Jiminny vs. Spiky

Jiminny is a really useful tool for logging all activity of the sales, customer success and other customer-facing roles. It allows you to watch calls on demand, skipping to certain areas or topics thanks to Jiminny's conversational intelligence tool. This is great for knowledge sharing and transparency, as well as providing opportunities for coaching and development. There is some room for improvement, for instance with its current use of AI and automations to make it easier for the sales reps to share summaries of their calls with their prospects or clients, as well as the wider team.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Spiky sales coaching powered by AI. The difference between sales coaching and sales training is that coaching is all about improving what is already going on in your sales operations, so the results come faster for two reasons: a) Personalized recommendations to each member of the team based on analysis of their current sales meetings and performance. b) The recommendations and suggestions can be prioritized for implementation based on results. Sales training is about general best practices and skills that need to be acquired and practiced by your team for a certain time before you can see the results. It's more general, less effective, and less immediate. Spiky is sales coaching on steroids.

• Easy meeting access
• Outgoing phone and text
• Salesforce integration
• Zoom integration

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Insights into sales team performance and opportunities for improvement.
• Seamless interface to support a large sales team with call summaries, analytics, and helpful coaching.
• Easy to implement and rollout across my org.
• No development resources required to integrate and get started.
• Better value than similar tools I've used in the past.

• It doesn't connect to all my meeting softwares automatically

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I don't particularly appreciate that it's only available in English.
• We do also operate with customers in South America, where all conversations are carried in Spanish, so presently, we can only enjoy the competitive advantages in half of our sales operations.
• This kind of breakthrough technology should be available globally.

It is an intuitive user experience and overall pretty easy to navigate the platform. The embedded video recording for each video call is very useful, and the conversational intelligence elements that appear alongside, such as the themes and statistics are also very useful. You can easily navigate to the most important parts of calls, or the sections that you want to focus on.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Jiminny beats out other competitors hands down.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Spiky.ai has a unique approach for layering in sentiment/emotional analysis, which makes it much easier to review calls with the context. For example, sales reps and managers can capture how customers react to demos, new product features, different talk tracks, answers to questions or objections etc. This would be super hard to analyze (and very subjective) and do without Spiky's assistance on calls. There is so much data from video calls that are not captured by traditional tools like Gong and Spiky is adding super powers that help everyone better understand what is working or isn't working.

• Jiminny allows us to 'remember' things that were said on previous calls both in terms of rapport building and deal negotiations that put us in a much better position with our clients.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Increased accuracy of qualified leads from discovery calls.
• Improved conversion rate of qualified leads to closed/won opportunities.
• Higher ROI on sales activities by enabling them to get support from their manager quickly.