JMP Pro vs. Mattersight Predictive Behavioral Routing (discontinued) vs. OpenText Magellan

JMP Pro is perfectly suited for statistical analysis but users should have some statistical knowledge before using it since there may be some terms/functions in the software that are not widely used in other fields. No prior coding experience is needed to use JMP Pro. However, most people doing data processing would prefer to code their analysis.

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Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

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If you do not have a large budget and are a large organization, I would steer clear of Actuate. If you are looking to do very complex washboarding, I would not use them. Your developers have to be very skilled to work with this. Plan to bring in consultants if necessary to help your process. Adhoc reporting is weak. If your pricing is user based and you expand, this could be very expensive.

• Several types of segmentation models
• Conjoint design
• VERY user-friendly

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• Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
• Contains governors to minimize the impact on agents and customers during busy periods.
• Ease of integration into our existing infrastructure.
• Sales/support teams from Mattersight are fantastic.

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• The report outputs can vary across different types such as HTML, PDF, and Excel
• Their open source offering is very sufficient
• There are great boards and blogs for developers and engineers to expand and use their features.
• The people from the company that I've worked with are professional and courteous.

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• JMP Pro is a really powerful tool for doing statistical analysis. Although the click environment does not require coding experience, new learners will still need to take a long time to know the parameters in the function before performing any analysis.
• The output from JMP Pro analysis (regression analysis) is not always easy to understand, especially when the parameters are programmed differently with the other similar software.

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• ISG could use more in depth reporting that is available on demand.

• The documentation on all the available features, but most importantly on the scripting side, can be improved
• The standard look & feel of some basic options, like parameter selection or sorting and filtering, looks dated and can't be customized
• The server portal needs to provide better tools
• More integration is needed with other OpenText products

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I am no longer working for the company that was using Actuate but I believe they would continue to use it because the stitching costs would be to high. It would require a complete rewrite of the reports and the never version of Actuate (BIRT) even required an almost complete report rewrite

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JMP Pro is a great tool, but it's not user friendly. JMP Pro is something that requires a lot of trial and error to figure out. Minitab is far more user friendly and their help guides walk new users how to do everything. JMP Pro requires taking the time to do the STIPs course, or brute force figuring it out.

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It is quite intuitive to use. It is fit specifically for doing sentiment, emotion, and intention analysis as well as text classification and text summarization. I would have given 10 if it is fit for the purpose of doing image processing and analysis as well. There is a huge market to analyze video and image data.

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Always there on the front and backend for us and the client.

I use both JMP Pro and Minitab. JMP Pro works great for doing the work that needs live edit functionable, and the ability to filter charts on the go. Minitab is what I use for capability analysis and MSAs as the overall UI is much cleaner, and is far nicer to present to management than JMP Pro.

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The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.

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It is vastly superior to these in many ways, for complex reporting it is a much more sophisticated solution. Visualizations are very good. Javascript extensibility is very powerful, others don't support this or as well. Pentaho and MS are both OLAP oriented. Pentaho is moving more toward big data, which was not our primary focus. Others are stuck in the Crystal Reports Band metaphor.

• None. It's cheaper than SPSS. You could probably get by with the basic JMP package.

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• Positive ROI
• Still assessing customer satisfaction
• Still assessing employee satisfaction

• Actuate can handle 50 to 60 sub reports inside a report very well.
• Dynamically creating the datasource, chart, graph, reports are the main advantages. We can do any level of drilling, and can create a performance matrix dashboard efficiently.