Item: Spiky
Rating: 10
Author: Andres D'Andrea

Overall Satisfaction with Spiky.ai

Use Cases and Deployment Scope

To improve sales in those times before Spiky, I had only three options:

a) Review all the meeting recordings myself,

b) Be present at every single sales meeting,

c) Pay a sales coach to do it for me by the hour.

Now, with Spiky, I can have a sales coach powered by AI reviewing 24/7 every sales meeting and providing feedback to improve, actions to take, summaries to share, and follow-up suggestions.

I don't want to imagine the cost of time and money if I or somebody else had to do all that.

Pros and Cons

Pros

I can identify growth opportunities and implement continuous improvement strategies with my sales team
As a manager with Spiky, I gained an understanding of our sales operations like I never imagined.
It automatically analyzes all our sales meetings. It's like having a sales coach sit on the table 24/7/365.

Cons

I don't particularly appreciate that it's only available in English.
We do also operate with customers in South America, where all conversations are carried in Spanish, so presently, we can only enjoy the competitive advantages in half of our sales operations.
This kind of breakthrough technology should be available globally.

Most Important Features

Personalized recommendations for each member of my sales team
Immediate analysis of each sales meetings so we don't have to wait for long after each meeting
Summaries and follow-up recommendations based on the customer needs

Return on Investment

Ability to understand growth opportunities in terms of sales ops
Increased sales after using the tool meet and surpass the cost of the investment
Ability to prioritize training for those team members who need the more guidance than others

Key Insights

Do you think Spiky delivers good value for the price?

Yes

Are you happy with Spiky's feature set?

Yes

Did Spiky live up to sales and marketing promises?

Yes

Did implementation of Spiky go as expected?

Yes

Would you buy Spiky again?

Yes

Likelihood to Recommend

Spiky sales coaching powered by AI. The difference between sales coaching and sales training is that coaching is all about improving what is already going on in your sales operations, so the results come faster for two reasons:

a) Personalized recommendations to each member of the team based on analysis of their current sales meetings and performance.

b) The recommendations and suggestions can be prioritized for implementation based on results.

Sales training is about general best practices and skills that need to be acquired and practiced by your team for a certain time before you can see the results. It's more general, less effective, and less immediate.

Spiky is sales coaching on steroids.

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