Item: Jotform
Rating: 10
Author: Dean Sadler

Overall Satisfaction with JotForm

Use Cases and Deployment Scope

I run a Cleaning Service Business. I use jot throughout my website to collect customer information. I use Jotform to guide customers through an online quotation form. I use Jotform in partnership with GoCardless to collect monthly subscriptions from my customers. I also have a basic contact form which is a nice option if customers prefer as opposed to email or phone/text.

Pros and Cons

Pros

They are user friendly
They can make a website or Business profile look very professional
It saves me time! Jotform automates the process of collecting data and with customized logic is very clever and useful.

Cons

Screen fit on variety of devices not always the best
Even more customisation options would be lovely
Better and more seemless integration within own website rather than redirecting

Return on Investment

Saved me a lot of time, and then the saved time has gone into expanding the business. Very very good, thank you Jotform.
It has made it very easy for customers to sign up for a one-off payment subscription (the main purpose of my business so this is really key). They trust the form appearance and professional page steps.
I sometimes tend to play around with the forms to make them do what I want to do but sometimes have to settle for a feature that does the job but is not as good as I had in mind. In the process, I can use (don't like to say waste) a lot of time. Would be nice if there were more ways I could customize.

Alternatives Considered

I watched youtube and read reviews and Jotform looked exactly what I was after. Yes, the cost came into as a small business so the free version did make me try it out. Think I struck it lucky with Jotform, it seems to get even better over time. Good job Jotform, very satisfied customer, although this survey is getting quite long.

Key Insights

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Other Software Used

QuickBooks Online, GoCardless, Google Ads (formerly AdWords)

Usability

Yes, it is very user-friendly. Inevitably for the power and versatility of the software, there will be a self-taught learning curve that takes time and patience, is there a way to simply do things whilst adding even more power? I hope so. There are still things I'd like it to work a little better at like better website integration and look and work well on all devices.

Support Rating

Never had an issue with support. When I did ask for help, I got an answer quite quick.

Likelihood to Recommend

Well suited to running online businesses. With more and more people becoming accustomed to making bookings/buying online Jotform provides a way for small businesses to gain access to a larger market whilst saving time.
Not well suited to ones with little knowledge of online presence, IT, or those lacking patience to produce the desired results that Jotform can do but sometimes takes a lot of trial and error.

Jotform Feature Ratings

Using JotForm

Users and Roles

1 - Business Owner uses it to attract more customers through easy to use forms and to sign up to payment subscriptions easily.

Support Headcount Required

Good knowledge of IT, patience,a good understanding of the business goals and thoughtfully improving or anticipating customer experience.

Business Processes Supported

Payments
Communication
Giving Quotations

Innovative Uses

The logic function allows for automated emails
Payments can be used in Jotform
Linking it with other software like Google earth to more easily find customer properties.

Future Planned Uses

Better logic
Better intergration with other partner apps and more apps

Likelihood to Renew

I need this software to run my business, it's built around it.

Evaluating JotForm and Competitors

Products Replaced

Key Differentiators

Price
Product Features

It offered the versatile function I was after.

Evaluation Lessons Learned

I would search longer on youtube, online to compare the options in more detail. I would search to see if there was a service in my own country.

JotForm Implementation

Implementation Rating

Had to opt for Jotform to open in a separate window for some of my phones as being intergrated into my own site caused restricted viewing problems on some devices like mobiles.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Implementation Issues

Time to test and get it working on my site how it should
Sometimes made mistakes like wrong info sent to customers
Sometimes customers encountered issues that I had to solve quickly

JotForm Support

Jotform Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response	Difficult to get immediate help

Using JotForm

Usability Pros and Cons

Pros	Cons
Relatively simple Easy to use Technical support not required Well integrated Consistent Feel confident using	Slow to learn Lots to learn

Easy Tasks

Multiple Choice Questions
Partner integrations work out of the box
Love the look of the forms, very sleek

Difficult Tasks

I tend to avoid features that I don't understand
The Paid packages are a lot to choose from and confusing how to cancel

Comments

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Elton Cris
commented 3 years ago
Hi Dean, Thanks for your nice review. We are happy to know that JotForm helped you with your business. Regarding your concerns, JotForm forms are mobile responsive so they should perfectly fit and easy to fill on any device. You can also embed the forms into your website. Guide: http://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page. If you still have issues with your forms, please contact us at https://www.jotform.com/contact/ so we can help you fix your issue. Regards!