KalioCommerce vs. Salesforce Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KalioCommerce
Score 7.4 out of 10
Mid-Size Companies (51-1,000 employees)
KalioCommerce is an enterprise eCommerce platform that powers Internet Retailer Top 1000 B2C & B2B brands. According to the vendor, online retailers get the flexibility to build uniquely branded sites with sophisticated business needs, and transform ideas into revenue faster with the platform’s data-driven administration console and cloud architecture. Key customers include Discount Ramps, Hale Groves, AllHeart Medical Supplies, Touch of Class, Arthur Beren Shoes,…N/A
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Pricing
KalioCommerceSalesforce Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KalioCommerceSalesforce Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
KalioCommerceSalesforce Commerce Cloud
Top Pros
Top Cons
Features
KalioCommerceSalesforce Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
KalioCommerce
-
Ratings
Salesforce Commerce Cloud
7.9
34 Ratings
3% above category average
Product catalog & listings00 Ratings8.631 Ratings
Product management00 Ratings8.331 Ratings
Bulk product upload00 Ratings8.830 Ratings
Branding00 Ratings6.930 Ratings
Mobile storefront00 Ratings7.328 Ratings
Product variations00 Ratings7.832 Ratings
Website integration00 Ratings7.931 Ratings
Visual customization00 Ratings8.232 Ratings
CMS00 Ratings6.829 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
KalioCommerce
-
Ratings
Salesforce Commerce Cloud
8.0
29 Ratings
5% above category average
Abandoned cart recovery00 Ratings8.524 Ratings
Checkout user experience00 Ratings7.529 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
KalioCommerce
-
Ratings
Salesforce Commerce Cloud
8.7
27 Ratings
4% above category average
eCommerce security00 Ratings8.727 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
KalioCommerce
-
Ratings
Salesforce Commerce Cloud
8.1
30 Ratings
8% above category average
Promotions & discounts00 Ratings8.728 Ratings
Personalized recommendations00 Ratings8.430 Ratings
SEO00 Ratings7.126 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
KalioCommerce
-
Ratings
Salesforce Commerce Cloud
8.2
32 Ratings
5% above category average
Multi-site management00 Ratings8.528 Ratings
Order processing00 Ratings8.629 Ratings
Inventory management00 Ratings7.928 Ratings
Shipping00 Ratings8.024 Ratings
Custom functionality00 Ratings8.130 Ratings
Best Alternatives
KalioCommerceSalesforce Commerce Cloud
Small Businesses
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KalioCommerceSalesforce Commerce Cloud
Likelihood to Recommend
8.1
(3 ratings)
8.0
(45 ratings)
Likelihood to Renew
9.3
(3 ratings)
7.8
(11 ratings)
Usability
-
(0 ratings)
8.0
(2 ratings)
Availability
9.1
(1 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(3 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Online Training
6.0
(1 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
KalioCommerceSalesforce Commerce Cloud
Likelihood to Recommend
KalioCommerce
KalioCommerce is a good choice for mid market companies. IT support required would depend on your particular implementation, of course, but in our case our ecommerce team working with Kalio is able to deal with 95% of the work
Read full review
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review
Pros
KalioCommerce
  • They make it easy to create pages for each product.
  • They have a variety of customization options to tailor to the needs of your website.
  • Changes can be made from one part of the site, to the entire site, with ease.
Read full review
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review
Cons
KalioCommerce
  • Because Kalio has a growing client base, I find them a bit understaffed. The speed at which our company was growing, we needed to lean on them more, but they weren't always able to deliver because of the sheer volume of requests compared to their staff.
  • It's difficult to physically write code within the space they have provided. I find that I have to copy and paste the code into a different text editor to read it better.
Read full review
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
Read full review
Likelihood to Renew
KalioCommerce
KalioCommerce is not simply a software solution, it's an entire organization focused on helping our business grow and improve. They are an extension of my eCommerce team, and their insights and support help us move quicker in an ever changing field. That, in combination with a platform that has proven to be flexible, dependable and intuitive makes renewing a no-brainer.
Read full review
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability
KalioCommerce
No answers on this topic
Salesforce
Overall it's going great. Hoping it can reach very good heights soon.
Read full review
Reliability and Availability
KalioCommerce
No answers on this topic
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
Read full review
Support Rating
KalioCommerce
No answers on this topic
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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In-Person Training
KalioCommerce
No answers on this topic
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Implementation Rating
KalioCommerce
No answers on this topic
Salesforce
Implementation went fairly smoothly.
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Alternatives Considered
KalioCommerce
Having used Magento and Joomla in the past to manage websites, the KalioCommerce platform allows access to much deeper levels of the platform to better customize it for our needs. In addition, the platform is much more robust, able to handle complex, huge product catalogs, and is more flexible in terms of integration with other tools and services.
Read full review
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Return on Investment
KalioCommerce
  • Increased employee efficiency
  • Better customer service.
  • Easier, hassle-free product management.
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Salesforce
  • It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency
  • Content creation is very easy on the tool
  • It also stores the versions of the processes making it easy to roll back a version if needed
Read full review
ScreenShots