would buy again
    12 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    100%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    9 Answers
    Features
    JaspersoftServiceNow App Engine
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Jaspersoft and ServiceNow App Engine
    Feature
    Jaspersoft
    7.6
    100 Ratings
    7% below category average
    ServiceNow App Engine
    -
    Ratings
    Pixel Perfect reports7.687 Ratings00 Ratings
    Customizable dashboards7.588 Ratings00 Ratings
    Report Formatting Templates7.886 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Jaspersoft and ServiceNow App Engine
    Feature
    Jaspersoft
    7.4
    98 Ratings
    8% below category average
    ServiceNow App Engine
    -
    Ratings
    Drill-down analysis7.289 Ratings00 Ratings
    Formatting capabilities7.397 Ratings00 Ratings
    Report sharing and collaboration7.781 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Jaspersoft and ServiceNow App Engine
    Feature
    Jaspersoft
    7.7
    101 Ratings
    6% below category average
    ServiceNow App Engine
    -
    Ratings
    Publish to Web7.176 Ratings00 Ratings
    Publish to PDF8.799 Ratings00 Ratings
    Report Versioning7.759 Ratings00 Ratings
    Report Delivery Scheduling7.582 Ratings00 Ratings
    Delivery to Remote Servers7.562 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Jaspersoft and ServiceNow App Engine
    Feature
    Jaspersoft
    7.7
    72 Ratings
    4% below category average
    ServiceNow App Engine
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.472 Ratings00 Ratings
    Location Analytics / Geographic Visualization7.153 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Jaspersoft and ServiceNow App Engine
    Feature
    Jaspersoft
    8.1
    98 Ratings
    5% below category average
    ServiceNow App Engine
    -
    Ratings
    Multi-User Support (named login)8.194 Ratings00 Ratings
    Role-Based Security Model8.192 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.588 Ratings00 Ratings
    Single Sign-On (SSO)7.773 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Jaspersoft and ServiceNow App Engine
    Feature
    Jaspersoft
    6.6
    64 Ratings
    16% below category average
    ServiceNow App Engine
    -
    Ratings
    Responsive Design for Web Access7.959 Ratings00 Ratings
    Mobile Application5.528 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile8.141 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Jaspersoft and ServiceNow App Engine
    Feature
    Jaspersoft
    7.6
    90 Ratings
    2% below category average
    ServiceNow App Engine
    -
    Ratings
    REST API7.981 Ratings00 Ratings
    Javascript API8.062 Ratings00 Ratings
    iFrames7.754 Ratings00 Ratings
    Java API8.155 Ratings00 Ratings
    Themeable User Interface (UI)6.558 Ratings00 Ratings
    Customizable Platform (Open Source)7.760 Ratings00 Ratings
    Low-Code Development
    Comparison of Low-Code Development features of Jaspersoft and ServiceNow App Engine
    Feature
    Jaspersoft
    -
    Ratings
    ServiceNow App Engine
    8.1
    12 Ratings
    4% below category average
    Visual Modeling00 Ratings7.312 Ratings
    Drag-and-drop Interfaces00 Ratings8.411 Ratings
    Platform Security00 Ratings8.412 Ratings
    Platform User Management00 Ratings8.012 Ratings
    Reusability00 Ratings8.411 Ratings
    Platform Scalability00 Ratings8.312 Ratings
    Best Alternatives
    JaspersoftServiceNow App Engine
    Small Businesses
    Cyfe
    Score4 out of 10
    Zoho Creator
    Score7.7 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    AppSheet
    Score8.2 out of 10
    Enterprises
    Sisense
    Score6.9 out of 10
    Oracle APEX
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JaspersoftServiceNow App Engine
    Likelihood to Recommend
    7.3
    (119 ratings)
    8.5
    (13 ratings)
    Likelihood to Renew
    8.0
    (23 ratings)
    -
    (0 ratings)
    Usability
    7.9
    (16 ratings)
    8.2
    (9 ratings)
    Availability
    8.0
    (3 ratings)
    10.0
    (1 ratings)
    Performance
    7.0
    (3 ratings)
    10.0
    (1 ratings)
    Support Rating
    7.0
    (26 ratings)
    -
    (0 ratings)
    In-Person Training
    8.0
    (4 ratings)
    -
    (0 ratings)
    Online Training
    6.5
    (7 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    7.8
    (15 ratings)
    -
    (0 ratings)
    Configurability
    7.0
    (2 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.0
    (1 ratings)
    Data Sharing and Collaboration
    8.0
    (1 ratings)
    -
    (0 ratings)
    Data Sources
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (2 ratings)
    10.0
    (1 ratings)
    Product Scalability
    8.0
    (3 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    8.0
    (2 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    8.0
    (2 ratings)
    9.0
    (1 ratings)
    User Testimonials
    JaspersoftServiceNow App Engine
    Likelihood to Recommend
    Cloud Software Group
    It is well suited for the fact of scalability itself and the breadth of features this application has in order to make the migration from legacy systems to the newer different versions more seamless and effective. Data integrity and security are the main aspects of this tool which does not lose their value when doing day-to-day operations for data mapping.
    Incentivized
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    ServiceNow
    I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
    Incentivized
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    Pros
    Cloud Software Group
    • TIBCO Jaspersoft allows you to embed reports into your own application, which gives users the feeling they are using a single product.
    • TIBCO Jaspersoft Studio allows for more advanced report development, such as adding subreports, drilldown to detail reports, images, page headers, page footers, maps, and more.
    • TIBCO's Jaspersoft Domain Designer is very easy to use and navigate.
    Incentivized
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    ServiceNow
    • App Engine can be used by non-developers to create Applications on the go, without coding.
    • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
    • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
    Incentivized
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    Cons
    Cloud Software Group
    • One of the issues we found during our implementation was that the reporting software would work faster for certain data sources and not the others. Extracting CSVs and XML was slower in comparison to JSON in our experience.
    • Jaspersoft Studio was the main IDE we used for development. Built atop the Eclipse IDE, we found that the tool was really resource intensive and generally take long time to initialize.
    Incentivized
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    ServiceNow
    • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
    • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
    Incentivized
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    Likelihood to Renew
    Cloud Software Group
    JasperSoft has been amazing. It is well documented, fast, and transparent in how it functions. We have been very confident in JasperSoft in every aspect of our business and offerings where we've used it. On top of that, their improvements to the product have been fantastic. I am really looking forward to seeing where they take their product and how we can leverage that to please our clients
    Incentivized
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    ServiceNow
    There are limited use cases where we are just using the service now app engine as of now
    Incentivized
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    Usability
    Cloud Software Group
    I think it's a tool well suited for a software developer. Others with less coding skills could struggle somewhat with the tool. I find java a little unforgiving as a language for expressions and not very user friendly for the technically dis-inclined. Sometimes the numeric conversions cause issues (who knew that 0 and 0.0 would cause different things to happen). Previous experience with a reporting tool that used visual basic for its' expressions that I found much simpler to use. On the other hand, java is so widespread, you can easily google the syntax to accomplish what you need to do.
    Incentivized
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    ServiceNow
    Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
    Incentivized
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    Reliability and Availability
    Cloud Software Group
    We've never had an outage of the software itself. If it was unavailable, it was due to a network outage, not a problem with Jasper.
    Incentivized
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    ServiceNow
    Almost 100% available on time
    Incentivized
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    Performance
    Cloud Software Group
    Complex reports on heavy data load may take considerable amount of time. We have experinced some latencies/misfires regarding to this.
    Incentivized
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    ServiceNow
    No answers on this topic
    Support Rating
    Cloud Software Group
    They have a great customer support ticketing system in which they always respond same-day. They offer conference calls with srcreensharing as well in order to better understand your issues.
    I wish that the lower level support access came with more than just 12 cases per year though as this makes us less likely to reach out for questions on things that we then instead try to solve ourselves which results in loss of time in trying to acquire new features and or solve a problem.
    Incentivized
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    ServiceNow
    They tried their best to resolve our queries every time we contacted them about any technical support
    Incentivized
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    In-Person Training
    Cloud Software Group
    It did the job of getting us to our deadline we set for ourselves for initial launch. The customer we launched the product for was also there to learn about it at the same in order to better understand the capabilities. This helped greatly so that the customer was on the same page on what was possible when using jaspersoft. I think most people would not want their customers aware the product they are using is third-party but in this case it was a new experience for us both and so as we learned more about jaspersoft, we both had better communication on what the future road map was for their business needs in BI.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Online Training
    Cloud Software Group
    Resources available in the TIBCO Knowledge Base are covering almost everything. They are well organized, and covering almost every possibility. There is always the change to get back to the TIBCO support or to the dedicated Customer Success Manager whenever something very specific or bound to a customization is not covered.
    Incentivized
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    ServiceNow
    No answers on this topic
    Implementation Rating
    Cloud Software Group
    Having just completed an upgrade to the latest version of Jaspersoft, I am happy to say their support was very good. There were a couple of small challenges which were not easily resolved, but they were primarily related to the fact that we had skipped updates for a couple of versions. The current update procedures assumed we were upgrading from the prior latest version (6.4) to to the new version (7.1).
    Incentivized
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    ServiceNow
    App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
    Incentivized
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    Alternatives Considered
    Cloud Software Group
    When looking at the different features of these reporting engines, and what we were going to be using it for, the answer seemed clear. Jasper offered exactly what we were looking for, and did so for a price that we were happy with. For a scalable, feature-rich reporting engine that doesn't break the bank, Jaspersoft is the way to go.
    Incentivized
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    ServiceNow
    There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
    Incentivized
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    Scalability
    Cloud Software Group
    We haven't really started to explore the scalability of the product as yet, but in terms of existing deployments it has done what we need it to do.
    Incentivized
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    ServiceNow
    It is scalable but not reliable
    Incentivized
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    Return on Investment
    Cloud Software Group
    • When we demo our Jaspersoft environment to potential clients, their eyes light up and they sit up in their chairs a bit more. A lot of our meetings have ended with with the client very interested in our product due to Jaspersoft.
    • Our existing clients have been very satisfied with the adhoc features of Jaspersoft. We've been able to provide them better access to their data on their terms instead of ours. Of course this turns into a huge win for us.
    • We've always used SQL Server Reporting Services to deliver our reports to our clients. Converting to Jaspersoft has allowed us to generate the reporting layer that our clients demand. They no longer feel like they are settling for what we offer.
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    ServiceNow
    • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
    • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
    Incentivized
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    ScreenShots

    Jaspersoft Screenshots

    Screenshot of Report DesignScreenshot of Ad-hoc ReportingScreenshot of Mobile ReportingScreenshot of Dashboard