Kahoot! vs. Medallia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kahoot!
Score 8.3 out of 10
N/A
Kahoot! is a game-based learning platform designed to make it easy to create, share and play learning games or trivia quizzes in minutes from the company of the same name headquartered in Oslo.
$250
to host an unlimited number of kahoots at one event
Medallia
Score 9.1 out of 10
N/A
Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.N/A
Pricing
Kahoot!Medallia
Editions & Modules
Kahoot! Event Bronze
$250
to host an unlimited number of kahoots at one event
Kahoot! 360 Spirit for small teams
$500.00
per month for 25 members (annual subscription billed monthly)
Kahoot! Event Silver
$500
to host an unlimited number of kahoots at one event
Kahoot! 360 Spirit Premium
$625.00
per month for 25 members annual plan billed monthly
Kahoot! Event Gold
$750
to host an unlimited number of kahoots at one event
Kahoot! 360 Spirit for large teams
$1600.00
per month for 100 members annual plan billed monthly
Kahoot! 360 for Enterprises
Contact Sales
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Offerings
Pricing Offerings
Kahoot!Medallia
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
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Kahoot!Medallia
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User Ratings
Kahoot!Medallia
Likelihood to Recommend
8.7
(36 ratings)
9.2
(21 ratings)
Usability
9.2
(10 ratings)
9.0
(2 ratings)
Support Rating
9.2
(19 ratings)
7.0
(2 ratings)
User Testimonials
Kahoot!Medallia
Likelihood to Recommend
Kahoot!
In my encounters with Kahoot, It is a great thing that Kahoot gets attendees to listen and interact during webinar sessions. It helps presenters ensure that people are listening and learning something. With Kahoot, it is easier to convey messages and learnings during webinars as attendees look forward to answering all questions right during Kahoot time.
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Medallia
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
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Pros
Kahoot!
  • Useful for either, in-person or online classes: it can work from a projector or screen in in-person classes, or by sharing the screen in online classes.
  • Excellent to get an idea of the understanding or knowledge level of a group of people: depending on the intention of the game, the professor or person in charge of it can make and change the questions to address certain points.
  • Easy to use for both professors and students: Kahoot is intuitive, simple, and fun to use.
  • Interactive and engaging: Kahoot is a game designed to work as a tool for professors, which makes it perfect to use with students.
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Medallia
  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
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Cons
Kahoot!
  • They can add more ways to perform quizzes.
  • The site is not very simple to find your way through. It is uploaded with so much data; therefore it would be good if they can organize it a little bit.
  • It would be good to give free templates to free users to attract them.
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Medallia
  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
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Usability
Kahoot!
The site's currently layout feels busy. If you are not a seasoned Kahoot user, it is easy to be distracted and overwhelmed by the information presented. I would not recommend this site to a novice computer user. If the user is tech-savvy and willing to navigate the help topics provided by the site, lessons and games can be created more easily with time and practice.
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Medallia
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
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Support Rating
Kahoot!
The information that Kahoot shares on its blog and support center is updated frequently and provides many ideas for ways to use the platform. I have personally received timely support from Kahoot for any issues I have encountered. Their dedication to their users is amazing. The company is incredibly receptive to suggestions or ideas from their community.
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Medallia
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
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Alternatives Considered
Kahoot!
Kahoot is better for my competitive students, they love seeing their name constantly on the leaderboard. Kahoot has more lessons to chose from and my students simply like it more than Quizizz. Quizizz is good for more formal assessments, while Kahoot is better for more whole review of content. Both are appropriate in different situations!
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Medallia
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
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Return on Investment
Kahoot!
  • We use the free version so there is definitely ROI for us.
  • It provides easy access to a quiz feature without having to use complicated software.
  • So many people are using it now that some students seem to be getting a little "over it."
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Medallia
  • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
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ScreenShots

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested Actions