TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jotform

    Score8.5 out of 10
    N/AJotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…

    $0

    Lark

    Score9.2 out of 10
    N/ALark, or Larksuite, is a take on office suite software that supports workplace collaboration. Founded in 2016, Lark combines messaging, schedule management and online collaborative documents in a single platform. Lark is available now on macOS, Windows, iOS and Android.

    $0

    Pricing
    JotformLark
    Editions & Modules
    Free
    $0.00
    Bronze
    $34.00
    Monthly
    Silver
    $39.00
    Monthly
    Gold
    $99.00
    Monthly
    Enterprise
    Custom
    Starter
    $0
    up to 20 users
    Pro
    $12
    per month per user (up to 500 users)
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    JotformLark
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount offered for annual billing.
    More Pricing Information
    Community Pulse
    JotformLark
    Considered Both Products
    Jotform
    No answer on this topic
    Lark Technologies Pte. Ltd.
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    151 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    124 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    152 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    100 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    136 Answers
    No answers on this topic
    Features
    JotformLark
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Jotform and Larksuite
    Feature
    Jotform
    8.0
    164 Ratings
    1% below category average
    Larksuite
    -
    Ratings
    Survey templates9.0140 Ratings00 Ratings
    Themes7.7148 Ratings00 Ratings
    Custom logo/branding7.3153 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of Jotform and Larksuite
    Feature
    Jotform
    9.4
    151 Ratings
    10% above category average
    Larksuite
    -
    Ratings
    Changes to live survey9.7126 Ratings00 Ratings
    Question design help9.6124 Ratings00 Ratings
    Multiple question types8.9148 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of Jotform and Larksuite
    Feature
    Jotform
    9.8
    127 Ratings
    16% above category average
    Larksuite
    -
    Ratings
    Survey logic flexibility9.8127 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Jotform and Larksuite
    Feature
    Jotform
    8.6
    154 Ratings
    6% above category average
    Larksuite
    -
    Ratings
    Response tracking8.4145 Ratings00 Ratings
    Data export9.1147 Ratings00 Ratings
    Standard reports8.3133 Ratings00 Ratings
    Custom reports8.6125 Ratings00 Ratings
    Analytics8.9114 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Jotform and Larksuite
    Feature
    Jotform
    9.4
    127 Ratings
    8% above category average
    Larksuite
    -
    Ratings
    Access controls9.4123 Ratings00 Ratings
    Compliance9.4116 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Jotform and Larksuite
    Feature
    Jotform
    8.4
    96 Ratings
    4% above category average
    Larksuite
    -
    Ratings
    Vendor-offered crowdsourcing7.575 Ratings00 Ratings
    Respondent restrictions9.496 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Jotform and Larksuite
    Feature
    Jotform
    -
    Ratings
    Larksuite
    10.0
    2 Ratings
    26% above category average
    Task Management00 Ratings10.02 Ratings
    Gantt Charts00 Ratings10.02 Ratings
    Scheduling00 Ratings10.02 Ratings
    Workflow Automation00 Ratings10.02 Ratings
    Mobile Access00 Ratings10.02 Ratings
    Search00 Ratings10.02 Ratings
    Visual planning tools00 Ratings10.02 Ratings
    Communication
    Comparison of Communication features of Jotform and Larksuite
    Feature
    Jotform
    -
    Ratings
    Larksuite
    10.0
    2 Ratings
    22% above category average
    Chat00 Ratings10.02 Ratings
    Notifications00 Ratings10.02 Ratings
    Discussions00 Ratings10.02 Ratings
    Surveys00 Ratings10.02 Ratings
    Internal knowledgebase00 Ratings10.02 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Jotform and Larksuite
    Feature
    Jotform
    -
    Ratings
    Larksuite
    10.0
    2 Ratings
    22% above category average
    Versioning00 Ratings10.02 Ratings
    Video files00 Ratings10.02 Ratings
    Audio files00 Ratings10.02 Ratings
    Document collaboration00 Ratings10.02 Ratings
    Access control00 Ratings10.02 Ratings
    Advanced security features00 Ratings10.02 Ratings
    Device sync00 Ratings10.02 Ratings
    Best Alternatives
    JotformLark
    Small Businesses
    Zoho Forms
    Score9.2 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JotformLark
    Likelihood to Recommend
    8.5
    (185 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    9.4
    (7 ratings)
    10.0
    (1 ratings)
    Usability
    8.6
    (131 ratings)
    10.0
    (1 ratings)
    Support Rating
    7.4
    (81 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.9
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    JotformLark
    Likelihood to Recommend
    Jotform
    We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
    Read full review
    Lark Technologies Pte. Ltd.
    On my experience, I did not experience any issue when using this tool. Simply because it is a perfect tool and easy to use. You just need to log in your working email and you can now use it. You can message all of the employees on the company Larksuite.
    Read full review
    Pros
    Jotform
    • Gathers information on my clients
    • Gathers and organizes information on my prospects
    • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
    • Educates clients about the benefit of supplementation
    • Educates my prospects
    Read full review
    Lark Technologies Pte. Ltd.
    • Employee Intranet
    • Video Conferencing
    • Document Creation
    • Knowledge base
    Incentivized
    Read full review
    Cons
    Jotform
    • The price is too high for casual users like myself
    • The automation took some time to figure out (that's understandable)
    • Making the forms look uniform took a lot of time to setup
    • Some parts like the approval emails, notification emails can be confusing
    Incentivized
    Read full review
    Lark Technologies Pte. Ltd.
    • To automatically delete accounts of the resigned employees
    • Detect Harmful files that may harm the user
    Incentivized
    Read full review
    Likelihood to Renew
    Jotform
    I need this software to run my business, it's built around it.
    Incentivized
    Read full review
    Lark Technologies Pte. Ltd.
    We will use this product and we don't have plan to change since this is a perfect tool
    Read full review
    Usability
    Jotform
    As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
    Incentivized
    Read full review
    Lark Technologies Pte. Ltd.
    I rate this perfect simply because we use this everyday and this is very helpful. Without this tool I can't imagine how we can communicate to each other and how we can resolve every concern/issue that we cater everyday on our job. This is the tool we use to communicate and endorse specific concern.
    Read full review
    Support Rating
    Jotform
    I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
    Incentivized
    Read full review
    Lark Technologies Pte. Ltd.
    No answers on this topic
    Implementation Rating
    Jotform
    the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
    Incentivized
    Read full review
    Lark Technologies Pte. Ltd.
    No answers on this topic
    Alternatives Considered
    Jotform
    Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
    Read full review
    Lark Technologies Pte. Ltd.
    I selected Larksuite simply because even you don't have laptop or desktop you can simply install this app through google or apple store and you just need to log in using your working email. You will now access and use every feature on this app. You can also watch and play videos.
    Read full review
    Return on Investment
    Jotform
    • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
    • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
    • I could not easily identify what new information was provided in a resubmission by a respondent.
    Read full review
    Lark Technologies Pte. Ltd.
    • The quality of communicator is way easier by the help of Larksuite
    • Larksuite plays the most important role in our company since by Larksuite we our being notified if there are updates we need to check
    Incentivized
    Read full review
    ScreenShots

    Jotform Screenshots

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