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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Joomla

    Score8.3 out of 10
    N/AJoomla! is a free and open source content management system used to publish web content. Included features are page caching, RSS feeds, printable versions of pages, news flashes, blogs, polls, a search function, and support for language internationalization.N/A

    UserIQ

    Score8 out of 10
    N/AUserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journeyN/A
    Pricing
    JoomlaUserIQ
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    JoomlaUserIQ
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    JoomlaUserIQ
    Considered Both Products
    The Joomla Project
    No answer on this topic
    UserIQ
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    14 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    13 Answers
    No answers on this topic
    Happy with the feature set
    87%
    Happy with the feature set
    13 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    10 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    14 Answers
    No answers on this topic
    Features
    JoomlaUserIQ
    Security
    Comparison of Security features of Joomla! and UserIQ
    Feature
    Joomla!
    8.3
    51 Ratings
    1% above category average
    UserIQ
    10.0
    3 Ratings
    16% above category average
    Role-based user permissions8.351 Ratings10.03 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Joomla! and UserIQ
    Feature
    Joomla!
    6.6
    48 Ratings
    17% below category average
    UserIQ
    9.3
    5 Ratings
    7% above category average
    API7.246 Ratings7.14 Ratings
    Internationalization / multi-language6.047 Ratings00 Ratings
    Integration with Salesforce.com00 Ratings10.03 Ratings
    Integration with Marketo00 Ratings9.01 Ratings
    Integration with Eloqua00 Ratings10.01 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Joomla! and UserIQ
    Feature
    Joomla!
    7.7
    54 Ratings
    2% below category average
    UserIQ
    -
    Ratings
    WYSIWYG editor8.353 Ratings00 Ratings
    Code quality / cleanliness8.551 Ratings00 Ratings
    Admin section8.249 Ratings00 Ratings
    Page templates7.052 Ratings00 Ratings
    Library of website themes6.350 Ratings00 Ratings
    Mobile optimization / responsive design7.550 Ratings00 Ratings
    Publishing workflow8.450 Ratings00 Ratings
    Form generator7.446 Ratings00 Ratings
    Web Content Management
    Comparison of Web Content Management features of Joomla! and UserIQ
    Feature
    Joomla!
    7.6
    52 Ratings
    1% above category average
    UserIQ
    -
    Ratings
    Content taxonomy7.951 Ratings00 Ratings
    SEO support7.650 Ratings00 Ratings
    Bulk management8.049 Ratings00 Ratings
    Availability / breadth of extensions7.052 Ratings00 Ratings
    Community / comment management7.150 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Joomla! and UserIQ
    Feature
    Joomla!
    -
    Ratings
    UserIQ
    7.8
    4 Ratings
    11% below category average
    Product usage00 Ratings8.04 Ratings
    Help desk / support tickets00 Ratings7.54 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Joomla! and UserIQ
    Feature
    Joomla!
    -
    Ratings
    UserIQ
    8.0
    4 Ratings
    7% below category average
    NPS surveys00 Ratings7.14 Ratings
    Sponsor tracking00 Ratings9.01 Ratings
    Customer profiles00 Ratings8.53 Ratings
    Automated workflow00 Ratings6.14 Ratings
    Internal collaboration00 Ratings9.02 Ratings
    Customer health scoring00 Ratings9.04 Ratings
    Customer segmentation00 Ratings7.54 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Joomla! and UserIQ
    Feature
    Joomla!
    -
    Ratings
    UserIQ
    9.5
    3 Ratings
    12% above category average
    Customer health trends00 Ratings10.02 Ratings
    Engagement analytics00 Ratings8.53 Ratings
    Revenue forecasting00 Ratings10.01 Ratings
    Dashboards00 Ratings9.53 Ratings
    Best Alternatives
    JoomlaUserIQ
    Small Businesses
    Umbraco CMS
    Score7 out of 10
    ClientSuccess
    Score6 out of 10
    Medium-sized Companies
    Square Online
    Score7.7 out of 10
    ChurnZero
    Score7.9 out of 10
    Enterprises
    RWS Tridion Sites
    Score9 out of 10
    Gainsight CS
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JoomlaUserIQ
    Likelihood to Recommend
    8.2
    (75 ratings)
    7.5
    (6 ratings)
    Likelihood to Renew
    10.0
    (28 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (14 ratings)
    8.1
    (2 ratings)
    Availability
    9.9
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.8
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (4 ratings)
    9.5
    (2 ratings)
    Online Training
    8.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.7
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    9.9
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    JoomlaUserIQ
    Likelihood to Recommend
    The Joomla Project
    If your developers want to have some fun, Joomla offers the stability and friendliness to do custom coding. Certain marketing initiatives require us to get "cute" with the interface, and Joomla allows for that a bit easier than WordPress (and definitely easier than sites like Squarespace). The security of Joomla is also always a plus.
    Incentivized
    Read full review
    UserIQ
    In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.
    Incentivized
    Read full review
    Pros
    The Joomla Project
    • Security. Its got many new features in the new Joomla! 4 which make the already good security even better. I like the ability to use my Yubi keys to log in with the new webauth standard, I don't think any other CMS has that built in
    • W3C Accessibility Guidelines (WCAG) 2.1 (with AA compliance)
    • Really good SEO that gets our sites to the top of the search engines again without the need for any extra things
    • Speed, it gets a really good score (100%) in the google lighthouse on our server, can't beat that
    Read full review
    UserIQ
    • Have a really easy way to tag features and know what you're tracking.
    • Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
    • Some interesting dashboard views and you can slice users/accounts many different ways.
    • Pretty user-friendly interface.
    • Easy to collect qualitative data (nps, survey, etc.).
    Incentivized
    Read full review
    Cons
    The Joomla Project
    • Because Joomla's user community is smaller than WP, it lacks as many choices from 3rd party developers, meaning it can be a little more difficult to find the right extension for what you need to accomplish
    • Along the same vein, most of the best 3rd-party software for Joomla! is paid
    • Simple features such as Add to Menu and Cache cleaners should be adopted as part of the Joomla! core, though they are available as extensions
    • Joomla! could use a simpler and easier URL rewriting process
    Incentivized
    Read full review
    UserIQ
    • Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!
    Incentivized
    Read full review
    Likelihood to Renew
    The Joomla Project
    I gave it a rating of 10 because I just love how Joomla! works, how it is set up and how it handles many users. Also it is very fast, and there is no overload on the MySQL database or servers ever.
    Incentivized
    Read full review
    UserIQ
    No answers on this topic
    Usability
    The Joomla Project
    Joomla! 3.x is easily installed either manually or via a script provided by your host. It contains most of the tools needed to begin creating websites right from the start. Those features that it doesn't have are easily installed via links and buttons from the thousands of extensions available in the community
    Read full review
    UserIQ
    This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
    Incentivized
    Read full review
    Performance
    The Joomla Project
    Today's Modern Joomla performs very well and is robust and durable. The pages load faster than they ever did in the past and Modern Joomla's integration into other software or systems has become seamless. Modern Joomla sites will last long and will stay running forever.
    Incentivized
    Read full review
    UserIQ
    No answers on this topic
    Support Rating
    The Joomla Project
    Between the core Joomla developers who are excellent at answering questions and providing support, you have a whole community of developers who work with Joomla and are happy to help fellow developers out answering questions and supporting the Joomla project. Out of the many communities I am involved in for open-source software, Joomla's community is by far the best.
    Incentivized
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    UserIQ
    Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.
    Incentivized
    Read full review
    Online Training
    The Joomla Project
    It is good if you know Joomla! if not it can get a bit confusing
    Read full review
    UserIQ
    No answers on this topic
    Implementation Rating
    The Joomla Project
    Joomla has gone through tremendous growing pains. It is now better than ever. But before, when it was going from 1.5-2.5, the templates and plugins would break over and over again. If you don't understand what Joomla was trying to do back then, you might have a bad attitude toward it. Today, those pains are over and things don't break like they used to during that time period.
    Incentivized
    Read full review
    UserIQ
    No answers on this topic
    Alternatives Considered
    The Joomla Project
    We tested other platforms like WordPress, Magento and some local CMS. 
    But Joomla offered us better resources for generating content.
    Joomla is a CMS suitable for many types of projects, especially if you have several people editing content at the same time.
    It allows you to maintain visual standardization and offers many options for working with images.
    With its ability to control access to different articles, categories or even different components, it is a great tool, even if they are managed by different people.
    Incentivized
    Read full review
    UserIQ
    When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
    Incentivized
    Read full review
    Return on Investment
    The Joomla Project
    • Joomla has reduced our costs of rolling out a new website because it uses less developer time and can be rolled out by individual users as needed.
    • Joomla has a lot of extensions and add-ons that make it easy to create and implement advanced solutions quickly.
    Incentivized
    Read full review
    UserIQ
    • UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
    Incentivized
    Read full review
    ScreenShots