Name: Spiky
Rating: 10 (9 reviews)
Author: Spiky.AI

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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### AI and Analytics
Users consistently praise Spiky.ai for its advanced AI capabilities and insightful analytics functionalities. The sentiment across reviews indicates that Spiky's AI and analytics tools are highly regarded for their ability to provide detailed meeting analysis, accurate language models, and emotional sentiment analysis. Users appreciate the platform's efficiency in generating detailed transcripts, capturing key moments, and offering personalized recommendations for sales team members based on data-driven insights. Additionally, Spiky.ai's sentiment analysis feature is highlighted for its role in tracking customer satisfaction and facilitating quick responses to feedback, ultimately contributing to enhancing brand reputation and driving business growth. (Source Reviews: [1](https://www.trustradius.com/reviews/spiky-ai-2023-02-27-16-39-48), [2](https://www.trustradius.com/reviews/spiky-ai-2023-02-09-08-06-59), [3](https://www.trustradius.com/reviews/spiky-ai-2023-03-09-14-40-01), [4](https://www.trustradius.com/reviews/spiky-ai-2023-03-20-02-34-11), [5](https://www.trustradius.com/reviews/spiky-ai-2023-02-28-11-18-46), [6](https://www.trustradius.com/reviews/spiky-ai-2023-04-03-15-50-31), [7](https://www.trustradius.com/reviews/spiky-ai-2023-04-07-16-09-39), [8](https://www.trustradius.com/reviews/spiky-ai-2023-09-14-02-31-57))

### Meeting Transcription and Summaries
Users across various industries consistently praise Spiky.ai's transcription and analysis capabilities for sales calls and customer meetings. Reviewers highlight the platform's efficiency in capturing meeting content accurately and providing detailed summaries for easy reference. The sentiment towards Spiky's meeting transcription and summaries functionality is predominantly positive, with users emphasizing the tool's effectiveness in streamlining note-taking processes and enhancing meeting productivity. Additionally, users appreciate the platform's ability to analyze sentiment and key moments, enabling them to gain valuable insights from their interactions. (Source Reviews: [1](https://www.trustradius.com/reviews/spiky-ai-2023-02-27-16-39-48), [2](https://www.trustradius.com/reviews/spiky-ai-2023-02-09-08-06-59), [3](https://www.trustradius.com/reviews/spiky-ai-2023-03-09-14-40-01), [4](https://www.trustradius.com/reviews/spiky-ai-2023-02-28-11-18-46), [5](https://www.trustradius.com/reviews/spiky-ai-2023-09-14-02-31-57), [6](https://www.trustradius.com/reviews/spiky-ai-2023-04-07-16-09-39), [7](https://www.trustradius.com/reviews/spiky-ai-2023-04-03-15-50-31))

### Sentiment and Emotional Analysis
Users consistently praise Spiky's sentiment and emotional analysis capabilities. Reviewers highlight the platform's ability to provide detailed transcripts, sentiment analysis, and meeting analytics, which contribute to a better understanding of customer interactions. The sentiment and emotional analysis features are lauded for their role in improving meeting effectiveness and identifying bottlenecks based on sentiment analysis. Additionally, users appreciate how Spiky's AI-driven sentiment analysis helps track customer satisfaction and address feedback promptly, ultimately enhancing brand reputation. (Source Reviews: [1](https://www.trustradius.com/reviews/spiky-ai-2023-03-09-14-40-01), [2](https://www.trustradius.com/reviews/spiky-ai-2023-02-27-16-39-48), [3](https://www.trustradius.com/reviews/spiky-ai-2023-02-09-08-06-59), [4](https://www.trustradius.com/reviews/spiky-ai-2023-04-03-15-50-31), [5](https://www.trustradius.com/reviews/spiky-ai-2023-04-07-16-09-39), [6](https://www.trustradius.com/reviews/spiky-ai-2023-03-20-02-34-11))

### Sales Performance Improvement
Users consistently praise Spiky.ai for its ability to enhance sales performance and drive growth opportunities. Reviewers highlight the platform's effectiveness in improving conversion rates, qualifying leads, and accelerating sales processes. They appreciate how Spiky.ai enables sales teams to identify areas for improvement, optimize their pitch, and enhance overall sales performance. The sentiment across reviews indicates that Spiky.ai's sales performance improvement capabilities are a significant asset for organizations looking to boost their sales effectiveness and achieve better outcomes. (Source Reviews: [1](https://www.trustradius.com/reviews/spiky-ai-2023-02-28-11-18-46), [2](https://www.trustradius.com/reviews/spiky-ai-2023-02-27-16-39-48), [3](https://www.trustradius.com/reviews/spiky-ai-2023-09-14-02-31-57), [4](https://www.trustradius.com/reviews/spiky-ai-2023-03-09-14-40-01), [5](https://www.trustradius.com/reviews/spiky-ai-2023-04-07-16-09-39), [6](https://www.trustradius.com/reviews/spiky-ai-2023-02-09-08-06-59), [7](https://www.trustradius.com/reviews/spiky-ai-2023-03-20-02-34-11))

### Sales Call Optimization
Users consistently praise Spiky.ai for its ability to optimize sales calls and improve sales performance. Reviewers highlight that Spiky's sales call optimization capabilities have significantly enhanced their team's ability to engage effectively during sales conversations, leading to improved conversion rates and better qualification of leads. The platform's user-friendly interface and detailed analyses have been particularly commended, with users expressing satisfaction with the level of support provided by Spiky's customer service team. (Source Reviews: [1](https://www.trustradius.com/reviews/spiky-ai-2023-03-09-14-40-01), [2](https://www.trustradius.com/reviews/spiky-ai-2023-02-27-16-39-48), [3](https://www.trustradius.com/reviews/spiky-ai-2023-02-28-11-18-46), [4](https://www.trustradius.com/reviews/spiky-ai-2023-02-09-08-06-59))

Limited Language Support: Some users have expressed disappointment that the product is only available in English, as it restricts their ability to effectively communicate with customers in Spanish-speaking regions of South America. They believe that a globally accessible product should be available in multiple languages to fully leverage its benefits.

Lack of Integrations: Several users have mentioned that there are currently limited integrations available for Spiky.ai. They indicate that more native integrations and integration support would greatly enhance their marketing and sales operations. The fact that some integrations are still under development suggests that the product may not have all the necessary integrations at the moment.

Need for Additional Features: A few users have mentioned a desire for more qualitative research capabilities within Spiky.ai. This could imply a need for additional features or enhancements in this area to better meet their research needs.

Spiky.ai, powered by AI, serves as a valuable sales coach that has garnered positive feedback from users and customers alike. This platform allows users to review sales meetings and gain insights, feedback, actions, summaries, and follow-up suggestions. With Spiky.ai, sales teams can effortlessly review team activities, receive meeting summaries, and identify action items to coach their sales representatives effectively. The AI-powered tool aids in improving the performance of sales reps by providing valuable feedback based on customer interactions. It also offers solutions to common challenges faced during customer meetings, such as transcription, note-taking, emotional sentiment analysis, and capturing key moments for easy understanding. The ability to track calls and measure performance enables organizations to win more business. Spiky.ai's trend analysis capabilities provide valuable insights into how coaching efforts are improving customer meeting outcomes. Users have commended the platform for its user-friendly interface and excellent customer support.

Remote teams find Spiky.ai particularly useful as it helps diminish inefficiencies in daily routines while improving remote work processes. By recording and analyzing meetings, the tool reduces the need for manual note-taking and enhances team communication. It serves as an essential tool for brand reputation management by proactively engaging with customers and making data-driven decisions about marketing strategies. The sentiment analysis feature tracks customer satisfaction levels and addresses any negative feedback promptly, further enhancing the brand's reputation. Additionally, by gathering and analyzing customer feedback, Spiky.ai empowers businesses to create a better experience for customers and drive growth within their organization.

Overall, Spiky.ai is highly regarded for its ability to leverage AI technology effectively in transforming online meetings. Its features enable comprehensive measurement of sales call effectiveness while providing easy access to transcripts for deeper analysis. The platform's value extends beyond traditional sales coaching by delivering actionable insights and supporting various aspects of a business's growth strategy.


SalesHood headquartered in San Francisco offers their sales enablement tool which contains sales learning and coaching modules, content management with best practice features and guidance as well as to improve collaboration between marketing and sales, and also sales content analytics.

Saleshood

Add On - Coaching and Content in Salesforce or Microsoft

Add On - Presentation Management

SalesHood

Flockjay is a sales enablement platform for sales teams used to improve the performance and workflows of their sales teams' with a single platform for content and learning management. The platform gives sales teams the ability to ramp quicker through peer-to-peer learning, crowd-sourced best practices, and AI-driven coaching moments.

Flockjay

Spiky

Sales Coaching

Likelihood to Recommend

displays of attention, emotion, and inclusivity responses with communication, vocal, and language metrics - this provides actionable insights and the sentiment meaning behind the meeting and reactions.

continuous support for coaching to close more and more significant deals.

sales conversations tracking, which supports upskilling and onboarding, deal closing, and desired outcomes. Spiky drives deeper connections with sales teams with customers and ensure emotional continuity during follow-ups.

Spiky is an AI-powered meeting intelligence solution tailored for the technology sector. Our platform revolutionizes how organizations conduct and analyze meetings, offering cutting-edge features designed to enhance collaboration, communication, and decision-making processes. With a comprehensive suite of tools, Spiky caters to diverse industries, providing functionalities. Spiky's SaaS solution addresses the pervasive challenge of unproductive meetings by harnessing the power of AI to deliver actionable insights. What sets Spiky apart from similar solutions is its ability not only to analyze spoken content but also to assess emotional expressions, engagement levels, and collaboration dynamics. Developed through extensive market research, Spiky emerged from the identified need for a comprehensive meeting intelligence tool that transcends traditional transcription services. Our product represents innovation in the field by integrating cutting-edge AI technologies to offer a holistic solution that elevates meetings into strategic assets for organizations. Use Cases<ul><li>Sales: Empower sales through AI with unified lead generation, analysis, pipeline visibility, and customer interactions for team success.</li></ul><ul><li>Customer Success: Empower customer success with an AI tool that simplifies resolution, analysis, accounts, and interactions for victories.</li></ul><ul><li>Investors: Supercharge investment success with AI for deals, diligence, mentorship, and portfolios - founder relations.</li></ul> For more information, visit spiky.ai.

Spiky.AI

Sales Engineer

Spiky.ai 2023-04-07 16:09:39

CEO (Chief Executive Officer)

Spiky.ai 2023-09-14 02:31:57

Spiky.ai 2023-02-28 11:18:46

Spiky.ai 2023-03-09 14:40:01

Rev.com (Rev)

Spiky.ai 2023-02-27 16:39:48

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Sales Coaching Software

To improve sales in those times before Spiky, I had only three options: 

a) Review all the meeting recordings myself, 

b) Be present at every single sales meeting, 

c) Pay a sales coach to do it for me by the hour. 

Now, with Spiky, I can have a sales coach powered by AI reviewing 24/7 every sales meeting and providing feedback to improve, actions to take, summaries to share, and follow-up suggestions. 

I don't want to imagine the cost of time and money if I or somebody else had to do all that.

I can identify growth opportunities and implement continuous improvement strategies with my sales team
As a manager with Spiky, I gained an understanding of our sales operations like I never imagined.
It automatically analyzes all our sales meetings. It's like having a sales coach sit on the table 24/7/365.

I don't particularly appreciate that it's only available in English.
We do also operate with customers in South America, where all conversations are carried in Spanish, so presently, we can only enjoy the competitive advantages in half of our sales operations.
This kind of breakthrough technology should be available globally.

Personalized recommendations for each member of my sales team
Immediate analysis of each sales meetings so we don't have to wait for long after each meeting
Summaries and follow-up recommendations based on the customer needs

Ability to understand growth opportunities in terms of sales ops
Increased sales after using the tool meet and surpass the cost of the investment
Ability to prioritize training for those team members who need the more guidance than others

I use Spiky.ai for a while now and I love the tool. Not only can I see team's activities, but I get a summary of what has been said and agreed. Important is to see the summaries and action items, what has been agreed on next steps. That enables me to coach sales reps accordingly and analyse calls in greater depth, improving their performance. A tool better than anything else I have seen and tested on the market.

I implemented Spiky.ai to manage all of the video calls my sales team conducts on a regular basis. As a manager, I use it to coach my reps, identify insights to improve our pitch, automate note taking, and manage my team's activity at scale. Spiky.ai enables my reps to learn how to improve their sales calls by accessing robust analytics on their activity and easy-to-use coaching customized to their workflow.

Insights into sales team performance and opportunities for improvement.
Seamless interface to support a large sales team with call summaries, analytics, and helpful coaching.
Easy to implement and rollout across my org.
No development resources required to integrate and get started.
Better value than similar tools I've used in the past.

I have had no issues using Spiky.ai and their product has served my team well so far.

Call transcripts and next step summaries.
Rep analytics and coaching suggestions built-in.
Library of calls to reference for training new team members.
Seamless interface that makes it enjoyable to use and easy to implement.

Increased accuracy of qualified leads from discovery calls.
Improved conversion rate of qualified leads to closed/won opportunities.
Higher ROI on sales activities by enabling them to get support from their manager quickly.

Spiky helps address the following challenges for our sales team:
Customer meeting transcription, note-taking, emotional sentiment analysis, and capturing key moments that are easy to go back and understandSales rep coaching based on meeting &amp; customer interaction dataTrend analysis of how coaching efforts are improving customer meeting outcomesGaining a deeper understanding of the customer from Spiky's AI analysis

Transcription & analysis of customer meetings
Emotional sentiment AI that adds context to the transcriptions/notes
Sales rep coaching to improve customer meeting outcomes
Data & trends of customer meetings

Emotional sentiment analysis
Transcription & key moment capture
Trending analysis of customer interactions
Sales rep coaching

Captured significantly more customer discovery information with better context
Improved customer understanding for opportunities
Enabled more granular sales rep coaching
Improved effectiveness of customer meetings from sales rep coaching

We are using Spiky.ai in our sales organization to track calls. In particular we're looking at engagement during sales calls to see how we can improve our performance and win more business. While this product has many other use cases, our team's focus is on sales and business development.

Call analysis
Sentiment analysis
AI
Call transcription

Sentiment analysis
Sales insights
Call transcription

Accelerated time to close
Improved lead qualification
Ensured more consistent sales performance

Spiky

Overview

What is Spiky?