Super powers to better understand customers & meeting performance
March 14, 2023

Super powers to better understand customers & meeting performance

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiky.ai

Spiky helps address the following challenges for our sales team:
  • Customer meeting transcription, note-taking, emotional sentiment analysis, and capturing key moments that are easy to go back and understand
  • Sales rep coaching based on meeting & customer interaction data
  • Trend analysis of how coaching efforts are improving customer meeting outcomes
  • Gaining a deeper understanding of the customer from Spiky's AI analysis

Pros

  • Transcription & analysis of customer meetings
  • Emotional sentiment AI that adds context to the transcriptions/notes
  • Sales rep coaching to improve customer meeting outcomes
  • Data & trends of customer meetings

Cons

  • Integrations (under development)
  • Emotional sentiment analysis
  • Transcription & key moment capture
  • Trending analysis of customer interactions
  • Sales rep coaching
  • Captured significantly more customer discovery information with better context
  • Improved customer understanding for opportunities
  • Enabled more granular sales rep coaching
  • Improved effectiveness of customer meetings from sales rep coaching
Spiky.ai has a unique approach for layering in sentiment/emotional analysis, which makes it much easier to review calls with the context. For example, sales reps and managers can capture how customers react to demos, new product features, different talk tracks, answers to questions or objections etc. This would be super hard to analyze (and very subjective) and do without Spiky's assistance on calls. There is so much data from video calls that are not captured by traditional tools like Gong and Spiky is adding super powers that help everyone better understand what is working or isn't working.

Do you think Spiky delivers good value for the price?

Yes

Are you happy with Spiky's feature set?

Yes

Did Spiky live up to sales and marketing promises?

Yes

Did implementation of Spiky go as expected?

Yes

Would you buy Spiky again?

Yes

Spiky.ai is ideal for revenue teams who are looking to:
  • Gain a better understanding of reps' strengths & weaknesses on customer calls for coaching purposes
  • Improve data & customer discovery gathering via transcription, emotional sentiment and interaction analysis
  • Provide ongoing coaching to sales reps to improve meeting outcomes
  • Measure trends over time

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