Super powers to better understand customers & meeting performance
March 14, 2023
Super powers to better understand customers & meeting performance
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiky.ai
Spiky helps address the following challenges for our sales team:
- Customer meeting transcription, note-taking, emotional sentiment analysis, and capturing key moments that are easy to go back and understand
- Sales rep coaching based on meeting & customer interaction data
- Trend analysis of how coaching efforts are improving customer meeting outcomes
- Gaining a deeper understanding of the customer from Spiky's AI analysis
- Transcription & analysis of customer meetings
- Emotional sentiment AI that adds context to the transcriptions/notes
- Sales rep coaching to improve customer meeting outcomes
- Data & trends of customer meetings
- Integrations (under development)
- Emotional sentiment analysis
- Transcription & key moment capture
- Trending analysis of customer interactions
- Sales rep coaching
- Captured significantly more customer discovery information with better context
- Improved customer understanding for opportunities
- Enabled more granular sales rep coaching
- Improved effectiveness of customer meetings from sales rep coaching
Spiky.ai has a unique approach for layering in sentiment/emotional analysis, which makes it much easier to review calls with the context. For example, sales reps and managers can capture how customers react to demos, new product features, different talk tracks, answers to questions or objections etc. This would be super hard to analyze (and very subjective) and do without Spiky's assistance on calls. There is so much data from video calls that are not captured by traditional tools like Gong and Spiky is adding super powers that help everyone better understand what is working or isn't working.
Do you think Spiky delivers good value for the price?
Yes
Are you happy with Spiky's feature set?
Yes
Did Spiky live up to sales and marketing promises?
Yes
Did implementation of Spiky go as expected?
Yes
Would you buy Spiky again?
Yes