Likelihood to Recommend I can only think of scenarios where Keeper is well-suited, in my experience. I work in small business (i.e., sole proprietor, 1 employee) environments and Keeper is well-suited to my needs. I imagine it would also be well-suited to multi-user environments, but would require a great deal more management and organization in such environments.
Read full review The reason I selected 7/10 is because I don't have any experience using other systems similar to Zoho Vault. It works fine for us, but I also have experience with Zoho Recruit, and based on that experience, I know that there are better choices out there. I would encourage anyone I was recommending this product to, to also research similar products.
Read full review Pros Ease of use. User find it simple and intuitive to use and I find they rapidly adjust to the software with minimal training. Single-sign-on. Super important and really makes things simple for the users and easy to manage for us in the IT team. Sharing features. We knew sharing was a key component of our password management solution. Keeper makes it easy for users and simple to administer. Dave Brown Computer and Information Systems Manager
Read full review Zoho Vault integrates into your browser with an add-in, which makes it easy to access websites that need authentication. Zoho Vault enables you to create users and groups, and share authentication details either at a group level or at a user level. Zoho Vault gives you the capability of defining the level of access a user or group has to the authentication - read-only or read/write. This is one of the most unique features that I have come across any online password managers. Zoho Vault allows you to download and store an offline encrypted copy of your authentication details for the time when the internet is restricted. Read full review Cons I find that Keeper could use some work with their desktop interface, a sleeker and friendlier user interface would definitely benefit them. Keeper doesn’t have a Security Dashboard, which makes it more complicated to evaluate the strengths and weaknesses of your passwords. The automatic web form filling is somewhat limited at the time, but im sure they will improve it soon. Read full review The user interface can be confusing at times. You can wind up in a different category very easily. Maybe a notification for duplicate entries would help manage passwords a lot better. An integration with Zoho Help Desk would be nice Read full review Usability It's just easy to use, plain and simple. It has the complexity and user-interface that gives you confidence in its build but the ease-of-use that keep things from getting too complicated. A huge plus when you have to onboard new members of the team or summer interns when you need them to step in and make orders on your behalf.
Read full review I selected 8/10 because while I don't have any experience using other products similar to Zoho Vault, I do believe it is easy to use and maintain. We do not have any problems using this product and have never needed to contact customer support.
Read full review Support Rating Because it is so good. It always works, has not crashed even in 3 years; I have a lot of data in it (never any problems).
Read full review Never really needed to use the customer support of Zoho Vault, but all other Zoho services have excellent support and excellent forums to participate in, and I don't assume Zoho Vault would have anything less
Read full review Alternatives Considered I have used the Apple cloud, but if you forget your password into that, once again, you’re at the mercy of calling customer service. With Keeper, you can use the thumbprint option to log on, and there’s any of your needed passwords. It’s fast and simple, and you don’t have to wait online to unlock the app you’ve locked yourself out of.
Read full review Storage works the same, but the browser integrations from Zoho Vault are still very buggy.
Read full review Return on Investment The spreadsheets and printed papers being passed around the office with passwords on them have gone! This is a huge security hole plugged. Users actively use the software which says something - it is easy to use and intuitive. When software is not intuitive, it tends to not get used. It gives IT control over who does what with passwords, and while difficult to quantify it is certainly a dramatically positive impact on the organization. Dave Brown Computer and Information Systems Manager
Read full review Inexpensive when packaged with other Zoho products. Saved time on projects by being easy to access We ended up importing all of our Vault passwords into another program very easily. Read full review ScreenShots