Kaseya VSA vs. Qualys VMDR

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

Qualys VMDR is best suited for larger companies with a very large IT asset footprint. Qualys VMDR is not suited for businesses that are small and upcoming as the price for the tool is very expensive and could be a budget sink if not used properly. In our organization we use the Qualys VMDR dashboard and reporting in order to collect any vulnerabilities we miss during our routine audits to ensure that our environment is stable and protected for attacks.

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• Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
• Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
• VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

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• Seamless reporting across the different widgets (i.e. TruRisk)
• DEEP-DIVE into an asset's info/vulns
• Baked-in PCI ASV scans that a Qualys QSA can approve

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• Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
• Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

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• Qualys VMDR can definitely improve on its reporting of assets as we have caught devices not captured in the Qualys VMDR scans.
• We would like to see an improvement on the dashboard interface as it is faulty sometimes.
• Qualys VMDR should focus on more competitive pricing as it is very expensive.

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Excellent product with easy learning curve

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Next to Veeam (which is a tremendous product for backup/DR) this is the best service/software I have used in the past three decades. Should be called the Swiss Army Knife of security.

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I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.

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infrastructure to identify vulnerabilities

Always available with the exception on maint windows

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Once in a while it would be slow -

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It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

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This is iron but I am giving it 5 star and I can give more If I can do because they are best in support. So once you own this product they will assign a dedicated support for you and when you are under the weather with anything just connect them with anything call, ping or ticket they will come like Genie.

Not really - the integrations via connectors is not heavy lifting. Any complexity has to do with a service that requires more steps (i.e. AWS/GCP)

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There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

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It is a very similar tool but Qualys VMDR is much better when it comes to reporting and solutions provided. Asset management is really good in Qualys VMDR. Qualys VMDR support is really quick , you can get a TPM if you run into any issues. Qualys VMDR has wide variety of scanning options which lacks in tenable.

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MOSTLY good - but as noted having all features purchased on portal only - nothing that is not purchased.

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Outside some pretty arcane apps or OS this is painless. The problem - and self-inflicted - is that older stuff is not supported.

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• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

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• Cut down on manual efforts to investigate or remediate vulnerabilities, which can be a big driver of ROI
• Avoidance of potential incidents with upfront risk mitigation
• Patching efficiency gains

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