Jira Service Management vs. Motadata ServiceOps
Jira Service Management vs. Motadata ServiceOps
Product | Rating | Most Used By | Product Summary | Starting Price |
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Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
Motadata ServiceOps | Small Businesses (1-50 employees) | Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization… | N/A |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Jira Service Management | Motadata ServiceOps | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Jira Service Management | Motadata ServiceOps | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.4 out of 10 | ManageEngine ServiceDesk Plus Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | Motadata ServiceOps | |
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Likelihood to Recommend | 6.8 (78 ratings) | 9.1 (1 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 8.0 (3 ratings) | 9.1 (1 ratings) |
Support Rating | 9.1 (25 ratings) | 9.1 (1 ratings) |
Jira Service Management | Motadata ServiceOps | |
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Likelihood to Recommend | ![]() Atlassian
| Motadata (Mindarray Systems)
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Pros | ![]() Atlassian
| Motadata (Mindarray Systems)
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Cons | ![]() Atlassian
| Motadata (Mindarray Systems)
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Usability | ![]() Atlassian
| Motadata (Mindarray Systems)
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Support Rating | ![]() Atlassian
| Motadata (Mindarray Systems)
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Alternatives Considered | ![]() Atlassian
| Motadata (Mindarray Systems)
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Return on Investment | ![]() Atlassian
| Motadata (Mindarray Systems)
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ScreenShots | Jira Service Management Screenshots | Motadata ServiceOps Screenshots |