Item: Jotform
Rating: 10
Author: Verified User

Overall Satisfaction with Jotform

Use Cases and Deployment Scope

We use Jotform for internal applications like overtime forms, petty cash, and leaves. Using a simple form allowed us to easily streamline the approval processes in our team. We've integrated it in a Microsoft Teams channel for easy access, and with just a few panels, the application is easy, the approval is emailed, and the results are captured via PDF. Saves us a lot of time because of the automation and reduces the need to scan paper then save in the computer.

Pros and Cons

Pros

Forms
Automation
Notification
Interface is simple
Comprehensive support and FAQ
E-signature

Cons

The price is too high for casual users like myself
The automation took some time to figure out (that's understandable)
Making the forms look uniform took a lot of time to setup
Some parts like the approval emails, notification emails can be confusing

Return on Investment

Online forms save us time to record the applications
You can customize how it looks like, so our team has a branded experience
Making the forms took some time and testing (for our needs), but filling up the form and implementing for the team was very easy.
I particularly like the e-signature feature because we're still a bit old school. Our team members can acknowledge the form by adding their signature in the end.

Usability

Basic questions like name, email, etc. are easy to program. But it takes a while to fully maximize some of the forms. I did go through several videos and forum posts to learn.

Alternatives Considered

Google Forms, Microsoft 365, Typeform and AidaForm

Compared to Google and Microsoft, Jotform has a lot more features. I particularly love the e-signature because it makes the form feel more trustworthy for our team.

When compared to the other form builders, it is frankly too expensive for us to use them, while Jotform has just enough features for casual users like us.

Key Insights

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

I like that it easily captures the data we need. There are calculator options, so it's best for our petty cash or overtime request, and the date options are best for our leave applications.

It has more features than Google or Microsoft Forms, which could make it a bit more complicated for those who have gotten used to the simplicity of both Google or Microsoft.

Jotform Feature Ratings

Using Jotform

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Well integrated Consistent	Lots to learn

Easy Tasks

Integrating to teams
Reports of the response
Forms can be tweaked to feel more on brand

Difficult Tasks

Using the calculator
Figuring out the advanced form features

Comments

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Marijoy A
commented 2 years ago
Hi There, Thank you for taking the time to leave an excellent review. We're thrilled to hear that Jotform has been useful for your needs and that it has made your workflow more efficient, saving you time and simplifying your processes. We're glad that you find our vast features helpful, such as the e-signature and Microsoft Teams integration. We understand that some features can be complex and may take some time to set up. To assist with this, we have a customer support team ready to guide you with any difficulties you may encounter. We also offer guides that typically include instructional videos to help you navigate the platform more efficiently. We appreciate your feedback on our pricing. We understand that some users may find the cost high. However, the pricing reflects the comprehensive features and advanced tools that come with our plan. We are always striving to provide the best value for our users, and your feedback is crucial in this process. We will certainly take your comments into consideration as we continue to evaluate our pricing structure. If you have any questions or need assistance, please don't hesitate to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help you.
Elton Cris
commented a year ago
Update: Good News! Jotform has just released integration with Microsoft Teams. You can now send new submissions to Microsoft Teams automatically. Check out this link for more information: https://www.jotform.com/integrations/microsoft-teams.

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