KalioCommerce is an enterprise eCommerce platform that powers Internet Retailer Top 1000 B2C & B2B brands. According to the vendor, online retailers get the flexibility to build uniquely branded sites with sophisticated business needs, and transform ideas into revenue faster with the platform’s data-driven administration console and cloud architecture. Key customers include Discount Ramps, Hale Groves, AllHeart Medical Supplies, Touch of Class, Arthur Beren Shoes,…
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Salesforce Commerce Cloud
Score 8.1 out of 10
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Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Pricing
KalioCommerce
Salesforce Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KalioCommerce
Salesforce Commerce Cloud
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
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B2B Commerce:
Starter - $4 price/order
Growth - $6 price/order
Plus - $8 price/order
B2C Commerce:
Starter - 1% Gross Merchandise Value
Growth - 2% Gross Merchandise Value
Plus - 3% Gross Merchandise Value
B2B2C Commerce:
1% Gross Merchandise Value
More Pricing Information
Community Pulse
KalioCommerce
Salesforce Commerce Cloud
Features
KalioCommerce
Salesforce Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
KalioCommerce
-
Ratings
Salesforce Commerce Cloud
8.0
41 Ratings
3% above category average
Product catalog & listings
00 Ratings
8.738 Ratings
Product management
00 Ratings
8.838 Ratings
Bulk product upload
00 Ratings
7.337 Ratings
Branding
00 Ratings
7.437 Ratings
Mobile storefront
00 Ratings
7.833 Ratings
Product variations
00 Ratings
7.939 Ratings
Website integration
00 Ratings
7.438 Ratings
Visual customization
00 Ratings
7.839 Ratings
CMS
00 Ratings
8.735 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
KalioCommerce
-
Ratings
Salesforce Commerce Cloud
7.8
33 Ratings
2% above category average
Abandoned cart recovery
00 Ratings
7.627 Ratings
Checkout user experience
00 Ratings
8.033 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
KalioCommerce
-
Ratings
Salesforce Commerce Cloud
7.8
32 Ratings
6% below category average
eCommerce security
00 Ratings
7.832 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
KalioCommerce
-
Ratings
Salesforce Commerce Cloud
7.8
37 Ratings
2% above category average
Promotions & discounts
00 Ratings
8.035 Ratings
Personalized recommendations
00 Ratings
7.937 Ratings
SEO
00 Ratings
7.332 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
KalioCommerce is a good choice for mid market companies. IT support required would depend on your particular implementation, of course, but in our case our ecommerce team working with Kalio is able to deal with 95% of the work
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Because Kalio has a growing client base, I find them a bit understaffed. The speed at which our company was growing, we needed to lean on them more, but they weren't always able to deliver because of the sheer volume of requests compared to their staff.
It's difficult to physically write code within the space they have provided. I find that I have to copy and paste the code into a different text editor to read it better.
The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
KalioCommerce is not simply a software solution, it's an entire organization focused on helping our business grow and improve. They are an extension of my eCommerce team, and their insights and support help us move quicker in an ever changing field. That, in combination with a platform that has proven to be flexible, dependable and intuitive makes renewing a no-brainer.
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
User friendly. Salesforce Commerce Cloud is pretty intuitive and is easy to use once you start using on a daily basis. Customization is important and Salesforce Commerce Cloud does this well. Easy to navigate. Salesforce Commerce Cloud manages all client and customer level detail and is easy to find and query. Overall a great product.
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Having used Magento and Joomla in the past to manage websites, the KalioCommerce platform allows access to much deeper levels of the platform to better customize it for our needs. In addition, the platform is much more robust, able to handle complex, huge product catalogs, and is more flexible in terms of integration with other tools and services.
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.