Kaspersky Endpoint Security vs. Webroot Antivirus

Anytime you are managing multiple servers and workstations on a network, having a good Security Center to assist with that management is critical. Kaspersky Security Center provides that and gives the administrator the tools and reports necessary to properly manage and monitor these systems across a network. This is a VERY useful tool and it makes my job much easier.

Incentivized

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.

Incentivized

• Potential threat identification and quarantining is immediate and very reliable.
• Monitoring system updates, statistics, hardware status, and connectivity issues for all systems on the network.
• Installation and registration, either remotely or in person, is a breeze, usually taking about 10-15 minutes, and with step by step confirmations.
• The organizational hierarchy, as well as the abilities listed in the hierarchy are extremely user friendly and easy to use for novices and pros alike.

Incentivized

• It is very lightweight. You dont even know it is running, yet it is always protecting the endpoint.
• It has protected us from various threats, including ransomware - even when wannacry was hitting companies everywhere.
• They have a good console with multiple provisioning options, so we were able to push it to everyone when we first started using it, and then include it as part of our deployment process going forward.

Incentivized

• The PC imaging tools are difficult to set up and use
• Device Encryption tools are getting better, but are difficult to manage.
• The policies are powerful, but could be broken up. More help can be provided in what the policy element does within the policy setup

Incentivized

• I wish that you could delete inactive endpoints when you wanted to. I find myself having to filter out inactive endpoints when searching endpoints.
• I think Webroot Antivirus + Internet Security Complete (SecureAnywhere) could improve its malware detection better. Malwarebytes seems to have better detection.
• Over the years, Webroot Antivirus + Internet Security Complete (SecureAnywhere) has made a couple of big mistakes, such as changing something on their end that then accidentally caused one of our business applications to be flagged as malware, which prevented our users from using it.
• The user friendliness and install on Macs could be more seamless.

Incentivized

The product is stable and accurate in detecting security threats. There are very few or no false positives in detecting security threats or unusual behavior and has very sharp heuristics. The product does the job very well including saving us money in getting 3rd party patch management tools as the business is already using Microsoft System Center Configuration Manager which is Microsoft product specific and the product patches these third party products e.g Adobe Flash Player

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

I will give Kaspersky a score of 9 out of 10 for scalability, as it allows businesses to easily expand their security infrastructure. This means it won't cost them a lot to add further protection and security. It won't also require them to purchase other hardware and services for their required protection.

There is nothing perfect in this world, but Webroot Antivirus + Internet Security Complete (SecureAnywhere) is easy to use in comparison to others. Also Webroot tech support is only a phone call away. There have been several times I ran into an issue, but tech support as there to help resolve the issue.

Incentivized

I've used the on-premise server. I've only experienced one time that we couldn't open the console, and that was a server issue. It seems to be a dependable solution. It's there, and it's stable.

Incentivized

Users don't notice any slowdown with the antivirus running on their systems. There have been issues when the systems have missed a scheduled scan, and it was checked to run at [a] first available time, they will start a full scan at startup. This has caused some lag. Normally there are also some issues with the workstation, but it is something to note.

Incentivized

I give the maximum grade because we have no complaints; we never had any failure, serious error, and serious threat to the company. All of its features work very well. The great advantage of having a product supported by an industry-leading security company is that regularly updated security protocols will protect the system against all emerging threats.

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

Make sure to provide awareness campaigns on changes that will be implemented and WHY the business is doing it and the benefits reaped. Benefits reaped is very important for the justification of why things have to change and emphasizing the importance of security. This will reduce user disgruntlement and total bitterness on use of their workstation or laptop

Incentivized

I've used the cloud version of CarbonBlack and Bitdefender. They both say they automatically scan files as soon as they appear on your computer. The user/administrator is left to trust that the technology works. With Bitdefender, it at least allows an on-demand scan, but it still never reports to the user if the file was clean. Kaspersky automatically scans and notifies the user that it has been scanned AND the results of the scan. In IT we know we can't always trust the technology to perform as designed. I NEED confirmation to feel at ease. Kaspersky makes it easy to run an on-demand scan of a workstation if there is suspicion of an infection. Another thing is that I have not [seen] in Bitdefender, and I know CarbonBlack does not provide inventory information for the administrators like Kasperky. Kaspersky gives detailed information about the systems it scan and lists every software installed. You can even filter and search for specific installations in your network through the Kaspersky Server Center (KSC). It helps know what licenses are used and where.

Incentivized

Webroot works better than some, but I do not think it provides the same level of protection as some of the more advanced competitors in the field. This is just one layer of our Cybersecurity stack, and it should not be the only thing you rely on to protect your endpoints. We also use advanced firewalls, EDR, MDR, and a SOC to keep our clients' devices safe.

Incentivized

You can create groups and create different policies for each group. You can customize many parts of the software before it is deployed. You can create different tasks and schedules based on the groups. It is customizable.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• It reduced the incidents of infections and so reduced the efforts needed by the IT department to mitigate problems.
• It made it difficult to manage the security of our growing mobile user base due to infrequent contact with our on-premise management server.

Incentivized

• From an MSP perspective - I would say it has been an amazing ROI. Cost is important and sometimes not the most important. Overall for the value - we are very happy with the product. Simple to use, simple to roll out, great integration's, and decent support for enterprise partners.
• Non technical people would consider this a "negative" but anybody in the IT field would understand why things have to be done this way. When rolling out to new clients, inherently, it is challenging to determine all necessary exclusions needed for every application a company has. This can be frustrating for clients with the great level of protection that Webroot provides. From the IT field, we understand that AV roll outs needs to be watched closely to determine when proper exclusions need to be put in place to ensure the clients LOB applications are working correctly.
• Webroot has helped us achieve the business objectives we set out to make - a strong 'Security Package' that address both virus and malware protection. We will continue to use Webroot in the future as we add more products into our Security Package.

Incentivized