Item: Jotform
Rating: 7
Author: Camille Morris

Overall Satisfaction with Jotform

Use Cases and Deployment Scope

So far I have used Jotform, even outside of this company for over 6 years. It's easy to use and pretty straightforward. I'm not sure if we'll continue to use it for the current company as it's a small business and we have to take into consideration our available allowance for things like Jotform. As of right now, we're using the free plan, I'd love to upgrade to get rid of the Jotform logo and make it look more professional, but honestly, for all of that, I'd probably just use google forms or code our website so we don't have to outsource. But for quick convenience, Jotform isn't bad.

Pros and Cons

Pros

Simple form building.
Simple spreadsheets.
Ease of use with conditional logic.

Cons

I would love for Jotform to offer an a la carte for some of the products like maybe we pay for more form views and submissions but not all the other stuff.
Flexibility in css.
More options in the name field, maybe I want the last name first or for it to be a full one entry box.
A phone number entry field.

Return on Investment

Helped organize the staff schedules better.
Helped provide us with client feedback easier.

Alternatives Considered

I've always used Jotform for different companies so I really don't have much of a comparison. I will say Jotform has a more appealing user interface than Google Forms.

Key Insights

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Usability

Jotform is a great tool to use for a possible user that does not have a lot of time to build a form. It's a simple set up and process. You can always use and adjust the templates to whatever you see fit for your needs, that is the ONE thing I absolutely love about Jotform. If I can't figure out how I want my form to look I use a template and edit. Building from scratch is great as well, however, for those of us that code and know some html/css I do wish that Jotform would offer more flexibility with cell spacing and formats. Viewing the form to find the inspection code to go back into the form to edit the code is a bit tedious. Possibly add an overall general .css box for entire form.

Support Rating

I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.

Likelihood to Recommend

Well suited - Quick easy availability form for staff to submit on a weekly basis. Less appropriate - trying to convince someone to click a link when they have never heard of Jotform.

Jotform Feature Ratings

Comments

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Just trying to get points, but heres an honest reviw