Buyer beware: In my experience JotForm support is terrible. I would avoid if using with API integration.

The usability is decent. It's intuitive to figure out how to use it.

Their support is truly awful and negligent [in my opinion]. It's rare for me to get so mad as to write a review about it but given what we do, I think it's necessary to document it. We work in mental health and having client data [transmitted] through the API correctly can be a matter of life and death for someone in crisis. We have had repeated issues with this in JotForm and reset the integration multiple times and yet it continues. [In my experience] tags don't transmit, complete contacts are absent, or parts of data [are] missing despite being mapped. [Again, per my experience] their support will initially respond and then you hear nothing. It's been a huge issue and we are leaving them as a result. [I feel] it's truly infuriating and negligent.

[In my opinion] if you are just using it as an intake form and not connecting it to anything, it's fine. It's a big issue if you ever need support though. [From my experience] they are really not responsive and occasionally I have encountered someone who is helpful but [in my opinion] that's rare. We have been left feeling infuriated by all of the intermittent but consistent issues with JotForm. We have the HIPAA compliant version due to working in healthcare and have let them know that validity of data can be a life and death issue for people who are contacting us in crisis for mental health support. [I believe] this has fallen on deaf ears and the problems remain. We are leaving JotForm as a result. I am also completely perplexed by their lack of two-factor authentication. This is mindblowing to me.